BSBSTR502 Facilitate continuous improvement (Additional Resources – Task 2 Project Portfolio...

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BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 1 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
BSBSTR502 Facilitate continuous
improvement
Additional Resources – Task 2
Case Study
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 2 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Contents
Section 1: Identifying the continuous improvement needs of your business 4
Section 2: Systems and processes research 5
Section 3: Continuous Improvement Policy 7
Section 4: Knowledge management systems 9
Section 5: Continuous improvement tools 10
Section 6: Continuous improvement presentation development 11
Section 7: Continuous improvement presentation 12
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 3 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Student name:
Assessor:
Date:
Business/work area this
assessment is based on:
Leadership role and team:
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 4 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 1: Identifying the continuous improvement needs of
your business
Record the outcomes of your customer meeting and identify the continuous improvement needs of your
usiness.
Preparing for the meeting
How did you prepare for the
customer meeting? What
information did you review? What
policies and procedures did you refer
to?
Outcomes of the customer meeting
Document the feedback that your
customer provided you with. What
did this tell you about the continuous
improvement needs of your
usiness?
Attach: Recording of customer discussion (if assessor did
not participate or directly observe)
☐
Program Management Policy and Procedures ☐
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 5 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 2: Systems and processes research
Write your research report below.
Benefits of continuous improvement
Describe the benefits of continuous improvement to the organisation, its employees and other
stakeholders.
Continuous improvement models
Building in continuous improvement
Describe strategies for incorporating continuous improvement into business systems and procedures
including performance management, organisational sustainability, health and safety and knowledge
management and to address issues within the company.
Continuous improvement tools
Decision-making processes for supporting continuous improvement
Strategies for encouraging staff to participate in continuous improvement decision-making.
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 6 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Strategies for ensuring that staff are informed about continuous improvement processes and
outcomes
Ways of collecting feedback to inform continuous improvement
Ongoing mentoring and coaching processes that can be used to ensure that staff are able to
implement and support continuous improvement processes.
Strategies for ensuring continuous improvement in sustainability.
A discussion of strategies for knowledge management and suitable strategies
Two strategies for improving insights and experiences from business activities
Attach:
Reference list ☐
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 7 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 3: Continuous Improvement Policy
Use this template to develop your Continuous Improvement Policy. Alternatively, if your organisation
has a standard template for policy development, work into that document.
Purpose
Scope
Continuous improvement principles
Continuous improvement model and implementation
Tools to support the continuous improvement process
List the tools which are relevant to the implementation and support of this procedure. Don’t forget
that you will develop two of these tools later in this assessment.
Knowledge management systems
List the knowledge management systems which are relevant to the implementation and support of
this procedure. Don’t forget that you will develop two of these systems later in this assessment.
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 8 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Strategies for encouraging staff to participate in continuous improvement decision-making
Processes for communicating the continuous improvement processes and outcomes
Responsibilities
Attach:
Relevant supporting policies and procedures ☐
mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 9 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 4: Knowledge management systems
Select two of the knowledge management systems that you outlined in your continuous improvement
strategy and develop them.
Describe the systems
Describe both systems. How did they
meet the organisation’s needs? How
will they contribute to continuous
improvement within the
organisation?
Attach copies of both systems (or
links to both systems) to this section
of your Portfolio.
Knowledge management system 1
Knowledge management system 2
Attach: Knowledge management system 1 ☐
Knowledge management system 2 ☐

mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 10 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 5: Continuous improvement tools
Select two of the continuous improvement tools that you outlined in your continuous improvement
strategy and develop them.
Describe the tools
Describe both tools. How did
they meet the organisation’s
needs? How will they
contribute to continuous
improvement within the
organisation?
Attach copies of both tools (or
links to both tools) to this
section of your Portfolio.
Continuous improvement tool 1
Continuous improvement tool 2
Attach: Continuous improvement tool 1 ☐
Continuous improvement tool 2 ☐

