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T-1.8.1_v3
    Details of Assessment
    Term and Yea
    1, 2022
    Time allowed
    7 Weeks
    Assessment No
    1
    Assessment Weighting
    100%
    Assessment Type
    Resource Allocation & Management Strategy
    Due Date
    Week 7
    Room
    Zoom
    Details of Subject
    Qualification
    BSB50820 Diploma of Project Management
    Subject Name
    Resource Management
    Details of Unit(s) of competency
    Unit Code (s) and Names
    BSBOPS501 Manage business resources
    Details of Student
    Student Name
    
    College
    
    Student ID
    
    Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me.
    Student’s
Signature: ____________________
Date: _____/_____/_________
    Details of Assesso
    Assessor’s Name
    ROBERT CUTULI
    Assessment Outcome
    Assessment Result
    |_| Competent |_| Not Yet Competent
    Marks
     / 100
    Feedback to Student
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
    
    Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student.
|_| Student attended the feedback session.
|_| Student did not attend the feedback session.
    Assessor’s
Signature: ___________________
Date: _____/_____/________
    Purpose of the Assessment
    The purpose of this assessment is to assess the student in the following learning outcomes:
    Competent
(C)
    Not Yet Competent
(NYC)
    1.1 Develop resource bids in line with outputs specified in business plans
    
    
    1.2 Consult with key stakeholders to determine the nature and level of resources required
    
    
    1.3 Analyse resource requirements to identify proposed costs and benefits
    
    
    1.4 Identify opportunities to share resources across business units within the organisation
    
    
    2.1 Develop resource plans that detail the acquisition and allocation of resources, timelines and the relationship to business strategies, contingencies, plans, programs and processes
    
    
    2.2 Determine internal resourcing capabilities and external resourcing requirements
    
    
    2.3 Develop procedures for the evaluation of resource allocation and incorporate them in resource plans
    
    
    2.4 Identify risks and establish risk management processes
    
    
    2.5 Apply organisation's procedures to obtain approvals from senior management
    
    
    3.1 Allocate resources in accordance with relevant legislation, organisational policy and practices
    
    
    3.2 Manage resource allocation to enable achievement of business unit objectives
    
    
    3.3 Negotiate and obtain resources within required timeframe to enable achievement of business unit objectives
    
    
    3.4 Develop and implement systems to enable timely and accurate monitoring and review of resource usage
    
    
    3.5 Develop or revise work practices for efficient use of resources
    
    
    4.1 Develop and implement procedures to review resource allocation against business unit objectives
    
    
    4.2 Monitor compliance with program and project budgets and take co
ective action where necessary
    
    
    4.3 Prepare reports that clearly indicate the level of performance achieved and any action taken to adjust or rectify procedures in meeting service and product delivery standards
    
    
    Assessment/evidence gathering conditions
    Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student can only achieve competence when all assessment components listed under “Purpose of the assessment” section are recorded as competent. Your trainer will give you feedback after the completion of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
    Resources required for this Assessment
    1. Computer with relevant software applications and access to internet
1. Weekly eLearning notes relevant to the tasks/questions
    Instructions for Students
    Please read the following instructions carefully
· This assessment has to be completed |X| In class |_| At home
· The assessment is to be completed according to the instructions given by your assessor.
· Feedback on each task will be provided to enable you to determine how your work could be improved. You will be provided with feedback on your work within two weeks of the assessment due date. All other feedback will be provided by the end of the term.
· Should you not answer the questions co
ectly, you will be given feedback on the results and your gaps in knowledge. You will be given another opportunity to demonstrate your knowledge and skills to be deemed competent for this unit of competency.
· If you are not sure about any aspects of this assessment, please ask for clarification from assessor.
· Please refer to the College re-assessment for more information (Student Handbook).
ASSESSMENT BRIEF
Note: The organisational details used in this assessment have been mostly sourced (and to some extent paraphrased) from the organisation’s website and other relevant external sources. The information used here is solely for educational purposes.
This assessment comprises both the knowledge evidence and performance evidence as a summative assessment. The knowledge evidence is embedded within the assessment tasks.
You are required to prepare a strategy for Resource Allocation and Develop a Register Manual for
· An enterprise of your choice (within Australia), or
· Use the simulated organisational context of Service Industry Management Private Ltd. (SIM), a new venture of AAT Kings.
To demonstrate competency will be working towards strategy for Resource Allocation and Develop a Register Manual. Using the RESOURCE MANAGEMENT STRATEGY TEMPLATE provided in this assessment, you be working towards strategy for Resource Allocation and Develop a Register Manual for an enterprise of your choice (within Australia) or use the simulated workplace context of Service Industry Management Private Ltd. (SIM), a new venture of AAT Kings. Whether you choose your own workplace or the simulated work environment, to demonstrate competency you will complete all tasks following the exact structure and template as provided.
SIMULATED WORK ORGANISATION (if not using an organisation of your choice)
(Information about the organisation has been sourced from the organisation’s website and other relevant internet sources)
    
