Textbook Discussion Questions:
1. Is the goal of Six Sigma realistic for services such as Blockbuster Video stores or Redbox DVD kiosks?
2. Business writer Tom Peters has suggested that in making process changes, we should “Try it, test it, and get on with it.” How does this square with the DMAIC/continuous improvement philosophy?
3. The following table lists all costs of quality incurred by Sam’s Surf Shop last year. What was Sam’s appraisal cost for quality last year?
Annual inspection costs $ 155,000
Annual cost of scrap materials 286,000
Annual rework cost 34,679
Annual cost of quality training 456,000
Annual warranty cost 1,546,000
Annual testing cost 543,000
4. A common problem that many drivers encounter is a car that will not start. Create a fishbone diagram to assist in the diagnosis of the potential causes of this problem.
Bloomberg Businessweek article
Top of Form
1. What are the likely motivations behind Chinese brands' push to increase their U.S. operations and sales?
2. Will Americans take to these Chinese brands? Why or why not?