Complete the "Stakeholder Analysis" spreadsheet and submit it to the instructor along with a...

Question

Complete the "Stakeholder Analysis" spreadsheet and submit it to the instructor along with a 500-word summary of your findings. In the summary, discuss the following:

Summarize stakeholder attitudes about the identified problem and support your summary with specific data from your collection tool.
Summarize stakeholder attitudes or experiences related to previously implemented problem solutions and support your summary with specific data from your collection tool.
Summarize stakeholder ideas for potential solutions and support your summary with specific data from your collection tool.
Who are the stakeholders you will seek to act as sponsors to support you in the implementation of a problem solution? Provide specific reasons why these stakeholders are key to implementing a solution.
Who are the stakeholders that will likely be directly affected by solving the problem? Provide specific ways these stakeholders could be directly affected by solving the problem.
Who are the stakeholders who could pose potential roadblocks to solving the problem? Provide specific reasons why these stakeholders could pose potential roadblocks and what those roadblocks could be.

This summary will be used as part of the Business Proposal Presentation in Topic 7, and within the Final Business Proposal in Topic 8. Evidence of revision from instructor feedback will be assessed on the final business proposal.

bus-470-rs-stakeholderanalysis-rclnpydv.xlsx bus-470-rs-stakeholder-brainstorming-ipzy0gta.docx

Shubham · Accepted Answer

Question 1
The stakeholders including the call center representatives, customers, and the company management, all have a negative attitude towards the identified problem. The call center representatives are likely to feel stressed and frustrated due to the lack of training and inadequate online tools, which may impact their job performance and motivation levels (Adib et al. 2021). The customers are dissatisfied with the quality of service, resulting in a decrease in customer retention and revenue loss for the company. 
Question 2
It is likely that stakeholders may have experienced similar problems in the past, which may have been addressed with temporary or ineffective solutions. The call center representatives may have undergone training programs that were insufficient or did not cover all the necessary skills. The customers may have received compensation or apologies for poor service but did not experience a significant improvement in the overall quality of service (Lehtinen, Aaltonen & Rajala, 2019). The company management may have implemented temporary measures to address the problem, such as hiring additional staff, but did not address the root cause of the issue.

Complete the "Stakeholder Analysis" spreadsheet and submit it to the instructor along with a 500-word summary of your findings. In the summary, discuss the following:Summarize stakeholder attitudes...

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