Question 1:
In 100 words, explain the impact of fraudulent activities on consumer and agency.
Question2:
Apply your learning about ethics and explain (3) strategies you could undertake to respond to concerns about discrepancies between personal and/or agency practice ethical practices and those outlined in the standards for real estate ethical practice. (In 100 words)
Question 3
In 50 words Describe how the agency can clearly communicate to the consumer their rights and responsibilities, with regards to complaints resolution processes
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