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HOS302A Assessment 1 Essay Page 1 of 4 ASSESSMENT BRIEF Subject Code and Title HOS302A: Resort and Spa Management Assessment Assessment 1, Essay Individual/Group Individual Length 2,000 words (+/-...

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HOS302A Assessment 1 Essay Page 1 of 4

ASSESSMENT BRIEF
Subject Code and Title HOS302A: Resort and Spa Management
Assessment Assessment 1, Essay
Individual/Group Individual
Length 2,000 words (+/- 10%)
Learning Outcomes Subject Learning Outcomes that are addressed in this
assessment:
SLO a) Examine the history and development of the resorts and spa
sector and its impact on the general economy of the host location.
SLO b) Appraise the internal and external influencers in the resort
planning process.
SLO c) Evaluate the paradigms of contemporary resort and spa
facility conceptualisation.
SLO d) Analyse customer expectations in relation to the nature of
the resort and spa experience.
Submission By 11:55pm AEST/AEDT Sunday of Module 3 (end of
week 6)
Weighting 40%
Total Marks 100 marks
Context
• This individual assessment has been prescribed to appraise your ability to academically research
and discuss the history, influencers, paradigms and customer expectations of the Resort and Spa
Industry
• You are expected to not only present the positives in each of these areas, but also to identify
concerns and criticism regarding them
• Successful completion of this assessment will help you to further understand the Resorts and
Spa sector and its effective management. It will also help you to maintain cu
ency in the
increasingly changing industry
Instructions
In order to complete this assessment, please follow these instructions:
Research the following four areas of the Resort and Spa Industry in any one country of your
choice (remembering that you will need to do scholarly research, so there should be
academic research in the databases on this sector within your chosen country):
 The history and development of the Resort and Spa Industry
 The major players and influencers within the Resort and Spa Industry
HOS302A Assessment 1 Essay Page 2 of 4

 The main, cu
ent paradigms within the Resort and Spa Industry and how they have
shifted over the last fifty years, and
 Cu
ent customer expectations within the Resort and Spa Industry

• Once you have conducted the appropriate scholarly and other source research, write an essay
with a section discussing each of the above four (4) areas.
• Present your findings in essay format (please see the academic writing guide for the Essay
Writing Style Guide that must be followed). It is recommended that you use the following
structure:
 An introductory paragraph that introduces the content that will be covered (200 words)
 A
ief history of the Resort and Spa Industry in your chosen country (400 words)
 The major players and influencers in the Resort and Spa Industry in your chosen country
(400 words)
 The main cu
ent paradigms within the Resort and Spa Industry in your chosen country
and how they have shifted over the last fifty years (400 words)
 Cu
ent customer expectations within the Resort and Spa Industry in your chosen
country (400 words)
 A concluding paragraph that summarises your main findings (200 words)
 Your reference list

Your submission will be assessed via the Turnitin submission point and feedback and a grade will be
provided within a maximum of two weeks of the submission deadline.


Submission Instructions
This assessment must be submitted in compliance with the following:
 You should make significant references to the subject material and substantial wider
eading. A minimum six (6) academic (scholarly books and peer-reviewed journal articles)
and four (4) other sources (newspaper articles, trade publications, websites, etc.) must be
used. These should be referenced in the APA style, both in-text and in a reference list.
References to ‘Wikipedia’ or similar unsubstantiated sources will not be accepted.
 The assignment is to include in-text citations and a reference list following the latest APA
eferencing style. The APA referencing guide can be located in the Academic Writing Guide
at: http:
li
ary.laureate.net.au/ld.php?content_id=1882254
 Any detection of plagiarism will lead to an immediate fail grade in the task, and possible
exclusion from the subject.
 Extensions cannot be granted by the lecturer after the submission date. In the event of
serious illness or unusual circumstances, a student may apply for Special Consideration in
accordance with the rules and regulations governing this application, but it is important that
such requests be made as soon as the circumstance is known.
 Submit this Individual Essay (with references) via the Assessment link in the main navigation
menu in HOS302A Resort & Spa Management page on the Student Portal. The Learning
Facilitator will provide feedback via Grade Centre in the Student Portal. Feedback can be
viewed in My Grades.
http:
li
ary.laureate.net.au/ld.php?content_id=1882254

