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Complaint about unsettling experience Towed my vehicle to the garage on 5/17. 5/18 received a call from the mechanic that the fuel pump needs to be replaced, I authorized for the repairs to be done...

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Complaint about unsettling experience


Towed my vehicle to the garage on 5/17. 5/18 received a call from the mechanic that the fuel pump needs to be replaced, I authorized for the repairs to be done with oil, fuel, and air filter changed.5/19 received a call that the car was ready to be picked up.5/20 went to pick up the car, paid 980 dollars for the repairs, and car struggles to start, and did not respond to the gas pedal, and was not able to leave the parking lot with the vehicle. Drove the car back in the workshop, told the mechanic what the problem was, and asked if he could test drive the vehicle. The mechanic came back and said they needed to replace the fuel pump again? Did anybody test drive the vehicle before calling me to pick it up? Unhappy about the poor service.


Answered Same Day May 30, 2021

Solution

Taruna answered on May 31 2021
136 Votes
To,
The Garage Manger
XXX,
Subject- Refe
ing to the poor service experience.
Dear Manager,
With reference to the recent service done to my car by one of your mechanics, I am writing this letter to complain about the poor service experience that I have been through. On 17th May, I towed my vehicle to the garage as I was having issues with its starting and fuel pump needed fixing. The care was received by one of your mechanics at the garage. On 18th may, I received the call on behalf of one of your mechanics who stated that the fuel pump of the car needed fixing. I approved the service to be done along with some instructions that its air filter needed replacing with a new one as well as cleaning of oil and its replacing should also be done in order to avoid any further issues with its maintenance. My...
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