    
About the organisation:
Founded in 1912, AAT Kings has been operating as a tour operator and has been helping travellers; tourist and people from all over the world who plans to discover and explore Australia and New Zealand from top to bottom. With a
oad range of holiday options including Guided Tours, Short Breaks and Day Tours, AAT Kings are the holiday experts. The organisation has claimed to have over 100 years of experience in taking care of absolutely everything so that people can get on with creating great new memories. The organisational website is at https:
www.aatkings.com
Vision & Mission: (sourced from Internet and organisational sites)
Our vision is to Change the Way People See the World. We will be customer obsessed, driven by passion, expertise, trust and a sense of fun. We will have the widest range of adventure travel experiences and continuously introduce innovative product. The organisation will continue to have a purpose beyond profit, with sustainability being at the core of what we do, and a focus on developing local economies through sustainable tourism.
At AAT Kings we strive to represent the very best that Australia and New Zealand have to offer. Our people are warm, friendly, engaged and enthusiastic. We love a laugh and a good story. We cele
ate our great characters and our authentic personalities. We are always respectful, we deliver
illiant service and we are proud of our heritage and culture. Our goal every day is to share Australia and New Zealand with our guests and to
ing these two amazing countries to life.
People and Employees: (sourced from Internet and organisational sites)
AAT Kings has assembled a range of fun, passionate, quirky, knowledgeable and talented people to help make holiday great and one to remember forever. The team has people who share their passion and knowledge for Australia and New Zealand in ways beyond expected. Since the organisation is mostly measured by the success of its tour services, the most important people of the organisation are travel directors, driver guides and local guides.
The travel directors provide the commentary, stories and local insights behind each destination to truly get a feel for the places people visit. They share advice, provide personal recommendations and reveal some ‘Hidden Gems’ along the way. The driver guides provide exceptional service every step of the way. Each and every Driver Guide has extensive on road experience and driver training with a safe driving track record. Along with passion and local insight these genuine Aussie characters will enhance your AAT Kings experience. In some trips and tours, travelling on a Short Break customers may be joined by a different Driver Guide each day so people can benefit from the
eadth of their combined knowledge and years of experience for a more independent style of travel. The local guides have specialist knowledge of their hometown and local traditions. Theyl take the sightseeing experience to a whole new level as they share their passion and stories in an engaging and entertaining way.
Links with Indigenous Culture: (sourced from Internet and organisational documents)
AAT Kings has forged strong relationships with indigenous communities throughout Australia and New Zealand, including the Anangu people and Uluru Aboriginal Tours in Central Australia, as well as the Tamaki Family Marae on the outskirts of Rotorua, New Zealand. AAT Kings has also partnered with Alice Springs indigenous artist Kathleen Buzzacot and Maruku Arts to create a specially designed Aboriginal artwork featured on all coaches in Central Australia. Bone and pounamu (greenstone) carver, Lance Ngata, from Uawa (Tolaga Bay) and Turangi in New Zealand's North Island has also created exclusive artwork that features on all coaches in New Zealand.
Ca
on emissions goal:
By the end of 2025 the organisation aims to lighten overall environmental footprint and reduce ca
on emissions per full time employee in offices by 5%,
· 5% reduction in energy use per full-time employee
· 5% reduction in water consumption per full-time employee
· 5% reduction in staff flights per full-time employee
About the New Venture by the organisation:
Business Plan and Expansion (New context for this assessment)
AAT Kings have recently started cafe operations after their successful tour guiding business for over several decades. The organisation has set up a new Cafe Business naming Service Industry Management Private Limited (SIM) and has been approved by the Australian Business Registrar. The parent organisation (AAT Kings) have provided enough fund that the new company (SIM) has recently acquired three (3)
and new premises for cafe operations in three different locations: One in Sydney CBD, One in Brisbane CBD and One in Perth CBD. However, the premises will need to be designed and
anded with appropriate fit-outs, machinery, staff members, and other relevant resources necessary for cafe operations. The core business of the group still remains tourism operations but they now wish to expand into cafe management.
Relevant organisational documents for completing the simulated workplace tasks: (imaginary data used for simulated workplace)
    Document Name
    File
    Performance Review Policy for group
    
