BSB50820 Diploma of Project Management
BSBSTR502 Facilitate Continuous Improvement Assessment
Candidate’s Name
Assessor’s Name
Date
Submission Details
These assessment Tasks are to be submitted online by the due date specified by your Trainer & Assessor for this unit of competency. Your Trainer & Assessor must approve any variations to this a
angement in writing.
Submit a file with the required evidence attached as per:
· Specifications below
· Acknowledgement of original work, free from plagiarism as per Assessment Plan
· Special needs (considerations if required see Access & Equity Policy)
· Naming document files when submitting assessments (check Assessment Plan)
· Identifying the Unit, Assessment Number, student name, student number, date and page number (preferably) in the Foote
· Assessor’s additional and particular instruction/s.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on Moodle may not be graded.
Assessment Overview
These assessment tasks will assess your skills and knowledge required to lead and manage continuous improvement systems and processes
The Assessment is divided into four (4) Assessment Tasks. You are required to answer all questions within each Assessment Task and be assessed as “Satisfactory” in each to gain competency in BSBSTR502 Facilitate Continuous Improvement.
Element
Performance Criteria
1. Establish systems and processes
1.1. Identify cu
ent systems and processes that facilitate continuous improvement
a)
1.2. Identify and define improvement needs and opportunities for the organisation
b)
1.3. Develop decision-making processes to assist continuous improvement and communicate to relevant stakeholders
c)
1.4. Develop strategies for continuous improvement and encourage team members to participate in decision-making processes
d)
1.5 Develop knowledge management systems to capture team progress, insights and experiences from business activities
e)
1.6 Develop new systems and processes that facilitate continuous improvement according to improvement needs and opportunities
f)
1.7 Establish processes that confirm team members are informed about continuous improvement outcomes
2. Monitor and adjust performance strategies
2.1 Confirm relevant systems and processes meet organisation sustainability requirements
g)
2.2 Confirm team progress, insights and experiences are captured and accessible using knowledge management systems
h)
2.3 Coach individuals and teams to implement and support continuous improvement systems and processes
i)
2.4 Identify and evaluate ways in which planning and operations could be improved
j)
2.5 Make recommendations and communicate strategies to relevant stakeholders
3. Manage opportunities for further improvement
3.1. Evaluate outcomes and identify opportunities for improvement
k)
3.2. Seek feedback from relevant stakeholders on systems and processes
l)
3.3. Identify other areas for improvement and document feedback for future planning
Performance Evidence
· Lead and manage continuous improvement systems and processes for at least one organisation or work area
· Address organisational sustainability requirements
· Incorporate mentoring, coaching and other support to enable individuals to participate in continuous improvement processes
· Capture progress, insights and experiences using established knowledge management systems
· Encourage participation in decision making processes and ideas for continuous improvement
Knowledge Evidence
· Systems and processes facilitating continuous improvement
· Common decision-making processes
· Organisational policies and procedures relating to digital systems, decision-making processes and continuous improvement systems
· Business systems and requirements, including:
· Knowledge management
· Quality
· Sustainability
· Performance management
Foundation Skills
Reading
· Identifies and extracts required information from a range of complex texts
· Locates, interprets and analyses workplace documentation to gather information relating to continuous improvement
Writing
Develops complex texts related to continuous improvement processes according to organisational requirements
Ensures the vocabulary, grammatical structures and conventions are appropriate for the context and target audience
Oral Communication
Presents information to a range of audiences using appropriate structure and language
Listens and comprehends information from a variety of spoken exchanges with clients, co-workers and other stakeholders
Confirms understanding through questioning and active listening
Enterprise and Initiative
Monitors adherence to organisational policies, procedures and protocols and considers own role in terms of its contribution to
oader goals of the work environment
Identifies and uses appropriate conventions and protocols when communicating with colleagues and external stakeholders
Problem solving
· Uses analytical and lateral thinking to review cu
ent practices and develop ideas for improvement
Teamwork
· Collaborates with others to achieve joint outcomes, playing an active role in facilitating effective group interaction and influencing direction
Self-management
Takes responsibility for developing, implementing and monitoring systems and processes to achieve organisational outcomes
Technology
Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals
General Instructions
You are required to answer all questions within each Assessment Task and be assessed as “Satisfactory” in each to gain competency in BSBSTR502 Facilitate Continuous Improvement.
