Assessment Task TEMPLATE_Student
Australasia International School
Onyx Developments Pty Ltd ABN XXXXXXXXXX
RTO Code: 6251 CRICOS Provider Number: 02747G
Level 4 127 Liverpool Street Sydney NSW 2000
Telephone: XXXXXXXXXX XXXXXXXXXX www.aischool.edu.au
ASSESSMENT TASK 2 of 2
Portfolio and Observation
Qualification Code
SHB50216
Qualification Name
Diploma of Salon Management
Unit Code
SHBXPSM002
Unit Name
Manage treatment services and sales delivery
Task Submission information
Student’s name
AIS numbe
Assessment is submitted
☐ Hardcopy ☐ Moodle ☐ Other:
Student Agreement
I understand the requirements of the assessment. ☐ Yes ☐ No
I agree to how I am being assessed. ☐ Yes ☐ No
I understand my right to appeal the decisions made in an assessment outcome. ☐ Yes ☐ No
I have read the “Academic misconduct Policy” available at www.aischool.edu.au. ☐ Yes ☐ No
Signature:
Date:
Plagiarism declaration
In signing below, I declare that this assessment submission is of my own work and that it was not completed by any other person. I understand that if I am found to be in
each of this, disciplinary action may be taken against me as outlined in the Student Assessment Policy which is available at www.aischool.edu.au.
Results Summary - Assessor to complete
This assessment submission attempt is: First Second AIP (Final)
The result of this Assessment is: Satisfactory Not Yet Satisfactory
· The student is to re-submit this assessment by: Date: /
This is the last and final Assessment for the Unit
Yes
Competency Result:
Competent XXXXXXXXXXNot Yet Competent
Due date:
Received Date:
Student Assessment Feedback
Assessor’s name:
Feedback:
Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student, and I have provided the appropriate feedback.
Signature:
Date:
/
Student’s feedback (optional)
Comments:
Declaration: I declare that I have been assessed in this unit, have been advised of my result and provided with feedback. I have been advised of and am aware of my appeal rights.
Signature:
Date:
/
Introduction
This assessment task is the two of two tasks you are required to complete as part of this unit.
Student must read the Assessment Policy available at www.aischool.edu.au:
Some important information about assessment completion are:
· Students must attempt all of the questions within an assessment, otherwise a Not Yet Satisfactory (NYS) will be given. Unanswered questions will cause the assessment to result as NYS.
· Assessments that are not received by their DUE dates or attempted will be resulted as Not Attempted (NA) and count as an attempt.
· Students can only submit their Third and make Final attempt during Re-Assessment Week in week 12 of the Term the unit was delivered.
· Students who have not attempted the assessments and as a result do not achieve a Competent (C) result for the unit delivered in a term are required to redo the unit.
· Students who are required to re-do a unit may have to extend the duration of their CoE at their own expense and that application themselves.
This assessment forms part of a suite of two assessments that you will complete in fulfilment of the requirements for the unit SHBXPSM002 Manage treatment services and sales delivery. You are required to complete all tasks satisfactorily to demonstrate overall competence in this unit.
Assessment Task
About this task
Assessment Task 1: Written questions
For this assessment task you are required to co
ectly answer a series of short answer questions.
Assessment Task 2: Portfolio
For this assessment task you will:
· Develop and document and overarching client service and complaint resolution policy
· Develop procedures for delivery of three specific and different treatments
· Take responsibility for managing all aspects of sales and service delivery over six, three-hour work periods and over that time collect and evaluate customer feedback from at least twelve clients and write a report outlining how sales and service delivery could be improved.
· Monitor the performance of two different personal services treatments and two associated products and write a report that outlined the following information for each product and service:
· calculate and determine a profitable selling price
· determine staff sales targets for a one-month period and produce documents which clearly present targets
· monitor staff sales data and performance and provide weekly feedback on progress towards target
· identify training options provided by the suppliers
· develop a staff incentive scheme to increase product and service sales
· identify systems, that minimise down-time, for cleaning and maintaining equipment associated with the two treatments.
· Resolve a customer complaint in a simulated situation.