mailto: XXXXXXXXXX
http:
www.veritas.edu.au
BSBSTR502 Facilitate continuous improvement
(Additional Resources – Task 2 Project Portfolio Template)
Additional Resources – (Task 2 Project Portfolio Template) | BSBSTR502 Facilitate continuous improvement| Page 11 of 12
V 1.1: Jan 2021, Approved: CEO, Next Review: Mar 2022
Veritas Institute Australia
Suite 14, Level2/10-24, Moorabool St., Geelong – VIC – 3220.
: XXXXXXXXXX | : XXXXXXXXXX | : www.veritas.edu.au
RTO Code: 41406 | CRICOS Code: 03762M
Section 6: Continuous improvement presentation
development
Develop the script and PowerPoint for your information and feedback session.
Meeting the needs of your team
How does your presentation meet
the needs of your team?
How have you applied your
organisation’s policies and
procedures?
Attach a copy of your notes/script for
the presentation and your
PowerPoint to this section of the
Portfolio.
Gathering feedback
Describe the strategy that you will
use to gather, analyse and apply
feedback during the session.
Attach any forms, surveys and/or
questionnaires that you will use.
Attach: Presentation notes/script ☐
PowerPoint presentation ☐

bsbstr502-additional-resources-project-portfolio-template-task-2-hqbunoqb.pdf bsbstr502-case-study-task-2-gfwi4ywn.pdf

Banasree · Accepted Answer

Section 1: - Identifying the continuous improvement needs of your business:
How did you prepare for the customer meeting? What information did you review? What policies and procedures did you refer to?
The meeting was gone to by staff and all strategies and procedures were evaluated preceding the gathering. A few changed strategies were: Internal Communication Policy and Procedures, Documentation Policy and Procedures, Code Of Conduct, and Execution Management and Planning.
Outcomes of the customer meeting
Customers' complaints about the customer support team's inability to offer proper product guidance and the staff's occasional unfriendliness highlight the need for constant development, particularly in terms of employee service training.
Section 2: Systems and processes research
Benefits of continuous improvement
The advantages of continuous improvement for the association, its representatives and other closely involved individuals can be, for instance: Effectively drew in representatives and the reduction in worker's turnover on the grounds that continuous improvement permits laborers to work on the viability of their work cycles and they can work a lot more joyful, more cutthroat items and administrations on the grounds that continuous improvement supports the improvement of cycles and items, organizations continually looking for techniques to further develop their tasks will expand the worth of their labor and products bringing about additional complex and monetarily serious administrations and better client care in light of the fact that continuous improvement gives a structure to deciding client values by associating the organization's labor and products with the purchaser and lessening waste in the conveyance interaction by expecting client requests before they even know it.
Continuous improvement models
Two examples:
1. Six Sigma 
Contingent upon whether it will be utilized to upgrade a current business cycle or develop another one, Six Sigma relies upon diminishing mix-ups, disappointments, and interaction deviations to increment yield quality.
2. kaizen 
This model's goal is squander decrease through a continuous improvement system that requires all staff individuals, from the Chief to the bleeding edges, to track down opportunity to get better.
Building in continuous improvement
Describe strategies for incorporating continuous improvement into business systems and procedures including performance management, organisational sustainability, health and safety and knowledge management and to address issues within the company.
Give significance to continuous improvement in unobtrusive and plausible advances
Make a checking society for continuous improvement to confirm that the presentation accomplished is as wanted
Gather information and integrate it into the data cycle oftentimes
Convenient input can assist with executing procedures to recognize and address any blockages
Persuade the group to accomplish continuous advancement. Workers are at the very front of shoppers and merchandise, thus they are in an optimal situation to recognize regions where process improvements can be valuable
 Guarantee workers feel energized.
Continuous improvement tools
A3s: To convey 10,000-foot view improvements with vision and design.
Gemba walks: To keep leaders and cutting-edge workers in total agreement.
Kanban: To help the organization in imagining, making do, and advancing activities.
PCDA Cycle: To test speculations in a methodical way.
5 Whys: To advance decisive reasoning and successful critical thinking.
Value Stream Mapping: To help associations in zeroing in on planning processes around the requests of their clients.
Decision-making processes for supporting continuous improvement
Recognize and separate decisions, decide if the decision is significant, get educated, track down arrangements along with the group, kill impossible choices, make a monetary planning on the arrangements, plan activities and act, assess and screen.
Strategies for encouraging staff to participate in continuous improvement decision-making.
Directors ought to give explanation on a case by case basis and urge workers to partake.
Directors can give input to laborers in the meantime so they can comprehend what they get along nicely and where they can get to the next level.
Directors can recognize workers with extraordinary qualities and abilities that can give the association novel thoughts that are inventive or useful to the improvement of administrations and merchandise and proposition prizes so they can contribute showing that the organization thinks often about advancement.
Directors can engage workers to test their thoughts.

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