Bureaucracy grew because society needed to do things—build roads, educate students, collect taxes, fight battles, and dispense justice. A dichotomy of views exists about bureaucracies. First, they are needed to achieve government’s mission—service to the public. Second, they are distrusted and disliked by the public they serve because of impersonal rules and red tape. In your discussion, explain what can be done about the public hostility toward bureaucracy. How can these organizations become more effective and responsive to the public? How does the type of decision-making process influence effectiveness of bureaucratic organizations?
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