SUPPLY CHAIN MANAGEMENT
WEEK 2 – CHAPTERS’ SHORT ANSWERS
INSTRUCTIONS
1. Read Chapters 4, 6, & 8 (For your reference & refer to the questions for associated pages if need be)
2. Answer Questions: CH 4-8
3. Open format– 300 words total / 100 words per chapter’s short answe
4. American English & primarily utilize American companies
usinesses, etc.
TEXTBOOK
These questions are in reference to the textbook:
PDF will be provided separately:
F. Robert Jacobs - Operations and Supply Chain Management_ The Core-McGraw-Hill Higher Education XXXXXXXXXXpdf
QUESTIONS
CH4: Textbook PDF pages XXXXXXXXXXWords)
Matching supply with demand is a difficult problem supply chain managers face.
What was something that you couldn't buy during the pandemic (besides toilet paper) because the company couldn't match supply to demand? What, in your opinion, might be learned from this experience?
CH6: Textbook PDF pages XXXXXXXXXXWords)
Choose a company, and...
1. Indicate what type of process you think it is using (of the 5 types in the product-process matrix), and
2. State whether you believe the cu
ent process is a good fit between the company's product variety and product volume.
CH8: Textbook PDF pages XXXXXXXXXXWords)
Sales and Operations Planning (S&OP) is an integrating process that ties the sales/service functions with the operations/supply management functions.
Please
iefly discuss the differences in long-term vs. short-term planning activities.
jac38881_fm_i-xxiv_1.indd i 10/13/18 04:49 PM
Operations and Supply
Chain Management: The Core
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The McGraw-Hill/Irwin Series in Operations and Decision Sciences
SUPPLY CHAIN
MANAGEMENT
Benton
Purchasing and Supply Chain Management
Third Edition
Bowersox, Closs, Cooper, and Bowersox
Supply Chain Logistics Management
Fifth Edition
Burt, Petcavage, and Pinkerton
Supply Management
Eighth Edition
Johnson
Purchasing and Supply Management
Sixteenth Edition
Simchi-Levi, Kaminsky, and Simchi-Levi
Designing and Managing the Supply Chain:
Concepts, Strategies, Case Studies
Third Edition
Stock and Manrodt
Fundamentals of Supply Chain Management
PROJECT MANAGEMENT
Brown and Hye
Managing Projects: A Team-Based
Approach
Larson and Gray
Project Management: The Managerial
Process
Seventh Edition
SERVICE OPERATIONS
MANAGEMENT
Bordoloi, Fitzsimmons, and Fitzsimmons
Service Management: Operations, Strategy,
Information Technology
Ninth Edition
MANAGEMENT SCIENCE
Hillier and Hillie
Introduction to Management Science: A
Modeling and Case Studies Approach with
Spreadsheets
Sixth Edition
BUSINESS RESEARCH
METHODS
Schindle
Business Research Methods
Thirteenth Edition
BUSINESS FORECASTING
Keating and Wilson
Forecasting and Predictive Analytics
Seventh Edition
LINEAR STATISTICS AND
REGRESSION
Kutner, Nachtsheim, and Nete
Applied Linear Regression Models
Fourth Edition
BUSINESS SYSTEMS
DYNAMICS
Sterman
Business Dynamics: Systems Thinking and
Modeling for a Complex World
OPERATIONS MANAGEMENT
Cachon and Terwiesch
Operations Management
Second Edition
Cachon and Terwiesch
Matching Supply with Demand: An
Introduction to Operations Management
Fourth Edition
Jacobs and Chase
Operations and Supply Chain Management
Fifteenth Edition
Jacobs and Chase
Operations and Supply Chain Management:
The Core
Fifth Edition
Jacobs, Be
y, Whybark, and Vollmann
Manufacturing Planning & Control for
Supply Chain Management
Second Edition
Schroeder and Goldstein
Operations Management in the Supply
Chain: Decisions and Cases
Seventh Edition
Stevenson
Operations Management
Thirteenth Edition
Swink, Melnyk, and Hartley
Managing Operations Across the Supply
Chain
Fourth Edition
BUSINESS MATH
Slater and Wittry
Practical Business Math Procedures
Thirteenth Edition
Slater and Wittry
Math for Business and Finance: An
Alge
aic Approach
Second Edition
BUSINESS STATISTICS
Bowerman, O’Connell, Drougas,
Duckworth, and Froelich
Business Statistics in Practice
Ninth Edition
Doane and Seward
Applied Statistics in Business and
Economics
Sixth Edition
Doane and Seward
Essential Statistics in Business and
Economics
Third Edition
Lind, Marchal, and Wathen
Basic Statistics for Business and Economics
Ninth Edition
Lind, Marchal, and Wathen
Statistical Techniques in Business and
Economics
Seventeenth Edition
Jaggia and Kelly
Business Statistics: Communicating with
Numbers
Third Edition
Jaggia and Kelly
Essentials of Business Statistics:
Communicating with Numbers
Second Edition
McGuckian
Connect Master: Business Statistics
Final PDF to printe
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Operations and Supply
Chain Management: The Core
Fifth Edition
F. ROBERT JACOBS
Indiana University
RICHARD B. CHASE
University of Southern California
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OPERATIONS AND SUPPLY CHAIN MANAGEMENT: THE CORE, FIFTH EDITION
Published by McGraw-Hill Education, 2 Penn Plaza, New York, NY XXXXXXXXXXCopyright © 2020 by McGraw-Hill
Education. All rights reserved. Printed in the United States of America. Previous editions © 2017, 2013, and
2010. No part of this publication may be reproduced or distributed in any form or by any means, or stored in a
database or retrieval system, without the prior written consent of McGraw-Hill Education, including, but not
limited to, in any network or other electronic storage or transmission, or
oadcast for distance learning.
