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Assignment Client Engagement Strategies (DFP7_AS_v2) Student identification (student to complete) Please complete the fields shaded grey. Student number Assignment result (assessor to complete) Result...

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Assignment
Client Engagement Strategies (DFP7_AS_v2)
Student identification (student to complete)
Please complete the fields shaded grey.
    Student numbe
    
Assignment result (assessor to complete)
    Result — first submission (Details for each activity are shown in the table below)
    Competent / Not Yet Competent
    Parts that must be resubmitted:
    
    Result — resubmission (if applicable)
    Competent / Not Yet Competent
Result summary (assessor to complete)
    
    First submission
    Re-submission (if required)
    PART A
    Activity 1: Part 1
    Demonstrated
    Demonstrated
    Activity 1: Part 2
    Demonstrated
    Demonstrated
    Activity 2: Part 1
    Demonstrated
    Demonstrated
    Activity 3: Part 1
    Demonstrated
    Demonstrated
    PART B
    Activity 4: Part 1
    Demonstrated
    Demonstrated
    Activity 4: Part 2
    Demonstrated
    Demonstrated
    Activity 5: Part 1
    Demonstrated
    Demonstrated
    Activity 5: Part 2
    Demonstrated
    Demonstrated
    Activity 5: Part 3
    Demonstrated
    Demonstrated
    Activity 5: Part 4
    Demonstrated
    Demonstrated
    Activity 6: Part 1
    Demonstrated
    Demonstrated
    Activity 7: Part 1
    Demonstrated
    Demonstrated
    Activity 7: Part 2
    Demonstrated
    Demonstrated
    Activity 8: Part 1
    Demonstrated
    Demonstrated
    Activity 8: Part 2
    Demonstrated
    Demonstrated
Feedback (assessor to complete)
[insert assessor feedback]
Before you begin
Read everything in this document before you start your assignment for Client Engagement Strategies (DFP7_AS_v2).
About this document
This document includes the following parts:
•    Section 1: Instructions for completing and submitting this assignment
•    Section 2: The assignment
    –    Part A
    –    Part B.
How to use the study plan
We recommend that you use the study plan for this subject to help you manage your time to complete the assignment within your enrolment period. Your study plan is in the KapLearn Client Engagement Strategies (DFP7v2) subject room.
Section 1: Instructions for completing and submitting this assignment
Completing the assignment
Complete Section 2 (the assignment). Section 2 has two (2) parts and many activities listed below:
•    Part A (relates to Topics 1 and 2)
    –    Activity 1: Part 1 & 2
    –    Activity 2: Part 1
    –    Activity 3: Part 1
•    Part B (relates to Topics 3, 4 and 5)
    –    Activity 4: Part 1 & 2
    –    Activity 5: Part 1, 2, 3 & 4
    –    Activity 6: Part 1
    –    Activity 7: Part 1 & 2
    –    Activity 8: Part 1 & 2
The information and resources that can assist you in answering the questions in this assignment can be primarily sourced from your topic notes. Some data may have to be externally sourced. You are required to show competence in each Activity in order to be competent overall.
Word count
The word count shown with each question is indicative only. You will not be penalised for exceeding the suggested word count. Please do not include additional information which is outside the scope of the question.
Additional research
You may be required to source additional information from other organisations in the financial services industry as part of your learning and to complete the assignment.
Saving your work
Download this document to your desktop, type your answers in the spaces provided and save your work regularly.
•    Use the template provided, as other formats will not be accepted for these assignments.
•    Name your file as follows: Studentnumber_SubjectCode_Submissionnumber
(e.g. 12345678_DFP7_Submission1).
•    Include your student ID on the first page of the assignment.
Before you submit your work, please do a spell check and proofread your work to ensure that everything is clear and unambiguous.
Submitting the assignment
You must submit your completed assignment in a compatible Microsoft Word document.
You need to save and submit this entire document.
Do not remove any sections of the document.
Do not save your completed assignment as a PDF.