    Risk management Policy, Procedures and Templates
    
Additional research links on the case organisation
You are also encouraged to conduct further Internet research on the case organisation for specific tasks that may require review and analysis of existing organisational information. For example, generic organisational information can be identified from the organisational website and from the annual reports. The following are some links to the organisational information.
People and Employees: https:
www.aatkings.com/about-us/our-people
Travel instructions and about AAT Kings -https:
www.aatkings.com/assets/Uploads/about-us/faq/aatkings-all-you-need-to-know-1819.pdf
AAT Kings awards - https:
www.aatkings.com/about-us/awards
Brochures - https:
www.aatkings.com
ochure
AFTA travel trends - http:
www.afta.com.au/uploads/582/190630_june_afta-travel-trends-report_final.pdf
AAT Kings Privacy policy -https:
www.aatkings.com/about-us/privacy-policy
AAT Kings FAQ - https:
www.aatkings.com/about-us/frequently-asked-questions
AAT Kings online and website performance data - https:
www.thalamus.co
uyers/aat-kings
Social media pages of the organisation –
https:
www.facebook.com/aatkingsaustralia
https:
www.youtube.com/aatkings
https:
twitter.com/aatkings
https:
www.instagram.com/aatkings
CONTEXT & SCENARIO
As mentioned in organisation
ief that AAT Kings have recently started cafe operations after their successful tour guiding business for over several decades. The organisation has now decided to use some profit funds to diversify into other different areas of business that resulted in a new company which is a new Cafe Business naming Service Industry Management Private Limited (SIM). The new company has been approved by the Australian Business Registrar. The parent organisation (AAT Kings) have provided enough fund for SIM that it has recently acquired three (3)
and new premises for cafe operations in three different locations: One in Sydney CBD, One in Brisbane CBD and One in Perth CBD. However, the premises will need to be designed and
anded with appropriate fit-outs, machinery, staff members, and other relevant resources necessary for cafe operations. The core business of the group still remains tourism operations but they now wish to expand into cafe management.
Your role
You have been newly appointed as the Resource Management Specialist of Cafe Operations for SIM. As mentioned previously that all three premises will need to be designed and
anded with appropriate fit-outs, your job is to ensure the management of resources during this fit-out project and after the completion of these design project, you will still be the resource manager for cafe operations for these three
anches. You have been allocated $450 000 for the fit-out and resource allocations of each of the premises. Based on the type and nature of work, your job role will have numerous responsibilities and you will be analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage. More importantly, you will:
· consult with relevant stakeholders and analyse information to determine the nature and level of resource required to achieve business objectives
· plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk
· develop and implement systems to incorporate efficient use of resources into work practices and monitor resource use against budgets and business objectives
· prepare reports that clearly indicate the level of performance achieved and any adjustments needed to achieve service and product delivery standards
· outline the legislative and regulatory context of the organisation in relation to managing resources
· explain financial management and budgetary processes in the organisation in relation to resource acquisition
· explain typical risks associated with managing business resources and possible risk management strategies
· outline key elements and sources of information needed in a system to monitor usage for physical resources and human resources
Various stakeholders in this context (for the simulated organisation SIM (concern of AAT Kings)
· Resource Management Specialist – You
· Director, Operational Management – Your traine
· Stakeholders, Specialists, Team members, and External People – Your fellow learners
You trainer will act as your superviso
specialist for this simulated assessment. You will be progressively completing tasks one after another within the simulated environment (or your prefe
ed business) to complete this assessment task.
What is required?
Using the RESOURCE MANAGEMENT STRATEGY TEMPLATE provided in this assessment, you be working towards strategy for Resource Allocation and Develop a Register Manual for an enterprise of your choice (within Australia) or use the simulated workplace context of (Service Industry Management (concern of AAT Kings). Whether you choose your own workplace or the simulated work environment, to demonstrate competency you will complete all tasks following the exact structure and template as provided next.
Resource Management Strategy Guide and Tasks
As a guideline, you will need the following for each outlet as they are to be identical, with a floor space of 350 square metres:
· tables and chairs providing seating for forty (40) ‘alfresco style’
· built-in furniture providing seating for twenty ( 20)
· refrigerated display cabinet with counter and storage
· cabinets
· small freezer
· cool room
· reverse cycle air-conditioning
· commercial three (3) group coffee machine
· coffee roaster (optional)
· coffee grinder
· commercial fruit juicer
· hot water urn
· dishwasher
· cutlery, crockery and other service equipment
· salamander or oven
· toaster
· point of sales (POS)/cash registe
The management expects that your overall project for all three premises is completed within the next six months.
STRUCTURE & TASKS

