Tanaya answered on
Jun 13 2021
Running head: RESEARCH PROPOSAL
ICMS COVER PAGE
HOW HOTELS IN SYSDNEY RETAIN THEIR EMPLOYEES IN FOOD AND BEVERAGE DEPARTMENT?
Retaining employees within the organisation plays an important role in the growth and success of an organisation. Employees are considered to be one of the most important resources within an organisation. It has been observed that the retentivity within the food and beverage department within the Hotel industry has increased. In order to control the high turnover rate, the hotel management is adopting certain strategies that will help to increase the retention rate of the employees within the organisation. The cu
ent study is a research proposal developed based on the growth challenge in the hotel industry in employee retention. The research will include different methods, by which the research question can be answered so that the objectives of the research can be met. The various ethical consideration with strictly be followed by the researcher in the research process.
TABLE OF CONTENTS
1 Background of The Research 5
1.1 Problem Statement 5
1.2 Research Objective 5
1.3 Research Questions 5
2 Literature Review 5
3 Research Design 7
3.1 Research philosophy 7
3.2 Research choices, approach and strategy 8
3.3 Type of the research 8
4 Data and Sampling 9
4.1 Population 9
4.2 Sample and sampling technique 9
4.3 Data collection tool 10
5 Analytic approach 10
6 Ethical considerations 11
7 Strength and Weaknesses of The Research 11
8 Validity and Reliability 12
9 Conclusion 13
10 References 14
11 Appendix 16
Background of The Research
The retentions of employees in the food and beverage department in Sydney Hotels has become a challenge in the cu
ent years. It is crucial to identify the policies and practices within the organisation, which will assist in increasing the retentivity of the employees in Sydney Hotels.
· To understand the different facilities that need to be provided to the employees in the Sydney hotel industry to increase retentivity
· To identify the different techniques within the hotel industry that helps in employee retention
· To identify the changes in the workplace to improve the employee retentivity
· To explore the possible reason to increase employee turn ove
· What are the different facilities provided by the Sydney hotels to their employees helping in retentivity of employees?
· What are the various techniques that the hotel industry employs in retaining the employees within the food department?
· What are the changes that need to be made within the workplace to improve retentivity?
· What are the possible reasons for employee turnover?
As expressed by Kong (2018), in order to retain employees within the hotel industry, it is important to adopt certain policies and practices by the hotel management. As observed by Goh & Kong (2018), it is crucial for the hotel industry to provide opportunities and adopt practices that will motivate the employees so that they can improve their productivity. As expressed by Healey (2017), the managers need to understand the challenges and issues that are faced by the employees within the organisation so that necessary actions can be taken to retain the employees. As pointed out by Jaworski, Ravichandran, Karpinski and Singh (2018), there are various factors that contribute to the higher turnover rates of the employees.
This includes a lack of clarity in the job responsibilities, lack in the flexibility in the job roles and lack of efficient communication in the workplace. As observed by Chau et al. (2019), there were several employees in the hotel industry opined that the job role in the food and beverage department is challenging and involve several risks. As stated by the HR Institute in Australia (2016), the hotels in Sydney have initiated employee engagement programs so that they can retain employees in the hotel industry, especially in the food and beverage departments.
As reported by Yu, Gudergan and Chen (2018), the employees are mostly in search of better opportunities, and it is important for the management of the hotel industry take effective steps so that the employees are provided with an adequate opportunity within the organisation to grow. In addition, as expressed by Matt Lennon (2019), a growth-oriented work culture have a better opportunity in the retention of the employees; this will also include providing support and motivation for the employees.
For instance, in the case of certain hotel groups, as expressed by Goh & King (2019), a team-based structure is followed as a part of work culture. This allows the team members to collaborate with each other and improve their productivity. The retentivity results in providing quality services by the workforce. The retention of the employees with the increased motivation of the workers within the organisation can be explained by Herzberg's Motivation-Hygiene theory (Alshmemri, Shahwan-Akl & Maude, 2017). According to Herzberg, the satisfaction of the employees are a continuous process.
However, the more motivated are the workers more satisfied they were. According to the motivation-Hygiene theory, the factors that influence the motivation of the employees include responsibility, intrinsic interest in their work, achievements and advancement. On the other hand, in terms of a hygiene factor, which contributes to the retention of the employees includes supervision, organisational policies, working condition, administrative practices and salary of the employees. According to the reports of Business Insider (2019), the employees in any organisation area n asset. While in the case of hotel chains, the employees are the skilled resources that are essential in meeting the customer's demand and requirements.
As stated by Justin Hemmes (2019), the retention of the employees needs hotel management in adopting certain recognition and reward programs that will help the employees feel they are appreciated for their hard work. It will also motivate the employees to increase their productivity so that they can receive recognition. Training, as well as development programs, are also another effective method, by which the skill of the employees can be enhanced and thereby contribute to the retention of the employees.
In any research, it is crucial for the researcher to identify the co
ect research philosophy for the study. The philosophy will be the founding base of the study and will ensure that the researcher had been efficiently ca
ying out the research by providing the best results. In this study, the research had two option of research philosophies, the positivism and the interpretivism. However, positivism has been selected as the most practical research philosophy, which will be adopted in the project...