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HOSPITALITY – HISTORY POLITICS AND CULTURE WEEK 8 Home  In Reading 8.1  Home is a place/site , set of feelings/cultural meaning and the relations between the two  Home is connected to a built form...

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 In Reading 8.1
 Home is a place/site , set of feelings/cultural
meaning and the relations between the two
 Home is connected to a built form i.e. a house but not
always so, can be a tent, caravan teepee etc.
 Home is a series of feelings and attachments
 One can live in a house but not “ feel at home’
 “There is no hospitable house” ( De
 What does home mean? https:
 What is travelling away from home about?
 What is a hotel (what does it provide/ what can it
 Importance of space and place (whose home?)
 Their home
 Aspirational home?
 Understanding power and identity
Think about
 Where is ‘Home’ offered within tourism accommodation?
 Arguably …offered and sought in all forms of accommodation
 A ‘home for the night’
 Feel ‘at home’
 However, some forms of accommodation really stress elements of
‘Home’ as a unique point of difference the key experience
 Bed and Breakfasts
 Backpackers??
 Holiday Homes?
 ...and increasingly hotels!!!!!
 http:
 http:
Thinking back…
 Hospitality – etymology…
 Who required hospitality and why?
 …what did/does hospitality provide (do)?
 What impacts have there been on hospitality over
time - and how and why?
 Who requires Hospitality ?
 Person AWAY FROM HOME Fundamental for essay
 What does that mean ? You are a Stanger . You haven’t got security, safety, food etc.
 Home is where you have those things so we need something to replace that
 What does Hospitality Provide ? Hospitality makes us feel welcome ,safe
secure .
 What impacts have there been on hospitality ? internet and globalization
Jump online and check out places , using technology to have experiences of places
without leaving home so you can have almost virtual experience
How do Home and Hospitality come
together ?
How do Home and Hospitality
come together?
- Sociological perspective: ideas of
home are important to
understandings of culture
- So… home is the site of hospitality?
- But… where does control of
ehaviour lie?
What is Home?
 Home is central to people’s culture . Home is about culture. People’s ideas of
home are different but within a culture there are common ideas
 If I am a tourist and I want to have a cultural experience there can be no
etter way of doing it than to stay in someone's home.
 Home is about their culture,, their everyday lives.
 It’s about the food they eat .
 Its how they are different to you .
In commercial hospitality we are told that customer is king . We have to do what
the customer wants .When we stay at hotels we know we can ask and we will get
English speaking staff English menus the performance
 Think about staying at home versus staying at a hotel is it the same?
 When we think about tourism more
oadly, it’s economic success is
predicated on the ability for people to travel.
 That means leaving home and moving into an area of ‘risk’ or
 Thus the role of the hospitality sector in particular is to minimize any
possibility of risk.
 In order to do that organizations both business and public act to replace
‘home’. They offer products and services that mimic the tourists home in
order to mitigate risk. As we saw in the video about IHG hotels and Pan
American Airlines, global mobility was initially built upon a standardized
home-away-from home.
 Thus we can see the rise of hotel chains such as Holiday
Inn, where no matter where in the world you might be
you would be understood (the staff would speak
English), the food would be familiar— for example the
ubiquitous steak sandwich and your every need would
e met. However that meant the need to perform a
different identity—that of the ‘consumer’. Everything
ecomes the same in order to be replicable!
‘Successful tourism requires more than having good
transportation, hotels and resorts. It thrives on the
spirit of hospitality-that particularly national
flavour that shows traditional ways of life and
projects a favourable image too tourists purchasing
goods and services’
Resinger & Turner (2003)
ent thinking…
Home Ours or someone else's?
 Whilst globalization—in this case the rise of the trans
national hotel corporation-has facilitated the ability for
more and more people to travel it has also led to a
disconnect between place and hotel.
 That is the hotel became about replicating the home of the
traveller, rather than be a representation of the home of
the people who lived in the place being visited!
Home Ours or someone else's?
 However, as tourists have become more sophisticated (that
is they become more experienced as they travel more
often) they have started to change their behaviours. Whilst
initially travelling away from home meant the mitigation of
isk—increasingly tourists are understanding that in order
to have an authentic or meaningful experience then one
needs to engage with not just the landscape through which
they travel but also the people who call these places
Home: Ours or Someone else ?
 This means accepting ‘difference’ (and thus
isk). The home of someone in another
country is going to be different to your
own—and it is this difference that is
considered. ‘authentic’.
 People want to engage with destinations (not just
observe them or feel removed from a sense of place
within a hotel) and to experience places in a
memorable and fresh way. As a result, there’s less focus
is on material goods (“gold taps”) and more focus on
an enhanced state of being.
 Consumers are seeking more authentic travel
experiences, tour operators and hotels have the chance
to reach out to their communities and
idge the gap.
 We want culture, connection, interaction. We want to
engage, rather than observe. Learn as opposed to
teaching. Explore instead of ignore.
 http:
 People thought Ai
nb was about renting houses. But really, we’re about
home. You see, a house is just a space, but a home is where you belong.
And what makes this global community so special is that for the very first
time, you can belong anywhere. That is the idea at the core of our
company: belonging.”
 Cities used to be villages,” “Everyone knew each other, and everyone knew
they had a place to call home. But after the mechanization and Industrial
Revolution of the last century, those feelings of trust and belonging were
displaced by mass-produced and impersonal travel experiences. We also
stopped trusting each other. And in doing so, we lost something essential
about what it means to be a community... Belonging is the idea that defines
nb. . . Ai
nb is returning us to a place where everyone can feel they
 Source Ai
nb website
nb marketing ‘home’
 Ai
nb advertisement
 https:
 Live in Paris 'home’
 Ai
nb Paris
 https:
Meriton Suites
 Larger Living Areas with Luxury Hotel Facilities.
 Appointed with superior furnishings, our fully-furnished suites
are up to three times larger than the typical hotel room and
equipped with all the comforts of a home away from home.
Self-contained and featuring a gourmet-kitchen, supplied with
all the necessary kitchenware, as well as generous open-plan
living spaces, internal laundry facilities and refreshing
designer skin and haircare amenities, our guests will be
guaranteed the perfect accommodation experience.
 https:
Welcome to our neighborhoods
Hotel Indigo
 No two neighborhoods are alike. Neither are any two
Hotel Indigo® properties. When you stay with us, you’re
not just staying anywhere, you’re staying somewhere—
within a vi
ant community, in a unique boutique hotel
that combines authentic local experiences, modern
design and intimate service with the peace of mind and
consistency of staying with one of the world’s largest
hotel groups.
 Source: https:
Welcome to our neighborhoods
Hotel Indigo
 Each hotel is as individual as its su
oundings and is also
a reflection of them. You can taste the local flavor on
our menus and see it in the art and photography
displayed on our walls. You’ll catch guests and
neighbors hanging out in our bars, get great advice
from our team members on what to see and do in the
neighborhood, and be refreshed by just how relaxed
and inviting it all feels.
 Source: https:
 Plan an unforgettable escape to the Sydney Ha
iott Hotel at Circular Quay. Whether you're here for
usiness or on a relaxed family holiday, we'll make you
feel at home in our newly renovated lo
y and dining
venues, featuring luxurious accommodation and an
unparalleled commitment to service
 Source:https:
Marketing Home
 Qantas still call Australia home
 Home away counters Ai
nb marketing
 Feels like Home Hyatt
 Couchsurfing Couch surfers open their homes and
share their lives. Connect and be inspired.
 https:
‘Your Home away from Home’
 The friendly staff at The Egerton offer a warm welcome to every guest,
especially to families with small children - we understand they need extra care
and comfort. Here are just a few examples of the services and amenities you
can expect to find at the hotel. Naturally, we welcome any special requests you
may have and will do our very best to accommodate them:
 Fully registered babysitting/nanny service
Answered Same Day Aug 20, 2020 MNG10723 Southern Cross University