Task 1: Based on the acquired locations for cafe premises, you will need to identify and consult the potential stakeholders (your trainer will act as the stakeholder in this case) for the three premises. You will also need to analyse the CBD information to determine the types and level of resources required for the organisation.
Task 2: Based on the given information in assessment
ief, you are required to plan the fit-out with the allocated funds and select alternate financing options such as leasing. You will need to include purchase specifications for the equipment to guide the acquisition process.
Task 3: Based on the given information provided in assessment
ief and your previously completed tasks develop and implement systems to
· Incorporate efficient use of resources
· Monitor resource use against budgets and business goals
Task 4: Prepare an asset management manual with policies and procedures in order to:
· monitor the condition and performance of the physical assets you have recommended and take appropriate action in the event of a
eakdown
· undertake preventative maintenance on an ongoing basis
· acquire new assets as needed
· maintain records to comply with the financial and legal requirements of business operations
MARKING ALLOCATIONS
(Traine
Assessor use only for marking purposes)
    CONTENTS
    MARKS ALLOCATED
    MARKS RECEIVED
    TASK 1: ANALYSE RESOURCE REQUIREMENTS
    
    
    1A. Develop resource bids in line with outputs specified in business plans
    4
    
    1B. Consult with key stakeholders to determine the nature and level of resources required; Analyse resource requirements to identify proposed costs and benefits
    12
    
    1C. Identify opportunities to share resources across business units within the organisation
    4
    
    TASK 2: DEVELOP RESOURCE PLANS TO SUPPORT BUSINESS OBJECTIVES
    
    
    2A. Develop resource plans that detail the acquisition and allocation of resources, timelines and the relationship to business strategies, contingencies, plans, programs and processes; Determine internal resourcing capabilities and external resourcing requirements; Identify risks and establish risk management processes
    30
    
    2B. Develop procedures for the evaluation of resource allocation and incorporate them in resource plans
    6
    
    2C. Apply organisation's procedures to obtain approvals from senior management
    4
    
    TASK 3: ALLOCATE RESOURCES TO ACHIEVE BUSINESS OBJECTIVES
    
    
    3A. Allocate resources in accordance with relevant legislation, organisational policy and practices
    4
    
    3B. Manage resource allocation to enable achievement of business unit objectives
    4
    
    3C. Negotiate and obtain resources within required timeframe to enable achievement of business unit objectives
    8
    
    3D. Develop and implement systems to enable timely and accurate monitoring and review of resource usage; Develop or revise work practices to incorporate efficient use of resources; Develop and implement procedures to review resource allocation against business unit objectives
    12
    
    TASK 4: REVIEW AND REPORT ON RESOURCE USAGE
    
    
    4A. Monitor compliance with program and project budgets and take co
ective action where necessary
    8
    
