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HAT203_T2_2020_Assessment_01 Assessment Information COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969 This material has been reproduced and communicated to you by or on behalf of Kaplan Business...

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HAT203_T2_2020_Assessment_01
Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN XXXXXXXXXXis a
egistered higher education provider CRICOS Provider Code 02426B.









Assessment 1 Information

Subject Code: HAT203
Subject Name: Hospitality and Tourism Management
Assessment Title: Problem-solving Matrix
Assessment Type:
Length:
Individual Written Analysis
2 pages (no more)
Weighting: 30%
Total Marks:
Submission:
100
Online
Due Date: Week 6

Your task
Individually, you are required to create a problem-solving matrix that interprets and investigates the
inte
elationship of the human resource, financial, and product and markets contexts.

Assessment Description
The purpose of this individual assessment is to develop students skills in analysing the structure and
functions of hospitality and tourism management. This will enable students to understand the different
types of business management issues that can arise in the hospitality and tourism operational contexts.

Assessment Instructions
Your first task in this assessment is to read the following hypothetical problems:
Problem 1: An external booking platform indicates inco
ect room rates and included amenities
for your hotel during the busiest period of the year.
Problem 2: Over the past few months, the front office department in your hotel experienced high
staff turnover rates, and your hotel is about to host the biggest conference of the year.
Problem 3: The recent quarterly statement of the housekeeping department indicates a rapid
increase in the use of linen despite having low occupancy levels.
Your next task is to identify the central issue in each of the problems by allocating a tick and a
ief
explanation in the relevant quadrant of the problem-solving matrix. You are then required to consider
how each of the problems inte
elates with other hospitality and tourism contexts by listing the potential
implications of the identified issue in the remaining of quadrants. Your final task is to propose an
appropriate framework or concept that we’ve covered in weeks 2 to 5 to address the identified issue in
each of the contexts. In creating the problem-solving matrix, you are to use the following format:

Problem Solving Matrix Problem 1 Problem 2 Problem 3
The human resource context
The financial context
The product and markets context
.
Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN XXXXXXXXXXis a
egistered higher education provider CRICOS Provider Code 02426B.
Assessment Submission
This file must be submitted as a ‘Word’ document to avoid any technical issues that may occur from
inco
ect file format upload. Uploaded files with a virus will not be considered as a legitimate
submission. Moodle will notify you if there is an issue with the submitted file. In this case, you must
contact your workshop facilitator via email and provide a
ief description of the issue and a screenshot
of the Moodle e
or message.

You are also encouraged to submit your work well in advance of the deadline to avoid any possible
delay with any other technical difficulties that may occur.

Late assignment submission penalties
Penalties will be imposed on late assignment submissions in accordance with the table below unless
approval in advance has been granted.
Number of
days
Penalty
1* - 9 days 5% per day for each calendar day late deducted from the total marks
available
XXXXXXXXXXdays 50% deducted from the total marks available.

After 14 days Assignments that are submitted more than 14 calendar days after the
due date will not be accepted, and the student will receive a mark of zero
for the assignment(s).
Note Notwithstanding the above penalty rules, assignments will also be given
a mark of zero if they are submitted after assignments have been
eturned to students
*Assignments submitted at any stage within the first 24 hours after the deadline will be considered to
e one day late and therefore subject to the associated penalty

For more information, please read the full Policy via https:
www.kbs.edu.au/about-us/school-policies


https:
www.kbs.edu.au/about-us/school-policies
Assessment Information
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material
in this communication may be subject to copyright under the Act. Any further reproduction or communication of this material by you may be the subject of copyright protection
under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN XXXXXXXXXXis a
egistered higher education provider CRICOS Provider Code 02426B.

Important Study Information


Academic Integrity Policy

KBS values academic integrity. All students must understand the meaning and consequences of
cheating, plagiarism and other academic offences under the Academic Integrity and Conduct Policy.

What is academic integrity and misconduct?
What are the penalties for academic misconduct?
What are the late penalties?
How can I appeal my grade?

Click here for answers to these questions:
http:
www.kbs.edu.au/cu
ent-students/student-policies/.


Word Limits for Written Assessments

Submissions that exceed the word limit by more than 10% will cease to be marked from the point at
which that limit is exceeded.