HOS302A Assessment 1 Essay XXXXXXXXXXPage 3 of 4

Learning Ru
ic: HOS302A Resort & Spa Management Assessment 1, Individual Essay
Assessment Attributes
Fail (Unacceptable)
0-49%
Pass
(Functional)
50-64%
Credit
(Proficient)
65-74%
Distinction
(Advanced)
75 -84%
High Distinction
(Exceptional)
85-100%
(Grading Scheme) Fail grade will be awarded
if a student is unable to
demonstrate satisfactory
academic performance in
the subject or has failed to
complete required
assessment points in
accordance with the
subject’s required
assessment points.
Pass is awarded for work
showing a satisfactory
achievement of all learning
outcomes and an adequate
understanding of theory
and application of skills. A
consistent academic
eferencing system is used
and sources are
appropriately
acknowledged.
Credit is awarded for work
showing a more than
satisfactory achievement of
all learning outcomes and a
more than adequate
understanding of theory and
application of skills. A
consistent academic
eferencing system is used
and sources are appropriately
acknowledged.
Distinction is awarded for
work of superior quality in
achieving all learning
outcomes and a superior
integration and
understanding of theory
and application of skills.
Evidence of in-depth
esearch, reading, analysis
and evaluation is
demonstrated. A consistent
academic referencing
system is used and sources
are appropriately
acknowledged.
High Distinction is awarded
for work of outstanding
quality in achieving all
learning outcomes together
with outstanding
integration and
understanding of theory
and application of skills.
Evidence of in‐depth
esearch, reading, analysis,
original and creative
thought is demonstrated. A
consistent academic
eferencing system is used
and sources are
appropriately
acknowledged.
Knowledge and
Understanding
50%



Limited understanding of
equired concepts and
knowledge.

Key components of the
assignment are not
sufficiently addressed.







Adequate knowledge or
understanding of the field
or discipline. Resembles a
ecall or summary of key
ideas.

Often confuses assertion of
personal opinion with
information substantiated
y evidence from the
esearch/course materials.



Thorough knowledge or
understanding of the field or
discipline/s. Supports
personal opinion and
information substantiated by
evidence from the
esearch/course materials.

Demonstrates a capacity to
explain and apply relevant
concepts.



Highly developed
understanding of the field
or discipline/s.

Discriminates between
assertion of personal
opinion and information
substantiated by robust
evidence from the
esearch/course materials
and extended reading.

A sophisticated
understanding of the field
or discipline/s.

Systematically and critically
discriminates between
assertion of personal
opinion and information
substantiated by robust
evidence from the
esearch/course materials
and extended reading.

http:
www.tua.edu.au/media/50742/a240_grading-scheme.pdf

HOS302A Assessment 1 Essay XXXXXXXXXXPage 4 of 4



Well demonstrated capacity
to explain and apply
elevant concepts.

Mastery of concepts and
application to new
situations/further
learning.
Content and
Purpose
20%

Does not meet minimum
standard.

Lacks a clear focus with
large sections of
unnecessary or i
elevant
information included.

Content is disjointed and
does not align to
distribution in the Tourism
and Hospitality industries.
Meets minimum standard.

Adequately defined focus
and content with alignment
to the Tourism and
Hospitality industries.



Progressing beyond minimum
standard.

Broad focus with most
content clearly aligned to the
Tourism and Hospitality
industries. Mostly relevant
academic sources used.



Significantly exceeds
minimum standard. Clear
focus with minimal
unnecessary or i
elevant
information included. All
content is clearly aligned to
the Tourism and Hospitality
industries.

All academic sources used
are relevant

Outstanding standard and
exhibits high levels of
application.

Consistently demonstrates
a systematic and critical
understanding of content
and purpose of the
assignment.

All academic sources used,
showing depth of content
and purpose.
Structure
10%
Discussion points do not
flow smoothly or logically,
no connection between
ideas. Paragraphs not well
used or lacking structure.
Minimal structure evident
however applicable points
loosely connected. Limited
use of paragraphs.
Good structure evident with
some applicable points
presented in a logical order.
Paragraph structure used
throughout.
Very good structure evident
with most applicable points
presented in a clear and
logical order. All paragraphs
are well organised.
Excellent structure evident
with all applicable points
presented in a clear and
logical order. Paragraphs
well defined and organised
to a very high quality.
Research &
Referencing
10%

Insufficient evidence of
esearch. Insufficient
academic sources used.
Sources of information
not referenced using the
APA style.
Limited evidence of
esearch. Minimal academic
sources uses. Many e
ors
in APA referencing style.

