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Instructions The exercise for week two will be an analysis and application of theory. Using the assigned reading, lesson, and the Internet, research different tools and processes used within the...

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The exercise for week two will be an analysis and application of theory. Using the assigned reading, lesson, and the Internet, research different tools and processes used within the framework of continuous improvement. Compare and contrast at least two processes in relation to how they contribute to and manage quality improvement. Provide a hospitality related scenario and determine which process would be best suited for the conditions of the scenario. For the analysis of the scenario, the writing should provide, but not limited to, the following: description of the problem, influential or relevant conditions, and anticipated results.

The scenario should be related to your field of interest, such as a restaurant scenario for food service concentration.

[Examples: Selection matrix, flowchart, Five Whys, Priority determination chart, Action plan, 5 Ss]

  • Written communication: Written communication is free of errors that detract from the overall message.

  • APA formatting: Resources and citations are formatted according to APA style and formatting.

Answered Same Day Oct 13, 2023


Ayan answered on Oct 13 2023
21 Votes
Table of contents
Introduction    3
Continuous Improvement Processes    3
Scenario    5
Description of the Problem    6
Influential or Relevant Conditions    6
Anticipated Results    7
Comparison and Application    8
Recommendation    9
Conclusion    10
References    12
    Success in the hospitality sector depends on quality, and strategies for continuous improvement are essential to obtaining and sustaining it (Wymant et al., 2021). This examination focuses on two of these procedures, the "Five Whys" and the "Action Plan," and how they contribute to quality enhancement in the context of a restaurant. By continually asking "why," the "Five Whys" technique helps identify the underlying causes of issues, and the "Action Plan" offers a methodical approach to problem-solving. In our hypothetical restaurant, delayed service is a concern, with high peak hours, personnel issues, poor kitchen operations, and unclear prioritizing all contributing to the issue. Better online evaluations, faster service, and more customer satisfaction are the expected outcomes. The "Five Whys" and a "Action Plan" can be used to effectively solve the problem. In order to provide a comprehensive approach to quality improvement, the "Five Whys" helps identify fundamental reasons and the "Action Plan" specifies the measures to fix them. With this combination, the restaurant may approach the issue methodically and effectively. In the fiercely competitive hotel sector, continuous improvement methods are vital tools for helping firms improve their quality, please clients, and ensure their long-term success.
Continuous Improvement Processes
    A key idea in business and quality management is continuous improvement, which aims to gradually enhance processes, goods, or services through time (dos Santos Garcia et al., 2019). It entails making a sustained, methodical effort to increase effectiveness, productivity, and quality. Continuous improvement is especially important in the hospitality sector, which includes food service and restaurants and places a premium on client happiness. There are two primary continuous improvement methods that may be used in the hospitality industry –
The "Five Whys" Method:
· The Toyota Production System is where the problem-solving method known as The Five Whys got its start. To find the source of an issue, it entails asking "why" repeatedly (often five times, although not always in that order). Teams can get to the root causes of a given difficulty utilizing this technique.
· The Five Whys aid in-depth problem analysis and root cause determination, addressing problems at their source rather than just treating symptoms. It encourages a culture of learning and constant development.
The "Action Plan":
· An action plan is an organized approach that outlines the precise procedures, accountability, deadlines, and resources needed to accomplish a certain objective or address an issue. It acts as an implementation road plan.
· Contribution to Quality Improvement: The action plan offers a methodical strategy for solving issues (Haaker et al., 2021). Accountability, clear communication, and a way to monitor progress are all guaranteed. It is especially helpful for turning recognized problems into tangible, doable actions.
In the hospitality industry, these processes can be applied as follows –
· The "Five Whys" Method is a good method to use in the beginning of a problem-solving process. The Five Whys can be used to delve deeply into a problem when one develops, such as delayed service in a restaurant. In this case, it can become clear that ineffective kitchen personnel at peak times are to blame for the delayed service. Each layer of the issue is investigated by constantly asking "why," which aids management in locating the underlying reasons. This approach is useful for thoroughly identifying problems.
· The "Action Plan": After the underlying causes have been located using techniques like the Five Whys, an action plan is necessary in order to take co
ective action. The action plan in our restaurant scenario may include specific actions like recruiting extra workers at busy times, developing a more effective kitchen workflow, and implementing a clear order prioritizing system. The action plan makes sure that these remedies are implemented in a methodical, responsible, and time-bound way, resulting in improvement.
    In conclusion, the hospitality business cannot function without continuous improvement procedures, which are most efficient when used in tandem. The Five Whys aid in problem diagnostics and locating fundamental causes, and the Action Plan makes sure that the problems are dealt with methodically and effectively. By combining the two strategies, hospitality businesses may raise the caliber of their offerings, increase client happiness, and keep a step ahead of the competition in a sector...

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