Chapter 2
1. Explain what is meant by workforce diversity, and what challenges it creates for
supervisors.
2. Describe the difference between continuous-improvement programs and work process
engineering.
3. What is meant by “socially responsible” in regard to profit-seeking corporations? Do a
google search and find an example of a well-known corporation that has recently engaged
in a socially responsible act. For example:
https:
www.reputationmanagement.com
log/corporate-social-responsibility-examples
4. In your opinion, what should be the ove
iding goal of a profit-seeking corporation? What
should be secondary goals, if any?
Explain your answer.
5. Case 2-B on Page 57 of your textbook.
Chapter 1
1.
Identify and
iefly explain four critical supervisory competencies.
2.
Identify and
iefly explain the four functions of the management process.
3. What specific tasks are common to all managers, regardless of their level in the
organization.
4. Explain the difference among supervisor, middle managers, and top
management.
5. Case Study 1.A on Page 25.