regarding my last assignment numbered ( TTs150617_637008_2) I need an extra job to it which is :I need a definition to the 30 KPI's listed in the excel file about 3 lines each , and a comparison...

30 KPI’s Definition
1. Overall safety
Construction management is a professional service which oversees planning, design and
construction of a project. Overall safety refers to procedure guidelines to be followed to
ensure the safety of the workers both at and on site (Zavadskas et al, 2014; Ha
is &
McCaffer, 2013).
2. Efficient use of resources
Utilization of resources namely man, material, sources etc. in a manner to reduce wastage is
known as efficient use of resources. In construction management it how well manager uses
the resources for efficient production (Zavadskas et al, 2014; Ha
is & McCaffer, 2013).
3. Effectiveness
In construction management, effectiveness refers to cost effectiveness of the project that will
compare the relative cost and outcome for different construction activities (Zavadskas et al,
2014; Ha
is & McCaffer, 2013).
4. Satisfaction of stakeholders
For construction management, satisfaction of stakeholder depends on meeting the three
criteria namely cost, schedule and quality in accordance with the stakeholder needs
(Zavadskas et al, 2014; Ha
is & McCaffer, 2013).
5. Reduced conflicts and disputes
Systematic approaches of planning, scheduling, and controlling the conflict resolution with
the use of tools like confronting, compromising, smoothing, forcing and avoiding.
Researchers examined the impact of the conflict resolution styles used by individuals in
shaping their work environment and affecting the level of ongoing conflict and stress
(Zavadskas et al, 2014; Ha
is & McCaffer, 2013).
6. Commissioning client level satisfaction – product
The products in construction management are mainly building and constructions. Client level
satisfaction can be commissioned when the product prepared is on accordance with the
clients specifications (Zavadskas et al, 2014; Ha
is & McCaffer, 2013).
7. Commissioning client level satisfaction – overall services
For construction management commissioning client level satisfaction for overall services is
achieved when timely and accurate services are given to client. It is measured in term of CSR
(customer satisfaction Ratio) i.e. Closed out complaint issue / total complaint (Zavadskas et
al, 2014; Ha
is & McCaffer, 2013).
8. Commissioning client level satisfaction – new buildings
The client level satisfaction for new building can be achieved when project is planned right
from the inception. Designing should be in accordance with the commissioning. A better
commission will provide the feature that will work with verified functionality of end user
(Zavadskas et al, 2014; Ha
is & McCaffer, 2013).
9. Commissioning client level satisfaction – refu
ishing
The client level satisfaction for refu
ishing is to re-construct the building as good as new
with essential up gradation and modernization. Therefore client level satisfaction in
efu
ishment can be achieved. Costumer’s requirement and perceived service quality is the
scale for measuring client level satisfaction (Zavadskas et al, 2014; Ha
is & McCaffer,
2013).
10. Commissioning client level satisfaction – repairs / voids
In accordance with the construction management, in context of repair and void
commissioning, client...