Submit the completed Assessment Tasks to your Trainer & Assessor through Moodle.
If you have any questions regarding this assessment, please contact your Trainer & Assessor.
Assessment resources
Refer to the following resources provided on Moodle to help you complete this assessment:
· Facilitate Continuous Improvement PowerPoint slides
· Facilitate Continuous Improvement Learner Guide
· PMBOK 5th edition, page 255
Assessment tasks overview
Assessment Task 1 ‒ Knowledge Questions
You are to demonstrate your understanding of key concepts relating to continuous improvement.
Assessment Task 2 ‒ Prepare and Deliver a presentation
For this task, you are required to plan and deliver a 10-minute presentation to a peer group of managers on proposed continuous improvement (CI) systems and processes.
Assessment Task 3 ‒ Prepare a summary report
In this task, you will summarise the contents of your Task 2 presentation into a written report.
Assessment Task 4 ‒ Portfolio of work
You are to develop a communications strategy and monitoring strategy for implementing your proposed continuous improvement initiatives. You are also to develop procedures for informing teams of the outcomes of continuous improvement activities and running continuous improvement sessions.
BSBSTR502 Assessment Tasks
Version: v22.0
Page 18 of 18
Developed by: ACBI
Approved by: DoS
Issued: January 2022
Review: May 2022
Assessment Task 1 – Knowledge Questions
Question 1:
Explain how the following systems and procedures can support effective continuous improvement:
a) Meetings
) Internal Audits
Answer in XXXXXXXXXXwords.
Question 2:
Explain how continuous improvement systems and processes relate to the following business systems:
a) Knowledge management
) Quality management
c) Performance management
d) Sustainability
Answer in XXXXXXXXXXwords.
Assessment Task 2 – Prepare and Deliver a Presentation
Task 2 scenario:
You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose an overall approach to continuous process improvement, including a general methodology such as Lean or Six Sigma.
The approach will be used across the business, including application to areas such as:
· Sustainability across the organisation
· Revenue per customer interaction
· Operational costs
· Customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares
· Delivery lead times for customers.
You will need to consider the appropriateness and applicability of different continuous improvement methodologies in order to find the best fit for Australian Hardware.
In your overall approach, you will need to develop several supporting strategies and procedures.
You intend to trial your proposed quality systems and processes at the Wollongong store.
You will need to gather feedback from the management team on your proposed continuous improvement approach. In accordance with organisational practice, you will need to prepare a summary report incorporating feedback and suggestions for amendments and refinements.
You are to plan and deliver a 10-minute presentation to a peer group of managers on proposed continuous improvement (CI) systems and processes.
Question 1:
You are to take the steps below to research and prepare the 10-minute presentation:
1. Review the case study scenario and the below link to the 'Australian Hardware' site:
http:
australianhardware.simulations.australiantrainingproducts.com.au/australianhardware.simulations.learn.com.au/index.html
2. Review Australian Hardware documentation, including strategic plans and operational plans. Note what the organisation does, how it does it, what its goals and objectives are, and who its stakeholders and customers are.
3. Review continuous improvement methodologies and tools and identify strategies for improving quality and performance in targeted areas. You will need to select and prepare for discussion in your presentation:
a. A continuous improvement methodology, such as TQM, Lean and Six Sigma to apply to the organisation
. Problem/opportunity identification and decision-making tools, such as value stream mapping, root cause analysis and
ainstorming.
c. Strategies for including and encouraging participation by the right individuals and teams
d. Strategies for building ownership and a work culture that is conducive to improving quality, reducing waste and high performance.
4. Analyse the impact of your proposed introduction of continuous improvement measures on the organisation as an integrated whole. In particular consider, for discussion in your presentation, the impact on:
a. Communications to various stakeholders
. Knowledge management and information flow, including information technology relevant to document storage and sharing
c. Sustainability and sustainability objectives
d. Performance management, including setting goals and KPIs, monitoring, training and coaching, and rewards and recognition
e. Legislative compliance
5. Create a PowerPoint presentation of 6-10 slides that summarises the information from steps 2-4 above. Save your PowerPoint document as “Continuous Improvement Presentation – Your Name”, replacing “Your Name” with your first and last names.