The assignment must be completed before submitting it to Kaplan Professional Education. Incomplete assignments will be returned to you unmarked.
The maximum file size is 5MB. Once you submit your assignment for marking you will be unable to make any further changes to it.
You are able to submit your assignment earlier than the deadline if you are confident you have completed all parts and have prepared a quality submission.
The assignment marking process
You have 12 weeks from your subject activation date to submit your completed assignment.
If you reach the end of your initial enrolment period and are not yet competent in your assignment, an additional 4 weeks is granted, provided all assessment tasks for this subject have been attempted.
Your assessor will mark your assignment and return it to you in the Client Engagement Strategies (DFP7v2) subject room in KapLearn under the ‘Assessment’ tab.
Make a reasonable attempt
You must demonstrate that you have made a reasonable attempt to answer all of the questions in your assignment. Failure to do so will mean that your assignment will not be accepted for marking; therefore you will not receive the benefit of feedback on your submission.
If you do not meet these requirements, you will be notified. You will then have until your submission deadline to submit your completed assignment.
How your assignment is graded
Assignment tasks are used to determine your ‘competence’ in demonstrating the required knowledge and/or skills for each subject. As a result, you will be graded as either competent or not yet competent.
Your assessor will follow the below process when marking your assignment:
•    Assess your responses to each question, and sub-parts if applicable, and then determine whether you have demonstrated competence in each question.
•    Determine if, on a holistic basis, your responses to the questions have demonstrated overall competence.
‘Not yet competent’ and resubmissions
Should sections of your assignment be marked as ‘not yet competent’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level.
You must address the assessor’s feedback in your amended responses. You only need amend those sections where the assessor has determined you are ‘not yet competent’.
Make changes to your original submission. Use a different text colour for your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes. Ensure you leave your first assessor’s comments in your assignment, so your second assessor can see the instructions that were originally provided for you. Do not change any comments made by a Kaplan assessor.
Units of competency
This assignment is your opportunity to demonstrate your competency against these units:
    FNSCUS501
    Develop and nurture relationships with clients, other professionals and third party refe
ers
    FNSPRM601
    Establish, supervise and monitor practice systems to conform with legislation and regulations
    FNSFPL601
    Provide technical and professional guidance
We are here to help
If you have any questions about this assignment you can post your query at the ‘Ask your Tutor’ forum in your subject room.
Before you submit your assignment
If you have any queries about the assignment questions, please use the ‘Ask your Tutor’ forum in your subject room. You can expect an answer from your Tutor within 24 hours of posting your question.
Remember, your online tutor cannot preview or check your assignment answers, or provide specific answer guidance. Please ensure that your questions are about clarification of the intent of an assignment question.
After your assignment has been assessed
If you have questions about your assessor’s feedback, please email: < XXXXXXXXXX> and include a copy of your assessed assignment. Never post your assignment answers or assessor comments in the ‘Ask Your Tutor’ forum.
Section 2: The assignment (student to complete)
Topic 1
Activity 1: Client service charte
This question shows evidence of your ability to develop professional business relationships.
Activity 1: Part 1
Based on the content and research findings presented in this topic, prepare a five-point client service charter setting out the commitments that you will make to your clients as their financial adviser.
Examples of client service charters developed by other organisations are provided in your course notes.
Note: Maximum word length is 500 words.
    Answer here
    Assessor feedback:
    Resubmission required?
    