Soumi answered on Aug 21 2020
133 Votes
Table of Contents
Introduction    3
Literary Discussion    3
Instances of Commercial Hospitality as Extension of Hospitality at Home    5
Conclusion    6
References    8
The regular perception of home is viewed as a personal living place and hospitality is perceived as a range of services that substitutes the role of home to a person who is travelling, although in reality both the terms have farfetched meanings. A deeper understanding of the term, ‘home’ does point to a feeling that is satisfactory, while the term, ‘hospitality’ is the service that generates satisfactory feeling that resembles homeliness. As commercial hospitality has economic profit making in its core, some business organisations deviates from the services that generate feeling of homeliness, while some organisations incorporate the feeling of homeliness more prominently felt. A lack of proper understanding of both the terms and their implications are important for hospitality industry. The cu
ent essay examines the various aspects that frame concepts of home and hospitality to understand how both the concepts are inte
elated and how they are different in their functioning priorities, helping in assessing the commercial hospitality in the context of feeling of homeliness.
Literary Discussion
What is a Home?
Homes are places that are suitable for the needs of a person living in it. As defined by Sharif et al. (2018), home is a place that offers most of the basic amenities of life, making it ideal for day to day living. Real life instances has shown that people despite getting better facilities in service allocated apartments do not feel satisfied and long to go to back to their old place, where life is much tougher. As opined by Beck et al. (2018), home is nothing apart from a building or accommodation that satisfies the psychological needs of a human being, therefore, a place that offers mental satisfaction is considered home, while a building offering functional benefits is considered effective instead of being homely.
What is Hospitality?
Seen from the context of day to day life, hospitality is the form of treating guests in a manner that make them comfortable. As affirmed by Litvin et al. (2018), hospitality is the guideline that determines who a guest should be treated and what are the essential aspects of treating guests in general. Contrasting sharply, Molina-Azorin et al. (2108) said that hospitality is not the range of services offered together, it is about the feeling that the services generate in the mind of a person receiving the services. It is worth consideration that hospitality does not mean the offering of any service a guest desire; it is about providing the basic services that are stereotypical to specific cultural background.
Assessing Hospitality at Home
The satisfaction of a person incorporates the regular traits of life as its algorithm and there is not fixed criteria for satisfying a person, as each person has his or her prefe
ed conditions that lead towards mental and physical satisfaction. As opined by Farmaki (2018), the atmosphere in which a person lives for a significant amount of time makes up the taste for hospitability. A deeper understanding show that cultural background influences the lifestyle at home and therefore regulates the norms for a proper hospitality. The basic hospitality at home incorporates the essential aspects such as security, peace of mind, feeling of cosiness and most importantly an alignment with the cultural background.
What is Commercial Hospitality?
Commercial hospitality refers to the paid services that are offered to a person staying at a hotel, lodge or visiting a pub, restaurant or a cafe. As emphasised by Decrop et al. (2018), commercial hospitality is the...

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