Ensure you upload this document as part of your assessment submission.
Question 2:
Now you have developed your PowerPoint, it’s time to present it to your audience. Set up a meeting with:
· Yourself, role playing being a continuous improvement consultant
· A peer group of managers, as role played by your Trainer & Assesso
NOTE: Your Trainer & Assessor will observe this meeting and complete the Observation Checklist in the “BSBSTR502 Marking Guide” provided on Moodle.
Use the meeting to present your PowerPoint slides developed as part of assessment Task 2, Question 1. Ensure your presentation provides an engaging overview of proposed continuous improvement (CI) systems and processes. Your presentation should take no more than 10 minutes.
After your meeting, record notes of what was discussed, including any feedback received.
Answer in 40-80 words.
Assessment Task 3 – Prepare a summary report
NOTE: This Task, including its case study, follows on from assessment Task 2.
Question 1:
Summarise the contents of your presentation from Task 2 in a one- to two-page written report, including recommended changes or additions. Ensure you:
· Use an appropriate style and tone for business reporting
· Use headings and sub-heading as appropriate
· Introduce Australian Hardware
· Provide a review continuous improvement methodologies and tools, and identify strategies for improving quality and performance in targeted areas
· Include an analysis of the impact of your proposed introduction of continuous improvement measures on the organisation as an integrated whole
Save your report as “Continuous Improvement Report – Your Name”, replacing “Your Name” with your first and last names.
Ensure you upload the report as part of your final assessment submission.
Answer in XXXXXXXXXXwords.
Assessment Task 4 – Portfolio of work
NOTE: This Task and its case study follows on from assessment Tasks 2 & 3.
Question 1:
Develop a communications strategy for implementing your proposed continuous improvement initiatives that includes:
· Two to three communications objectives
· At least two audiences, for example, senior management, work teams, or individual employees
· At least two methods of communication or media
Save your strategy as “Communications Strategy – Your Name”, replacing “Your Name” with your first and last names.
Ensure you upload the strategy as part of your final assessment submission.
Answer in XXXXXXXXXXwords.
Question 2:
Develop a
ief procedure for informing teams of the outcomes of continuous improvement activities.
Answer in XXXXXXXXXXwords.
Question 3:
Develop a monitoring strategy for an area of team performance identified in the case study. Ensure your strategy includes:
· Two or more targets, aligned with organisational goals
· Standards, compliant with relevant legislation, policies and procedures
· Key Performance Indicators (KPIs)
· Responsibilities for recording and reporting
· Timelines
· Technology and systems used for capture, storage and reporting of performance information.
Save your strategy as “Monitoring Strategy – Your Name”, replacing “Your Name” with your first and last names.
Ensure you upload the strategy part of your final assessment submission.
Answer in XXXXXXXXXXwords.
Question 4:
Develop a
ief procedure for managers and special continuous improvement teams to run continuous improvement sessions. Ensure the procedure:
· Outlines how to run a team session to capture opportunities for improvement and share required knowledge
· Includes at least one measure to ensure adherence to legislative requirements such as health and safety, privacy, or anti-discrimination
Answer in XXXXXXXXXXwords.
BSB50820 Diploma of Project Management
BSBSTR502 Facilitate Continuous Improvement Marking Guide
Marking Guide: Assessment Task 1 – Knowledge Questions
The following Marking Guide will be used by your Trainer & Assessor to assess whether you have completed the requirements for this Assessment Task. Your response and submissions will be assessed against the following criteria.
Note: The table below is for the use of your Trainer & Assessor. You, as the Candidate (refe
ed to in this document as “the Candidate”), are not required to complete the table. The Marking Guide is provided to you to ensure that you understand the assessment and marking criteria for each part of your assessment.
Candidate Name:
Unit of Competency:
BSBSTR502 Facilitate Continuous Improvement
Assessment Task 1 - Knowledge Questions
Assessment and marking criteria
Please place a tick ‘ ’ in appropriate column for each criteria for Satisfactory (S) or Not Satisfactory (NS) assessment.
Did the Candidate:
S
NS
Comments
Question 1:
Explain