Task Description
This assignment is allocated to students in the second half of the course. By this stage, a number of areas of diversity have been explored, and students will have completed their induvial Essay/Report. Thus, it is expected that students understanding of diversity will now be reasonably well-formed.
This task requires students to work on their own in exploring the given business pertained to hospitality and tourism. Students can bring out their unique perspective and understanding in considering the approach of the company.
Students will identify or allocated an organisation operating broadly in the tourism and hospitality sector. An organisation will be allocated on the basis that it has some exciting diversity challenges to explore. You will research and review this organisation in terms of its approach to manage the key elements of diversity amongst both its workforce and clients/customer base. Review the difficulties and challenges faced by this organisation in terms of diversity and consider what impact this had had on the business. Explore what extent you would consider this organisation to be successful in dealing with diversity and provide recommendations on how the organisation’s approach to diversity should be improved.
You will prepare a PowerPoint presentation to address the questions above, including a review of the organisation and the diversity concepts that are relevant. In addition, you need to research the organisation and report on the types of diversity issues they may have both from an employee and customer/client perspective.
Task Length:
Hyatt Hotel (Sydney, Australia)
10 to 12 slides
Submission of the PowerPoint slides must be online via dropbox
Criteria used to grade this assessment
u Introduction to your industry and chosen organisation
u Discussion of areas of diversity that are relevant to the tourism and hospitality business both from an employee and client/customer viewpoint
u Investigation of the approach currently taken by the organisation in managing diversity, including examining positive and negative actions taken
u Presentation of recommendations and strategies the business could implement to improve their diversity practices both in terms of customer and employee diversity management
u Composition of the PowerPoint presentation, including quality research, grammar, explicit language, structure, citation technique and referencing (APA style)
u Develop a strong, credible argument