Portfolio
As part of any unit of competency you study, you will be required to gain and demonstrate practical skills that underpin the performance of the job tasks you will complete when you enter the project management industry after your graduation. This task is designed to provide you with the opportunity to showcase the skills you have gained as you have studied the unit SHBXPSM002 Manage treatment services and sales delivery by providing documentary evidence of a selection of work tasks you have completed. This method of assessment has been selected because it is a simple and effective way of providing evidence of the skills you have gained and your ability to use those skills to undertake specific practical tasks.
Assessor Observation
As part of any unit of competency you study, you will be required to gain and demonstrate practical skills that underpin the performance of the job tasks you will complete when you enter the project management industry after your graduation. This task is designed to provide you with the opportunity to showcase the skills you have gained as you have studied the unit SHBXPSM002 Manage treatment services and sales delivery and your ability to use them in a real-life situation. This method of assessment has been selected because it is a simple and effective way of providing evidence of the skills you have gained and your ability to use those skills in a work situation.
You will demonstrate the skills and knowledge to:
· Develop and document and overarching client service and complaint resolution policy
· Develop procedures for delivery of three specific and different treatments
· Take responsibility for managing all aspects of sales and service delivery over six, three-hour work periods and over that time collect and evaluate customer feedback from at least twelve clients and write a report outlining how sales and service delivery could be improved.
· Monitor the performance of two different personal services treatments and two associated products and write a report that outlined the following information for each product and service:
· calculate and determine a profitable selling price
· determine staff sales targets for a one-month period and produce documents which clearly present targets
· monitor staff sales data and performance and provide weekly feedback on progress towards target
· identify training options provided by the suppliers
· develop a staff incentive scheme to increase product and service sales
· identify systems, that minimise down-time, for cleaning and maintaining equipment associated with the two treatments.
Assessment context
Student’s Own Time
This assessment will take place in the students’ own time once they have gained enough knowledge about the subject matter to undertake this assessment. They are permitted to reference their learning materials and undertake any additional research as they believe will benefit them. You will inform them of the due date for this assessment and you are to have them record it in the space provided in their assessment booklet.
OR
Class Time
This assessment will take place in a class session designated in the unit delivery schedule, located in the Training and Assessment Strategy. They are permitted to reference their learning materials and undertake any additional research as they believe will benefit them. You will inform them of the class date for this assessment and you are to have them record it in the space provided in their assessment booklet.
Assessment evidence (deliverables)
You must submit the following evidence:
· Completed self-assessment
· Completed personal development plan
· Evidence of participation in a networking activity
· Evidence of use of a digital scheduling technology.
This assessment task has been divided into three parts.
· Part A: Write a client service and complaint resolution policy.
· Part B: Develop procedures for treatments
· Part C: Written report (sales and service delivery)
· Part D: Written report (personal services treatments and products)
· Part E: Resolve customer concerns/complaints.
Assessment Task
Assessment Summary
This assessment task involves you undertaking a range of tasks related to the management of sales and service delivery at the AIS Beauty Salon. These tasks include:
· Writing a client service and complaints resolution policy.
· Developing three procedures for specific treatments offered at the salon
· Taking responsibility for managing all aspects of sales and service delivery over six, three-hour work periods and over that time collect and evaluate customer feedback from at least twelve clients and write a report outlining how sales and service delivery could be improved.
· Monitoring the performance of two different personal services treatments and two associated products and write a report that outlines the following information for each product and service:
· calculate and determine a profitable selling price
· determine staff sales targets for a one-month period and produce documents which clearly present targets
· monitor staff sales data and performance and provide weekly feedback on progress towards target
· identify training options provided by the suppliers
· develop a staff incentive scheme to increase product and service sales
· identify systems, that minimise down-time, for cleaning and maintaining equipment associated with the two treatments.
Part A: Write a Client Service and Complaint Resolution Policy.
For this part of the assessment task, you will need to write a client service and complaints resolution policy for the AIS Beauty Salon.
Before you can start this task, you will need to:
· Download the Policy Template from Moodle (also available in Appendix A).
Your Service Delivery and Client Complaint Policy will need to:
· Outline standards for service delivery that staff are expected to follow.
· Outline how complaints will be managed.
What to