Purpose of AssignmentThe purpose of this assignment is for students to learn how to develop an...

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Purpose of AssignmentThe purpose of this assignment is for students to learn how to develop an operations consulting proposal.ResourcesOperations and Supply Chain Management,Ch. 25; Microsoft®PowerPoint®Assignment StepsChoosea business in the media having difficulties with its operating model or one which is struggling in your community.Evaluatehow all or some of the items from the Operations Consulting Tool Kit inOperations and Supply Chain Managementcould help this business get back on track.Determinethe resources and data you will need to deploy an operations consulting engagement with this business.Developa business case including financial benefits on how operations consulting can have a positive impact on the business.Developa 10- to 15-slide Microsoft®PowerPoint® presentation of an operations consulting engagement proposal to the Chief Operating Officer (COO) and Chief Executive Officer (CEO) of the target firm.Formatyour assignment according to APA guidelines.

Sudipta · Accepted Answer

Social media in the workplace
Presented by 
OPERATIONS CONSULTING PROPOSAL
1
Introduction
Four major departments of any organization are finance, marketing, HR and operations
Effectively resolving customer query is one of the major roles of operation department 
Amazon’s customer service has been affected in recent times
Organizations usually consist of four major departments those are finance, marketing, HR and operations. Effectively resolving customer query is one of the major roles of operation department of any organization. In this presentation, how amazon’s customer service has been affected in recent times will be presented. Moreover, how operation consulting toolkit will help the company to regain its position will be discussed.
 
2
Major departments
Finance
Marketing
HR
Operations
Background of the business
Amazon is one of the largest e-commerce company founded in the year 1994
Due to lockdown for COVID19 management has advised employees to do work from home
As a result, lack of supervision took place and area of customer service highly affected
Amazon is one of the largest e-commerce company across the globe founded in the year 1994. after 25 years, the company is capable enough to serve its services to more than 190 countries. As selling products through fulfilled logistic is the major business model of amazon therefore, the company have a strong customer service department. However, due to lockdown for COVID19 management has advised employees to do work from home. As a result, lack of supervision took place in the context and operation of the business has been highly affected.
3
Evaluation of Operations consulting tools
Benchmarking
Through benchmarking process, employee performance will be evaluated
Through scenario analysis, type of cases in which customers executives are struggling to offer resolution will be determined
Some of the major tools comes under operation consulting tools kit are benchmarking, scenario analysis, decision tree, balanced scorecard, porter five force model, BCG matrix and others. Out of which,

Purpose of Assignment The purpose of this assignment is for students to learn how to develop an operations consulting proposal. Resources Operations and Supply Chain Management, Ch. 25;...

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