Based on Chapter 3: Industry Analysis from Contemporary Strategy analysis by Grant, answer the...

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Based on Chapter 3: Industry Analysis from Contemporary Strategy analysis by Grant, answer the following questions. Please include at least 5 external references to support your response.

(a) Using Porter's five forces of competition framework, how can distributors develop strategic differentiation and competitive advantage with customers?

(b) Additionally, distributors are facing margin pressure, evolving customer service / experience and new disruptors. Name and explain three Key Success Factors for distributors to thrive and succeed.

Kuldeep · Accepted Answer

Business Strategy 
Business Strategy
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1-  It is important for the distributor to maintain good and subtle relationships with the consumers since it is essential to balance the business ecosystem. In a B2B or a B2C interaction, it is essential to understand that selling a product or providing a service is not the end (Martin, 2018). The real thing starts when the post-sale service is provided. Here, the otherwise unlikely relationship of the distributor and the customer comes in. These distributors have the ability to supply the material to the customers on timely basis and in good quality. 
To improve this relationship between the customer and the distributors, following are some of the ways to go about:
· go about with a reasonable pricing 
· provide the best possible quality for the price being charged 
· let there be uniformity in price with respect to the competition
· open the after sale service option (Bond, 2012)
· find the middle ground for price 
· make sure that the products are innovative and solve problems that they are needed for,

Based on Chapter 3: Industry Analysis from Contemporary Strategy analysis by Grant, answer the following questions. Please include at least 5 external references to support your response. (a) Using...

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