BSBCRT611 Apply critical thinking for complex problem solvingTask 1 – Knowledge QuestionsTask summary· This is an open book knowledge test, to be completed in your own time.· You need to answer all...

BSBCRT611 Apply critical thinking for complex problem solving

Task 1 – Knowledge Questions

Task summary

· This is an open book knowledge test, to be completed in your own time.

· You need to answer all the written questions correctly.

Required

· Access to textbooks/other learning materials.

· Access to a computer and Microsoft Office.

· Access to the internet.

Timing

· Your assessor will advise you of the due date of this assessment via the student portal.

Submit onto the student portal

· This completed workbook

Assessment criteria

· All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

· You will be provided feedback on your performance by the Assessor via the student portal. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

· If any parts of the task are not satisfactorily completed, the assessor will provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

· You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

· You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

Assessment Cover Sheet

Candidate name:

Candidate ID

Trainer’s Name:

Date Submitted:

Candidate declaration:

I declare that:

· I have read and understood all the information provided in relation to the assessment requirements to complete this unit, the instructions and the purpose and processes of undertaking this assessment task

· This assessment is my own work and where other’s works or ideas have been used, I have appropriately referenced or acknowledged them

· I understand that plagiarism is a serious offence that may lead to disciplinary action.

Candidate signature:

Question 1

Identify relevant legislation and legislative frameworks for the following workplace problems. Fill in the table:

Answer:

Question 2

What type of organisational policy would be applicable to deal with the following workplace scenario and why?

Scenario: Maria is a professional, hard-working receptionist. Customers and colleagues think highly of her. Her workplace has a “casual Friday” policy. In the last month, 2 customers have complained about Maria’s inappropriately revealing clothes when they were served by her. Both complaints were made on Fridays.

Answer:

Question 3

Describe 2 (two) critical thinking techniques and 2 (two) creative thinking techniques

Answer:

Question 4

What is 1 (one) advantage and 1 (one) risk involved in the development of solutions for identified workplace problems?

Answer:

Question 5

What barriers affect effective decision-making processes?

Answer:

Question 6

Describe sources of relevant information used to deal with an identified issue during the decision making process

Answer:

Question 7

What is a feedback register and why is it important to follow organisational requirements for development and presentation of feedback register?

Answer:

Question 8

What are the steps involved in the approval process to implement a workplace solution?

Answer:

Task 2 – Project

You are required to select an organisation in order to complete this assessment. An organisation can be a business, charity, association, not-for-profit enterprise or government body.

You may select your own organisation (for example, your own business or one you plan to start); an organisation you have access to, such as a business owned by a friend or family; or your current employer. Alternatively, you can create a hypothetical organisation for the purpose of this assessment.

Prior to commencing this assessment task, you must discuss your chosen organisation with your trainer.

Part A: Scope problem solving process

This task will require you to identify a complex issue for resolution within your job role. To achieve this, complete the following:

1. Describe your organisation’s and your job role within that organisation

2. Identify a complex issue within your job role

3. Describe what legislative frameworks and organisational policy / procedure are applicable to the issue you’ve identified

4. Describe objectives and risks involved in pursuing the problem you’ve identified.

5. After completing the above, create a PowerPoint slideshow that you would use to present the information in points 2-4 to relevant stakeholders.

Part B: Lead solution development process

This task will require you to lead a solution development process. For this, you will need to:

1. Identify the relevant stakeholders in your organisation.

2. Facilitate an ideation session with the stakeholders to develop solutions to the problem identified in Part A. Use one of the following approaches during the session: Brainstorming, Brainwriting, Mindmapping, Provocation, Worst Possible Idea.
You will be required to submit a recording of this session.

3. Evaluate the formulated solutions using critical thinking techniques. Describe what technique you used (e.g. Six Thinking Hats) and how it helped you evaluate the solutions.

4. Apply a decision-making process to select the most viable solution. Follow these seven steps:

5. After completing the above, create the PowerPoint slideshow that you would use to present your proposed solution to relevant stakeholders.

Part C: Refine solution implementation

This task will require you to seek feedback in order to revise and refine your proposal before seeking approval for implementing the selected solution. To achieve this complete the following:

1. Contact relevant stakeholders to seek feedback on your proposed solution. Fill in the table below:

2. After completing the above, create the PowerPoint slideshow that you would use to present your revised proposed solution to relevant stakeholders in order to seek approval.

3. Simulate that you are presenting the information gathered from Parts A and B and now Part C to relevant stakeholders in your chosen organisation. Use the end of the presentation to seek feedback from relevant stakeholders at your chosen organisation to seek approval with your proposed solution. If they are not, respond to feedback given.

4. Describe how the feedback given has been used to revise the solution proposed.

Congratulations on completing your assessment

Submission checklist:

After completing this Assessment Task 2, you should have submitted the following:

· Part A answers to questions 1 to 4

· Part B answers to questions 1 to 4

· Part C answers to questions 1 and 4

· Parts A, B and C slideshows

· Your recording of the presentation covering Parts A, B and C with evidence of feedback given by relevant stakeholders and how feedback received will be addressed