The purpose of this assessment is to allow students take on a management perspective to analyse organisational behaviour and leadership and propose recommendations with the aim of improving the...

Running Head: RESEARCH PROPOSAL        1
RESEARCH PROPOSAL         11
ORGANISATIONAL BEHAVIOUR AND LEADERSHIP
Table of Contents
Introduction    3
Description and analysis of organizational behaviour and leadership issue    3
Literature review    5
Evaluation of the alternative solution at this situation    7
Recommendation on strategies    9
Conclusion    9
References    11
Introduction
Organizational change involves in the alteration of the work environment and play a major role in most of the organization. It is important for most of the organization to adapt to changes in order to continue with the progressive culture of the industry. Organizational changes are the most progressive, versatile and dynamic changes that helps in maintaining structural relationship as well as the role of the people. This organizational change can occur in different ways, in terms of people, structure and its elements. Enterprises survive and grow based on their changes within the organization and the ability of the employees adapt to the changes. In the cu
ent study the organizational change of the company Vodaphone Hutchinson, Australia will be evaluated in terms of their organizational change.
Vodaphone Hutchinson (VHA) is a well-known telecommunication company in Australia. The company had been providing
oadband and mobile services. Cu
ently the VHA company have been covering about 22 million customers providing 4G connection. In the recent year the company have been taking initiative in launching of 5G network in addition to providing fixed
oadband services accessible for most of the regional centers and companies (Vodafone Australia. 2020). The VHA company have a 50/50 joint venture with the Vodaphone Group and Hutchinson Telecommunication By the end of year 2019, VHA have a customer base of 5.75 million with a fixed
oadband connection of 114,000 (Vodafone Group. 2020) . VHA has been reported to have recorded several changes in their senior management in addition to their anticipated merger with the company TPG telecom. With the change in the senior management of VHA, changes were adopted in terms of customer operation with the interim appointments and legalities that were analyzed for the merger with the TPG Telecom. The study will analyze the various changes and leadership issues which the organization has been facing and how they can be addressed will be evaluated.
Description and analysis of organizational behaviour and leadership issue
According to the reports it was observed that the Vodaphone Hutchinson was getting complaints on service quality that had impacted in the customer retention and satisfaction. There were two issues that the company Vodaphone Hutchinson have been facing in terms of the organizational change (Brueller, Carmeli and Markman 2018). Firstly, it was the service quality issue which was faced by the Vodaphone company similar to the other telecommunication company and secondly it is the merger and acquisition of the Vodaphone Hutchinson in the cross-boarders. With the increase in the complaint rates among the customers, higher number of quality issues were reflected in VHA telecommunication services. As reported by the ACMA (The Australian Communication Media Authority), it was stated that the telecommunication in Australia have been facing poor service quality due to the poor customer services that were provided to the customers.
The service providers (VHA) have been contributing in the service upgrades and expansions so that they can meet the market challenges. In addition, Vodaphone Hutchinson had been constantly observing changes in the global business environment and had been aiming for maintaining their competitive advantages in the market. Keeping in view with the changes the company had been implementing innovative strategies so that they can maintain a sustainability for a longer period of time (Segal, S., Guthrie, J. and Dumay 2019). The changes that have been implement by the Vodaphone Hutchinson has been observe to have a close association in between the organizational performance and human capital indicators. These indicators can be in terms of the team work practices or productivity which can directly impact on the performance of the organization. One such indicators for Vodaphone Hutchinson is also international acquisition and mergers with cross-border companies. As reported by Goksoy (2019), there had been change in the organizational environment occu
ed with prior acquisition, learning and governance attributes. In addition, these attributes result in influencing the propensity of the cross-border negotiations impacting on the operation of the VHA company.
During merger as well as acquisition of the company, Vodaphone Hutchinson is often found to encounter abstruse as well as recalcitrant problem; this problem is the resistance of the employees towards the change (Sujan, 2018). In most of the cases it has been observed that the employees only understand the
oader terms of the merger process however are unaware of the practical terms which have resulted in acquisition. This highlights the need of a strong leadership that will be able to address the change with the employees. With the number of mergers and acquisition human capital development have become an important aspect in the financial performance of the company. As stated by Li, Redding and Xie, (2018), there exist a strong relationship in between the involvement of the human resource and the success of the acquisition that have been ca
ied out by Vodaphone Hutchinson in last few years. As observed by Bhatti, Abareshi and Pittayachawan (2016), changing an organization may also require the organization implement changes in their attitude, practice and behaviour.
Among this the human resource department of Vodaphone Hutchinson have been facing challenges with the change in the policies, behaviour and practices. The employees with the mergers have been observed to face difficulties in adjusting to the reorganization of the company. With the mixing of the culture of both the organization, the employees face a challenge in adapting with different work culture. In addition, there were a plethora of aspects that were found to distu
the equili
ium within the organization. This aspect varies from system dynamics which includes politics, legal system, IT internal politics. It can also be structure focus changes which can
ing certain policies or changes in the laws within the organization. Other changes can be change in the person-focus, impacts on the profitability of the company and change in the government policies.
Literature review
Based on the issues faced by VHA, there are two categories of theories that can be studied. In order to improve the service quality of the telecommunication services that are provided by Vodaphone Hutchinson, SERVQUAL theory can be followed that will help in addressing the discrepancies in terms of the customer expectation of the service offered and in terms of...