Study Assistance

Students may seek study assistance from their local Academic Learning Advisor or refer to the
esources on the MyKBS Academic Success Centre page. Click here for this information.

http:
www.kbs.edu.au/cu
ent-students/student-policies
https:
elearning.kbs.edu.au/course/view.php?id=1481
COMMONWEALTH OF AUSTRALIA Copyright Regulations 1969
This material has been reproduced and communicated to you by or on behalf of Kaplan Business School pursuant to Part VB of the Copyright Act 1968 (‘Act’). The material in this communication may be subject to copyright under the Act. Any further
eproduction or communication of this material by you may be the subject of copyright protection under the Act. Kaplan Business School is a part of Kaplan Inc., a leading global provider of educational services. Kaplan Business School Pty Ltd ABN 86
XXXXXXXXXXis a registered higher education provider CRICOS Provider Code 02426B.
HAT203 Assessment 1 Marking Ru
ic – Problem-solving Matrix 30%

Marking
Criteria (__/100)
F (Fail)
0-49%
P (Pass)
50-64%
C (Credit)
65-74%
D (Distinction)
75-84%
HD (High Distinction)
85-100%
Identification of
Issues

__/25 marks
You have inco
ectly
identified issues in all or most
of the problems, and your
explanation is vague and/or
i
elevant.
You have co
ectly identified
issues in most of the problems
y providing a basic
explanation.
You have co
ectly identified
issues in most of the problems
y providing a clear
explanation.
You have co
ectly identified
issues in each of the
problems by providing a clear
explanation.
You have co
ectly identified
issues in each of the problems by
providing a comprehensive
explanation.
Potential
Implications

__/25 marks
You have provided an
incomplete or no list of
potential implications in most
or none of the quadrants.
In considering the
inte
elationship of the issues
with other contexts, you have
provided an incomplete list of
potential implications in all or
most of the quadrants.
In considering the
inte
elationship of the issues
with other contexts, you have
provided a list of potential
implications in all of the
quadrants.
In considering the
inte
elationship of the issues
with other contexts, you have
provided a detailed list of
potential implications in all of
the quadrants.
In considering the inte
elationship
of the issues with other contexts,
you have provided a
comprehensive list of potential
implications in all of the quadrants.
Theories/Concepts

30 marks
You identified unsuitable
theories/concepts from weeks
2 to 5 in all of the quadrants.
You identified somewhat
suitable theories/concepts
from weeks 2 to 5 in all of the
quadrants.
You identified mostly suitable
theories/concepts from weeks 2
to 5 in all of the quadrants.
You identified suitable
theories/concepts from weeks
2 to 5 in all of the quadrants.
You identified all of the suitable
theories/concepts from weeks 2 to
5 in all of the quadrants.

Gramma
Spelling

__/10 marks

Spelling and/or grammar is
consistently inco
ect. It
impacts on the flow and
eadability of your analysis.
Though there are some e
ors
in grammar and spelling, these
do not detract from the
eadability and flow of your
analysis.
Mostly co
ect grammar and
spelling but any e
ors do not
impact on the readability and
flow of your analysis.
E
ors in grammar and
spelling are rare, which
enhances the readability and
flow of your analysis.
Perfect grammar and spelling
throughout, which enhances the
eadability and flow of your
analysis.
Problem-solving
matrix format

__/10 marks
The format chosen for your
matrix lacks thought and
consideration for the intended
audience
Answered Same Day Aug 13, 2021

Solution

Nishtha answered on Aug 17 2021
155 Votes
HAT203— HOSPITALITY AND TOURISM MANAGEMENT
5
PROBLEM SOLVING MATRIX
    Problem Solving Matrix
    Problem 1
    Problem 2
    Problem 3
    The human resource context
    Booking platform is important for the hotels. In order to deal with inco
ect external booking platform issue, the hotel can hire for the digital channel manager. It would help hotel to manage digital booking efficiently. As stated by Dillman, Smyth and Christian (2014), the digital manager would not only help in managing booking but also responsible for the content showing online. The manager would take care of the fake external booking platforms, showing inco
ect information.
    The organisation is facing high turnover rate of the front line department. There can be various reasons behind high turnover rate among employees. The human resources play important part in this issue, as they are responsible for the retention of the employee. As mentioned by Setiawan et al. (2020), some of the reasons are competitive pay and benefits from competitor, employees getting less encouragement, hired incompatible employee. In addition to it, employee of front line specifically facing some issue, because of which they have high turnover rate. In order to deal with high turnover rate, organisation advised to give financial incentives to retain employee for long time.
    The use of linen is crucial part in hotel industry. The problem described that use of linen is increasing but there is less occupancy rate in the hotel. It means that staff or guests are misusing linen. There is a need to analyse the entire process flow of the linen system. The human resource can delegate this job to room manager by providing him or her proper training on how to implement proper linen process system in the hotel. What should be provides in rooms and maintaining proper numbers related to linen.
    The financial context
    Hiring digital manager for the hotel involve many...
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