Good evidence of research
and academic sources used
Answered Same Day Jul 13, 2020 HOS302A

Solution

Kuldeep answered on Jul 14 2020
154 Votes
Running head: Resort and Spa Management
Resort and Spa Management
Resort and Spa Management
Student Name
University Name
Unit Name
Introduction
Managers at resorts, hotels, motels or spas (or hotel managers) are responsible for guiding the daily work of their individual agencies. Specific tasks may include setting a house price, resolving customer’s complaints, managing facility income, and training employees. Hotel managers are responsible for advertising and marketing to
ing business to their resorts and spas. Resort management is part of the hotel and accommodation industry. There are often different types of managers in hotels or resorts, including managers who supervise food and beverage, maintenance and activity departments (Bennett, King & Milner, 2004). In a large resort, the general manager may be responsible for all business while supervising other various managers, such as the front office. Resort and spa management usually involves long hour work, including nights, weekends as well as holidays. Services and customers who are looking for a perfect vacation experience might become exhausted and, like most administration positions, the huge pressure to completely meet strategic and financial goals. The study included the history and development of the resort and spa sector and its impact on the overall economy of the host site. Assess internal and external influencers in the resort planning process. The study also includes conceptualized examples of contemporary resorts and spas and customer expectations related to the nature of the resort and spa experience.
Resort and Spa Management
Brief history of the Resort and Spa Industry: The history of a resort or spa is returned to Australia in the middle of the 18th century. At that time, tourists usually went to the beach resort to enjoy and spa industry was contributed to the treatment of the disease is spas with natural treatments. However, the time has changed and this trend has shifted in Australia. The strong growth in international a
ivals, especially in Australia, has driven the hotel and resort industry's revenue growth over the last 10 years. The increase in the domestic business travel was a major source of revenue for large hotels, which further assisted the industry during this period (Suchada, Watanapa, Charoenkitkarn & Chirapornchai, 2018). In particular, competition from serviced apartments limits industry revenue growth. In the five years from 2017 to 18, industry revenue is expected to grow to an annual average of 1.9% to $8.1 billion. Since the colonial era, for the Australians, the resort and spa industry ideas are more natural than those who live in the home for a long time. The location of spa and resort locations is primarily related to popular tourist destinations and major business locations. As a result, most industrial companies are located in NSW, Queensland, and Victoria on the eastern coast of Australia (Cairncross & Kelly, 2008). NSW has the largest share of institutions due to the importance of Sydney as a business center and an international tourism center, as well as popular tourist attractions such as the Sydney Opera House. Queensland and Victoria are also major gateways to international travel. Queensland is a popular tourist destination, with the Gold Coast, and the Great Ba
ier Reef attracting a large number of tourists. Revenues in the health and wellness spa industry have increased over the past five years. Demand for industry services has increased due to increasing attention to health and appearance. The spa has been welcomed by a wider customer base, including men, business users, couples, and families. In the five years to 2017-18, industry revenue is expected to grow by 3.3% year-on-year to $438.2 million. This includes a rebound in consumer confidence driving a 3.5% increase in expected revenue for 2017-18. Although the Australian Health Index has a strong impact on the overall health and health of the Australian population, they do notice a dramatic decline in overall mental health. The report shows shocking depression, anxiety, and pessimistic views. The analysis also shows that these cases of the female population are much higher. Health and wellness are clearly at the forefront of the Australian population, which is an ideal opportunity for the Australian health industry. Services such as spa treatments can help alleviate chronic pain or pain that causes depression or all - natural beauty services suddenly appear, and the high-interest rates shown in the Australian Health Index can be easily resolved (Cohen & Bodeker, 2011).
Major players and influencers in the Resort and Spa Industry: Internal influences are the controllable effects of the hot springs and resort industry, including services, location, management, business culture and resource management.
Services offer influences: These influence most of the internal operations and structure of the resorts and spas. Depending on type services resorts and spas provide will depend on an internal structure. If services provided require specific equipment, these requirements must be met so that the spa and resort industry can continue to provide services. The spa and...
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