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SITXMGT002 Establish and conduct business relationships SITXMGT002 Establish and conduct business relationships Learners Assessment Guide Assessment 2 SITXMGT002 Establish and conduct business...

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SITXMGT002 Establish and conduct business relationships
SITXMGT002 Establish
and conduct business
elationships
Learners
Assessment Guide
Assessment 2

SITXMGT002 Establish and conduct business relationships XXXXXXXXXXRTO No: 21595 | CRICOS Code: 02634E
SITXMGT002 Establish and conduct business relationships Assessment 2 - Presentation XXXXXXXXXXPage 1 of 4
©Copyright Academia International 2020 XXXXXXXXXXVersion 4 XXXXXXXXXXApproved by: B. Wade
Assignment Coversheet
Name: XXXXXXXXXX______________________
Student ID: XXXXXXXXXX______________________
Email Address: XXXXXXXXXX________________
Class: XXXXXXXXXX______________________
Unit name: XXXXXXXXXX_____
Unit Code: ______________________________________________
Assignment name:
Student Declaration
I declare that –
a. The evidence I have submitted for assessment is my own work, and
. The evidence I have submitted for assessment has not been shared with other
students, and I have taken all reasonable precautions to ensure that my work cannot
e accessed by other students that may seek to submit my work as their own, and
c. All of the sources of information used to prepare my work have been, or may be
accurately cited, and
d. I retain a copy of all my original for my own records, or for resubmission if required by
Academia Australia, and
e. I have read and understood Academia Australia’s policy regarding plagiarism, and I
accept the right of Academia Australia to investigate suspected plagiarism, and to act
in accordance with the policy and procedure I have read.
Student Signature: __________________________________________
Date of Submission: ___ / /20


SITXMGT002 Establish and conduct business relationships XXXXXXXXXXRTO No: 21595 | CRICOS Code: 02634E
SITXMGT002 Establish and conduct business relationships Assessment 2 - Presentation XXXXXXXXXXPage 2 of 4
©Copyright Academia International 2020 XXXXXXXXXXVersion 4 XXXXXXXXXXApproved by: B. Wade
Assessment Information

 You must achieve a satisfactory outcome for each of the required criteria of this
assessment to be deemed satisfactory for this assessment. You must achieve a
satisfactory result for the assessments for this unit of competency to achieve a
competent result for the unit. If one or more of the assessment results are not
satisfactory, you will be Not Yet Competent for this unit.
 You may follow the Assessment Appeals process in the Student Handbook
(www.academia21.com) if you are not satisfied with:
o the assessment result; or
o the way an assessment was ca
ied out by your trainer; or
o the conditions or structure of the assessment
The student handbook has the steps for reassessment if you receive a Not Yet Competent
mark and do not want to appeal.
Reasonable adjustment for assessment

Where students have highlighted Language, Literacy and Numeracy issues reasonable
adjustment to the assessment can be made. Should you receive a ‘Not Yet Competent’ or
‘Resubmit’ result for the assessment you will be given the opportunity to re-submit your
assessment work with any amendments requested by your trainer.
The adjustment may include actions such as:
• Student demonstrating knowledge through ve
al discussion to identify co
ect answers
• Student demonstrating knowledge through applied skills
• Allowing additional time relating to disability
• Through consultation amending assessment timeframes
• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student
• Adjustments to the assessment methods to cater for any special needs (without effecting
the integrity of the outcome)

If a student requests or is identified as requiring reasonable adjustment to the training and
assessment process a detailed training and assessment plan including timetables, notes
egarding the required adjustments, and any related communications regarding the
adjustments must be maintained in the students file.
The RTO Manager must review and authorise any request for ‘reasonable adjustment’ to
ensure that any adjustments and resulting outcomes are not affecting the integrity of the
training and assessment process.

Location of and completion timeframes for assessment
The location of the assessment will depend upon the nature of the assessment. Direct
observation of student’s skills will be assessed in the practical commercial kitchens /
simulated restaurant at Academia, the timeframes for these assessments will be related to
the scheduled times of the practical classes. Other assessments such as; role plays, in class
activities, presentations and written tests will be conducting in the classroom. The
timeframes and due dates for these assessments, as well as any reports, projects or
esearch assignments, are documented in the stage outlines. Stage outlines are handed out
at the beginning of each term.
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SITXMGT002 Establish and conduct business relationships XXXXXXXXXXRTO No: 21595 | CRICOS Code: 02634E
SITXMGT002 Establish and conduct business relationships Assessment 2 - Presentation XXXXXXXXXXPage 3 of 4
©Copyright Academia International 2020 XXXXXXXXXXVersion 4 XXXXXXXXXXApproved by: B. Wade
Assessment 2 - Presentation
Your Task:
You are to research either a cu
ent business news story or a recent court case that highlights the
issues involved in Business Ethics and Business Relationships within the Hospitality industry.
You are to present this information to the rest of the group via a minimum ten-slide Power
Answered Same Day Aug 13, 2021 SITXMGT002 Training.Gov.Au

Solution

Moumita answered on Aug 16 2021
117 Votes
THE CASE OF THE MOROCCAN GUEST: that highlights the issues involved in Business Ethics and Business Relationships within the Hospitality industry
Outline of the case
Date of the case - November 2010
Parties involved- Hotel Panam Classic and Mr Saudi Morocco
Case Synopsis
The case is a classic example of
each of guest privacy. The case presents information related to the vulnerability of guest and guest service after building a healthy and friendly relation with the company.
In this case information about a guest renewed in the society and also a frequent visitor to the hotel had his personal information passed on to his wife without his knowledge.
The case serves as a reinforcement of the hotel privacy law and the duty of care in this particular case
‹#›
Issues of the case 
In November 2010, a group of companies hosted one of the largest technology conferences in the eastern region of the Panama Bay.
This includes the company Sudan industries headed by Mr Sudan morocco. Mr Morocco was a regular and frequent visitor for the Panam Classic Resort.
Thus despite heavy traffic in the area for the event, he had a presidential suite booked for him at the resort.
Mr Morocco reached the hotel a day earlier than the event to avoid the traffic and the long queues at the front desk for check-in
. As the conference was to be held over a week and Mr Morocco was one of the most important persons at the event had his schedule packed. He thus asked the resort with extra supplies in their room to last the whole stay.
‹#›
Issues of the case 
Mr Mo
occo was also accompanied by a female figure, a business icon in the area when he a
ived at the hotel.
His wife, also known as Lady Morocco, did not accompany him on the trip.
Mr, Morocco also did not inform his wife about the hotel he was staying in and the only way to contact him was through his cellphone.
After three days Lady Morocco was eager to talk to her husband and was unable to contact him. She then made several calls and ultimately found out that Mr Morocco is staying at the Panam resort.
The receptionist was a new and young attendant to the work, gave information about Mr Morocco’s stay and also connected the call to his suite where his female friend picked up the phone. This caused a serious misunderstanding between the two parties.
‹#›
Reason for being unethical 
Ethics is one of the key factors in the hospitality industry and is also one of the crucial factors to look after.
It synthesis guest loyalty and even help the business lower the costs of business translation and help in creating trust among the guest.
The privacy of the guest is of paramount importance for the hotels.
The hospitality industry is one of the major industries...
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