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Textbook Discussion Questions: 1. Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks? 2. Business writer Tom Peters has suggested that in making...

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Textbook Discussion Questions:

1. Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?

2. Business writer Tom Peters has suggested that in making process changes, we should “Try it, test it, and get on with it.” How does this square with the DMAIC/continuous improvement philosophy?

3. The following table lists all costs of quality incurred by Sam’s Surf Shop last year. What was Sam’s appraisal cost for quality last year?

Annual inspection costs $ 155,000

Annual cost of scrap materials 286,000

Annual rework cost 34,679

Annual cost of quality training 456,000

Annual warranty cost 1,546,000

Annual testing cost 543,000

4. A common problem that many drivers encounter is a car that will not start. Create a fishbone diagram to assist in the diagnosis of the potential causes of this problem.

Bloomberg Businessweek article

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1. What are the likely motivations behind Chinese brands' push to increase their U.S. operations and sales?

2. Will Americans take to these Chinese brands? Why or why not?

Answered Same Day Jun 30, 2021

Solution

Moumita answered on Jun 30 2021
147 Votes
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Textbook discussion Questions    2
Answer to question 1    2
Answer to question 2    2
Bloomberg Business week article Questions    2
Answer to Question 1    2
Answer to Question 2    3
Textbook discussion Questions
Answer to question 1
Six-sigma is a technique used to improve the process of business and their capabilities. The process believes in increasing the performance by decreasing the variation and helps in controlling the reductions and improving the profits, employee morale and the quality of the product; the lean situation and enhancing the controlling section of the business. Lean six sigma helps in driving out the waste or the non-value-added process or engagements, this promotes more standardizes work and helps in distinguishing between the six sigma and the lean process is not much evident in the modern-day business. Thu the blockbuster video stores implement the goals of the six sigma (Antony, Snee, & Hoerl, 2017). The main objective of six-sigma is to apply the right tool to improve the performance by decreasing other effects in the system of the company. In companies like the blockbuster where the main business depends on proving customers with better service and quality, six-sigma can be...
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