BSBINS601 Manage knowledge and information
Task 2 – Performance and Skills Assessment
Task summary
This assessment is to be completed using the Bounce Fitness simulated work environment, in addition to the Case Study included in this booklet.
Required
· Access to textbooks/other learning materials
· Access to Bounce Fitness site via Canvas
· Computer with Microsoft Office and internet access
· Bounce Fitness Communication template
Timing
· Your assessor will advise you of the due date of this assessment via Canvas.
Submit
· This completed workbook.
· Report created for Part D
· Any presentation materials you would use to present Part D
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be a
anged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.
Assessment Cover Sheet
Candidate name:
SAAD BILAL KHAN
Candidate ID
R32270
Trainer’s Name:
SIR SALAH KAZI
Date Submitted:
24/10/2022
Candidate declaration:
I declare that:
· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task
· This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them
· I understand that plagiarism is a serious offence that may lead to disciplinary action.
Candidate signature:
SAAD BILAL KHAN
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Task 2 – Performance and Skills Assessment
Case Study
Margaret House, CEO of Bounce Fitness and the Board of Directors are keen to have the four Centres registered with Fitness Australia (http:
www.fitness.org.au). They feel that standards required to be met as a registered fitness centre would not only ensure the credibility of the organisation in the eyes of the public but provide goals for the Centre Managers and teams.
Registration will require meeting the Code of Conduct for the state in which each centre is located and
ensure that all trainers meet, or immediately undertake training to meet, certain standards. Information about the registration can be obtained by going to the Fitness Australia website and clicking on the “Register of Join” and “Policies & Guidelines” tabs.
The minimum educational qualificatio n required by Bounce Fitness for all trainers is the Certificat e III in Fitness Instructing and all trainers must hold this to continue to work as a trainer of classes and individual clients. At this point in time, this has not been consistently applied. In Cairns all are qualified, there are two in each Brisbane and Sydney who need the basic training, and in Melbourne there is one needing the training. It is intended under the change management initiativ e that all trainers, once they have completed the basic training will continue to pursue further training, the Certificat e IV and Diploma, as professional development.
Bounce Fitness will pay for the training fees and other incidentals such as textbook requirements and provide one paid hour per week for study leave. Bounce Fitness will also reimburse travel and accommodation for compulsory study attendance sessions.
It is expected that the change management process will be smooth if adequate measures are taken and the process is well managed. The major resistance will come from the five trainers who do not have this qualificatio n and have learned through experience. They do not feel that a qualificatio n is necessary. They have indicated that they are not keen on participat ing in the further training initiative.
If the whole standardisation process is not managed carefully, there is a potential for dissatisfactio n and all Centres may not comply with the standardised procedures. This is a major concern for the CEO, so your recommendations are crucial.
You have been asked to investigate the feasibility, benefits and practicality of entering such a relationship with Fitness Australia and make recommendations. Prepare a report for submission to the CEO and Board.
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Part A – Obtain Information
Review the information in the Case Study, examine the information on the Bounce Fitness website and the Fitness Australia website.
Question 1:
Identify, define and analyse the business problems and issues.
(
According
to
the
information
I
got
the
Bounce
fitness
have
4
centers
egistered
to
the
Fitness
Australia.
All
the
anches’
trainers
need
to
qualified
to
have
Certificate
III
in
fitness
instruction.
So
that
all
the
trainers
needing
to
gain
qualifications
to
meet
the
Code
of
Conduct
standard
as
quickly as possible
ased
on
the
equirements
of
the
legislation
of
Bounce
fitness.
This
improvement
is
fo
ensuring
the
credibility
of
the
organisation
in
the
eyes
of
the
public
ut
provide
goals
fo
the
Centre
Managers
and
teams.
)
Question 2:
Identify the information you will need to review in order to make your recommendations .
(
Centre
udget
Complaints
Jo
description
All
elated
policies
and
procedures
Human
esource
information
All
the
information
documents
must
e
accurate
and
able
to
e
easily
interpreted.
)
Question 3:
Investigate the information on the Fitness Australia website. How do you know that the information you are gathering is reliable?
(
The all the information in the Fitness Australia is the information that been published and
checked
through
a
certain
process
to
maintain
eliabilities
according
to
the
cu
ent
egulation.
Also,
we
know
that
the
Fitness
Australia
is
the
official
site
that
percents
the
industry.
)
Question 4:
Check the information and ensure that the information you select to use is not contradictory or ambiguous. Is there any information that you have reviewed that you have rejected because it is contradictory or ambiguous? What would you do if you found contradictory or ambiguous information?
(
If
contradictory
o
ambiguous
information
is
found,
the
first
step
would
seek
to
eview
what
is
the
objective
that
is
equired
to
e
achieved,
then
verify
how
this
objective
is
going
to
e
achieved
and
what
information
is
useful
in
orde
to
determine
an
indicator.
Taking
into
account
the
above,
then
it
is
analyzed
what
information
is
of
quality
o
on
the
contrary,
what
information
is
discarded
since
it
does
not
serve
as
an
input
to
achieve
a
goal.
The
information
taken
from
the
sources
is
verifiable
as
they
are
organizational
documents
and
it
must
e
assumed
they
are
credible
and
eliable.
)
How and from whom will you obtain anecdotal and other information not held in formal networks from the Centres?
(
Anecdotal information can be collected through web based data such as Facebook groups, counseling,
we
ased
platforms
and
othe
not
formal
discussion.
)
Question 6:
What information do you need to collect in preparation to answer their questions and deal with any issues they provide by way of feedback? Assume that you will be meeting with relevant stakeholders to present your analysis.
(
I
would
collect
the
information
about
human
esource
such
as
staff
satisfaction.
Also,
the
information
could
e
client
satisfaction,
udget,
improves of
environment
and etc.
)
Part B – Analyse Information
This part requires you to analyse the information that you have gathered. Address the following points to ensure you can make the best recommendations:
Question 1:
What are your objectives in