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INDUSTRY RESEARCH PROJECT
Confidentiality Agreement
THIS AGREEMENT is entered into as of_30th september 2019and covers an industry placement from _13th
August__ to 20 Feb 2020_ between ____Santosh Pandey______having its principal office at ______68 Ha
our St,
Darling Ha
our NSW 2000___ (hereinafter, the "Sponsor"), and ___Himal Shrestha___ (hereinafter, the "Student")
in anticipation of the Student obtaining access to the Sponsor’s confidential information in the course of the
Student's professional placement with the Sponsor under the Postgraduate Program (“Program") organised by the
International College of Management Sydney (“ICMS”). Each party to this Agreement may hereinafter be refe
ed to
individually as a "Party," or collectively as the "Parties," as the case may be.
NOW, THEREFORE, in consideration of the promises contained herein, the parties hereby agree as follows:
1. Definition of Confidential Information. "Confidential Information" means information disclosed by the Sponsor
to the Student during the Student's professional placement at Sponsor, or which the Student learns while being at
the Sponsor’s facilities during such professional placement, but excludes any information that (a) was in the
Student's possession before receipt from Sponsor; (b) is or becomes a matter of public knowledge through no fault
of the Student; (c) is received by the Student, without restriction on further disclosure, from a third party that is not
acting in violation of its own obligation of confidentiality; (d) is released without restriction by the Sponsor to any
party, or (e) is independently developed by the Student without the use of the Confidential Information.
2. Right to Refuse Access. The Student retains the right to refuse to accept any Confidential Information which the
Sponsor offers to disclose to the Student but which is not essential to the completion of the professional placement.
The Student shall inform the Sponsor’s designated supervisor and the Student's ICMS academic supervisor in writing
of the reason(s) for rejecting the Confidential Information.
3. Obligations with respect to Confidential Information. The Student agrees that, during the term of this
Agreement and for a five (5) year period thereafter, the Student will: (a) use reasonable efforts to prevent the
unauthorised disclosure of the Confidential Information, and not disclose it to any third party except the Student’s
ICMS academic supervisor who have a need to know such Confidential Information to advise the Student with
espect to any report the Student may be required to write regarding the professional placement (“Project Report”);
and (b) use it only for the purpose of ca
ying out assigned duties during the professional placement and writing the
Project Report. The Student will be deemed to have discharged his/her obligations hereunder provided the Student
has exercised the foregoing degree of care and provided further that the Student shall, immediately following
discovery of any disclosure not authorised hereunder, notify the Sponsor and take reasonable steps to prevent any
further disclosure or unauthorised use.
4. Right to Withhold. The Sponsor is not obligated to disclose any Confidential Information to the Student.
5. Ownership of Confidential Information. All Confidential Information will remain the property of the Sponsor. The
Student will not remove any physical or electronic copies of Confidential Information from the Sponsor.
6. Project Report. The Sponsor understands that the Student may be required by ICMS to prepare a Project Report
egarding the professional placement with the Sponsor and that, subject to complying with the requirements below,
the Project Report may be shared internally, including by placing and/or posting a copy in ICMS's li
ary and/or its
online archives.
(a) Periodically, during the professional placement, the Student agrees to provide the Sponsor’s designated
supervisor with drafts of the Project Report for review, consultation and comment to assure compliance with the
objectives of developing an examinable Project Report and protecting the Sponsor’s Confidential Information.
(b) The Student will provide the Sponsor with a final draft of the Project Report, marked "Final Draft," for the
Sponsor's review prior to its publication and presentation. The Sponsor will have twenty-one (21) days following the
date of submission to review the Project Report for any inadvertent disclosure of Confidential Information. If the
Sponsor believes the Project Report contains Confidential Information, the Sponsor shall notify the Student in
writing as soon as possible, but in any case no later than twenty-one (21) days following such submission. Any such
notice shall specifically identify the information that the Sponsor believes is Confidential Information, and the
Student shall cooperate with the Sponsor to effect the removal from the Project Report of any Confidential
Information. The Student will provide the Sponsor with each revised version of the Project Report prior to
examination in order to confirm with the Sponsor that Confidential Information has been removed from the Project
Report. If the Sponsor does not provide such a notice within the twenty-one (21) day period, the Sponsor will be
deemed to have waived any objection to disclosure or examination of any Confidential Information contained in the
final draft.
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7. Systems Access. The Sponsor may give the Student access to one or more data storage systems ("Sponsor
Systems") or to the Sponsor facilities to assist the Student in performing his/her obligations under this Agreement.