Some ancillaries, including electronic and print components, may not be available to customers outside the
United States.
This book is printed on acid-free paper.
XXXXXXXXXXLWI XXXXXXXXXX
ISBN XXXXXXXXXX
MHID XXXXXXXXXX
Portfolio Manager: Noelle Bathurst
Product Developer: Ryan McAndrews
Marketing Manager: Harper Christophe
Content Project Managers: Fran Simon/Jamie Koch
Buyer: Sandy Ludovissy
Design: Egzon Shaqiri
Content Licensing Specialists: Shawntel Schmitt
Cover Image: ©jimwiltschko/gettyimages
Compositor: SPi Global
All credits appearing on page or at the end of the book are considered to be an extension of the copyright page.
Li
ary of Congress Cataloging-in-Publication Data
Names: Jacobs, F. Robert, author. | Chase, Richard B., author.
Title: Operations and supply chain management. The core / F. Robert Jacobs,
Indiana University, Richard B. Chase, University of Southern California.
Description: Fifth edition. | New York, NY : McGraw-Hill Education, [2020]
Identifiers: LCCN XXXXXXXXXX | ISBN XXXXXXXXXXalk. paper)
Subjects: LCSH: Production management.
Classification: LCC TS155 .J XXXXXXXXXX | DDC 658.5—dc23
LC record available at https:
lccn.loc.gov/ XXXXXXXXXX
The Internet addresses listed in the text were accurate at the time of publication. The inclusion of a
website does not indicate an endorsement by the authors or McGraw-Hill Education, and McGraw-Hill
Education does not guarantee the accuracy of the information presented at these sites.
mheducation.com/highered
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To Cole, Connor,
and Grant—the next
generation.
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vi
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ABOUT THE AUTHORS
F. Robert Jacobs is Professor Emeritus of Operations and Decision
Technologies at Indiana University. He received a BS in industrial engineering
as well as computer and information science, an MBA, and a PhD in opera-
tions management all from The Ohio State University. He has also taught at the
University of Houston and The Ohio State University. He has published 7 books
and over 50 research articles on topics that include enterprise resource planning,
inventory control, the design of manufacturing facilities, cellular manufacturing,
and the scheduling of manufacturing operations. He is a Fellow of the Decision
Sciences Institute and past president and has received teaching honors such as
MBA Teaching Award, Students Award for Teaching Excellence in International
Business Issues, and Teaching Excellence in Operations Management.
Richard B. Chase is Justin B. Dart Professor Emeritus of Operations
Management at the Marshall School of Business, University of Southern
California. He received his PhD in operations management, as well as an
MBA and BS from UCLA. He has taught at the Harvard Business School, IMD
(Switzerland), and the University of Arizona. His research examines service
process design and service strategy. In 2006 he received a POMS Lifetime
Achievement Award for his research in service operations and in 2004 received
a Scholar of the Year Award by the Academy of Management. In 2009, he
was honored in the Production & Operations Management Journal for his
contributions to operations management. He is a Fellow of the Academy of
Management, Production Operations Management Society, and the Decision
Sciences Institute. He was also an examiner for the Malcolm Baldrige National
Quality Award. Dr. Chase has lectured/consulted recently on service and
excellence to such organizations as Cisco Systems, Four Seasons Resorts,
General Electric, and the Gartner Group.
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vii
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Just as lava flows from the core of the earth, operations and supply management is the
core of business. Materials must flow through supply processes to create cash output and
profits.
In Operations and Supply Management: The Core 2e, we take students to the center of
the business and focus on the core concepts and tools needed to ensure that these processes
un smoothly.
The goal of this book is to provide you with the essential information that every man-
ager needs to know about operations and supply chain–related activities in a firm. Things
have changed dramatically over the last few years. Organization structures are now much
flatter, and rather than being functionally organized, companies often are organized by
customer and product groups. Today’s manager cannot ignore how the real work of the
organization is done. This book is all about how to get the real work done effectively. It
makes little difference if you are officially in finance, marketing, accounting, or opera-
tions: The value-added work, the process of creating and delivering products, needs to
e completed in a manner that is both high quality and maximally efficient. Many of the
things you do, or will do, in your job are repetitive, even some of the most creative and
high-profile activities. You should think of this course as preparing you to be your most
productive and helping you help your organization be its most productive.
We can consider the importance of the material in this book on many levels, but let’s
focus on three. First, consider your role as a business unit manager with people working
under your supervision. Next, in the longer term, you probably have aspirations to become
a senior executive with responsibility for multiple businesses or products. Finally, you may
decide to specialize in operations and supply chain management as a long-term career.
In your role as a manager with people working under your supervision, one of your
major duties will be to organize the way work is done. There needs to be some struc-
ture to the work process, including how information is captured and analyzed, as well as
how decisions and changes and improvements are made. Without a logical or structured
approach, even a small group may be subject to e
ors, ineffiencies, and even chaos.
Designing efficient process flows is an important element of getting a group to work
together.