    4B. Prepare reports that clearly indicate the level of performance achieved and any action taken to adjust or rectify procedures in meeting service and product delivery standards
    4
    
    APPENDIX 1 (references, evidence, and external resources)
    N/A
    N/A
    TOTAL MARKS
    100
    
“RESOURCE MANAGEMENT STRATEGY” template follows next. You are required to complete every section of the template.
RESOURCE ALLOCATION AND MANAGEMENT STRATEGY
Prepared by:
Position:
Date:
TASK 1: ANALYSE RESOURCE REQUIREMENTS
In TASK 1, based on the acquired locations for cafe premises, you will need to identify and consult the potential stakeholders (your trainer and fellow learners will act as the stakeholders in this case) for the three premises. You will also need to analyse the CBD information to determine the types and level of resources required for the organisation.
You are required to:
A. Develop resource bids in line with outputs specified in business plans
B. Consult with key stakeholders to determine the nature and level of resources required; Analyse resource requirements to identify proposed costs and benefits
C. Identify opportunities to share resources across business units within the organisation
1A: In this task, you will develop resource bids in line with outputs specified in business plan; Analyse resource requirements to identify proposed costs and benefits
    DEVELOP RESOURCE BIDS
    · Prepare a bid that includes the project's requirements and projected cost.
· Makes the offer.
· The bid is approved by reviewers.
· Submits a bid to vendors for consideration.
· Vendors examine it and compute the project's total cost. They react to the bid with information on the items and services required, as well as an estimate of the cost.
· It is given to managers. They are in charge of managing and analysing bid replies.
· The bid will be awarded to the vendor that best satisfies the specifications.
· Using the bid details and response information, a standard contract was constructed.
1B: In this task, you will consult with key stakeholders to determine the nature and level of resources required. To do this you will also need to explore and research specific area information using Internet on the approximate costs.
    STAKEHODLER CONSULTATION & RESOURCE ANALYSIS
    Premise / Location
    Information on location / premise
    Additional resources required for the specified location
    Proposed costs identified
    Identified Stakeholder groups within the location / premise
    
Sydney
    Population: 4+ millions
    · Take away options
· Extra chair for busiest hours
· Modern decoration
    $11,000
    · Possible customers
· Real estate agents
· Tourists
· Suppliers
· Recruitment agents
    
Brisbane
    · Brisbane River a short walk.
· Main CBD to the state of QLD.
· High end fashion stores in the CBD.
    · Extra Air-con due to the hot weather during summe
· Classic decoration, summer decoration
    $4,000
    · Possible customers
· Real estate agents
· Tourists
· Suppliers
· Recruitment agents
    
Perth
    · Small CBD.
· Stores like Nike, Apple
· and Myer.
· Arts. Museums and Galleries.
    · Take away options
· Artistic decoration
    $5,000
    · Possible customers
· Real estate agents
· Tourists
· Suppliers
· Recruitment agents
    Stakeholder Approval:
    
    [Y] [N}
    Stakeholder Comments:
    
    
    Stakeholder Signatory and Date:
    
    
    General Manager Signatory and Date:
    
    
1C: In this task, you will identify opportunities to share resources across business units within the organisation
    IDENTIFY OPPORTUNITIES TO SHARE RESOURCES ACROSS BUSINESS UNITS
    Please highlight your identified opportunities to share resources
· If necessary, budget transfer If one of the cafes goes over budget while the other does not, the money can be shifted from one café to the other and utilised for whatever needs to be done.
· Consider chairs. If Sydney requires more seats than Brisbane, some seats will be shifted to Sydney, as Sydney is expected to be busier.
TASK 2: DEVELOP RESOURCE PLANS TO SUPPORT BUSINESS OBJECTIVES
In TASK 2, you are required to plan the fit-out with the allocated funds and select alternate financing options such as leasing (if needed). You will need to include purchase specifications for the equipment to guide the acquisition process.
You are required to:
A. Develop resource plans that detail the acquisition and allocation of resources, timelines and the relationship to business strategies, contingencies, plans, programs and processes; Determine internal resourcing capabilities and external resourcing requirements; Identify risks and establish risk management processes
B. Develop procedures for the evaluation of resource allocation and incorporate them in resource plans
C. Apply organisation's...