The Student is responsible for his/her use of the Sponsor Systems and wa
ants that each access code ("Access
Code") and password ("Password") provided by the Sponsor to the Student will only be used, and known, by the
Student. The Sponsor may terminate the Student's rights to use the Sponsor Systems at any time and for any
eason; provided that the Sponsor provides the Student with access to the data residing on the Sponsor Systems
that is necessary for the Student to complete his/her research project and per ICMS examination of a substantive
Project Report. The Access Codes and Passwords must be returned to the Sponsor on request, on the Sponsor’s
termination of the Student's right to use the Sponsor Systems, or upon the expiration or termination of this
Agreement. The Sponsor may deny the Student access to the Sponsor Systems if the Student's IT equipment is
incompatible with any Sponsor Systems. The Sponsor may also make changes in the Sponsor Systems operation
ules, accessibility periods, the Student identification procedures, types of terminal equipment, and system
programming languages. The Sponsor provides the Student with access to the Sponsor Systems on an "AS IS" basis.
The Sponsor makes no representations or wa
anties, expressed or implied, regarding the Sponsor Systems. The
Sponsor is not responsible for any damage to the Student equipment or loss of the Student’s data arising out of the
Student's access to the Sponsor Systems.
8. Term. The term of this Agreement will commence as of the date first written above and will expire upon
completion of the Student professional placement as set forth in this Agreement. Sections I, 2, 3, 5, 6 and 7 will
survive the termination or expiration of this Agreement.
9. No Obligation. Nothing herein may be construed as creating any legal obligation on the part of either Party to
enter into any future relationship with one another.
11. No ICMS Liability. To the extent permitted by law, ICMS excludes any and all liability for the acts and omissions
of the Student or otherwise arising out of or in connection with this Agreement (whether in contract, tort statute,
equity or otherwise). The Sponsor acknowledges and agrees that the Student enters into this clause as the agent of
ICMS.
12. Severability. The provisions of this Agreement are severable. If any provision is found to be invalid or
unenforceable, the remaining provisions shall continue in full force and effect.
13. Governing Law. This Agreement shall be governed and construed in accordance with the laws of NSW. The
Parties agree to submit to the jurisdiction of the courts of NSW.
14. Entire Agreement. This Agreement is the entire agreement between the Parties with respect to the subject
matter hereof and may not be amended or modified except by subsequent agreement in writing, signed by the
Parties.
IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed in duplicate originals as of the
day and year first written above.
Authorised Sponsor Signature
santosh
Printed Name: Santosh Pandey
Title: F&B Team leader
Student Signature
Himal
Printed Name: Himal Shrestha
Title: F&B attendent
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==\\v XXXXXXXXXX
Project Title:
Employees satisfaction and its influence on customers’
experiences
Project Setting or
Place of Research:
Holiday Inn Darling
Project This research aims to understand how employees’ satisfaction is
elated to customers’ satisfaction. It attempts to find out the factors
that help employees to have a positive impact on customers’
experiences so they repeat their visit to Holiday Inn hotel and have a
positive image about the hotel in general.
To understand these factors a survey was completed by 15-20
employees working in F&B service department at Holiday Inn hotel.
This research suggests Total Quality Management (TQM) as a
potential management approach to manage the customers experience
in a better way. By applying TQM approach to Holiday Inn,
workplace supervisor will be able to understand customer satisfactory
level, improve the quality of their staff team in charge of the service
delivery and sustain the standard of the services and the facilities.
Provide details of all investigators
If the project is to be undertaken by a postgraduate student, then the Academic Supervisor must
e the Chief Investigator. All co
espondence will be addressed to the Chief Investigator. The
Chief Investigator is responsible for ensuring that Student Investigator is fully compliant with
ICMS Ethics Policy.
Academic Supervisor (Chief Investigator) Details
Title & Full Name: Dr. Feras Orekat
Position: Academic Supervisor
Faculty School / Program:
Phone / Mobile: XXXXXXXXXX
Work Email: XXXXXXXXXX
Student Investigator Details
Title & Full Name: Himal Shrestha
Student ID: XXXXXXXXXX
Masters Program: Tourism and Hospitality
Phone / Mobile: XXXXXXXXXX
Student Email: XXXXXXXXXX
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Ethical Standards and Conduct in the Practice of Human Research (ESCPHR) require all
IND801 Work-integrated Learning research projects to submit an Ethics Application.
Required documentation include Ethics Application Form (PARTS A, B, C, D) signed by the
academic supervisor,