    No
Activity 1: Part 2
Prepare a scripted conversation of what you will say to your clients about the content and purpose of the charter and its value to them. Include the questions you will ask the client, and their responses as though you are transcribing the conversation. For example:
Planner:    “Here is our five point service charter. I would like to take a few moments to explain this to you if that’s ok?”
Client:    “Yes, that’s fine”
Planner:    “Our charter is based on….” etc.
Note: Maximum word length is 200 words.
    Answer here
    Assessor feedback:
    Resubmission required?
    
    No
Topic 2
Activity 2: Genos survey SMART goal
This question shows evidence of your ability to develop professional business relationships.
For this activity, you will use the results of the Genos survey to formulate a goal to improve one area you identified as being most beneficial to your business success.
This part of the assignment is asking you to demonstrate your understanding of these Emotional aspects of YOUR life. Why not choose the weakest scored item from the survey to work on and use this for your answer?
Goal identification is commonly refe
ed to as ‘SMART’. This acronym can have a variety of meanings; for example, in Kaplan’s Financial Planning subject, SMART = Specific, Measurable, Achievable, Realistic, Timebound. As another example, the Genos survey that you complete in this subject identifies SMART as: Specific, Measurable, Actions, Result and Time. Although you may come across variations, the objective is the same.
A sample plan has been provided below to guide you in completing this activity.
    Sample SMART plan to improve client meetings
    Specific
Describe a specific developmental goal that you would like to achieve:
•    My goal is to improve my self-awareness in client meetings by being more aware of how I perform in meetings with them.
•    I have a tendency to go into too much technical detail with clients without picking up that they have ‘got-it’.
    Measurable
Describe how you will measure the success of achieving this goal:
•    I will achieve a 15% improvement in my self-awareness score (using the Genos survey tool).
•    I will also receive a 10% increase in my positive feedback score from my customers regarding the effectiveness of my performance in meetings with them.
•    I will increase my conversion rate of first interview clients to SOA by 5%.
    Actions
Describe the specific actions you will take to reach your goal:
•    I will pause more frequently during meetings and check that the clients understand me.
•    I will be more conscious of client emotions, such as through observing their tone of voice, facial expression and body language, and I will use this information to help adapt my behaviour.
•    I will ask clients for feedback via a questionnaire at the conclusion of meetings.
    Result
Describe the benefits of achieving this goal:
•    My relationships with clients will improve.
•    Initial meetings with clients will be more effective.
•    I will achieve greater satisfaction from working with clients.
    Time
Describe the timeframe and milestones for achieving this goal:
•    I will develop a questionnaire to use at my next meeting with clients (in one week’s time) and I will achieve my goal within three months.
Activity 2: Part 1
Using the headings from the sample SMART plan above, create your own plan in the spaces provided below.
Measures must be quantifiable, not just words like ‘increase’ or ‘improve’ and you will need to determine the actions you will have to take to reach that goal and the results you expect
Answered Same Day Mar 17, 2020 FNSCUS501 Training.Gov.Au

Solution

Abr Writing answered on Mar 19 2020
152 Votes
Assignment
Client Engagement Strategies (DFP7_AS_v2)
Student identification (student to complete)
Please complete the fields shaded grey.
    Student numbe
    
Assignment result (assessor to complete)
    Result — first submission (Details for each activity are shown in the table below)
    Competent / Not Yet Competent
    Parts that must be resubmitted:
    
    Result — resubmission (if applicable)
    Competent / Not Yet Competent
Result summary (assessor to complete)
    
    First submission
    Re-submission (if required)
    PART A
    Activity 1: Part 1
    Demonstrated
    Demonstrated
    Activity 1: Part 2
    Demonstrated
    Demonstrated
    Activity 2: Part 1
    Demonstrated
    Demonstrated
    Activity 3: Part 1
    Demonstrated
    Demonstrated
    PART B
    Activity 4: Part 1
    Demonstrated
    Demonstrated
    Activity 4: Part 2
    Demonstrated
    Demonstrated
    Activity 5: Part 1
    Demonstrated
    Demonstrated
    Activity 5: Part 2
    Demonstrated
    Demonstrated
    Activity 5: Part 3
    Demonstrated
    Demonstrated
    Activity 5: Part 4
    Demonstrated
    Demonstrated
    Activity 6: Part 1
    Demonstrated
    Demonstrated
    Activity 7: Part 1
    Demonstrated
    Demonstrated
    Activity 7: Part 2
    Demonstrated
    Demonstrated
    Activity 8: Part 1
    Demonstrated
    Demonstrated
    Activity 8: Part 2
    Demonstrated
    Demonstrated
Feedback (assessor to complete)
[insert assessor feedback]
Before you begin
Read everything in this document before you start your assignment for Client Engagement Strategies (DFP7_AS_v2).
About this document
This document includes the following parts:
•    Section 1: Instructions for completing and submitting this assignment
•    Section 2: The assignment
    –    Part A
    –    Part B.
How to use the study plan
We recommend that you use the study plan for this subject to help you manage your time to complete the assignment within your enrolment period. Your study plan is in the KapLearn Client Engagement Strategies (DFP7v2) subject room.
Section 1: Instructions for completing and submitting this assignment
Completing the assignment
Complete Section 2 (the assignment). Section 2 has two (2) parts and many activities listed below:
•    Part A (relates to Topics 1 and 2)
    –    Activity 1: Part 1 & 2
    –    Activity 2: Part 1
    –    Activity 3: Part 1
•    Part B (relates to Topics 3, 4 and 5)
    –    Activity 4: Part 1 & 2
    –    Activity 5: Part 1, 2, 3 & 4
    –    Activity 6: Part 1
    –    Activity 7: Part 1 & 2
    –    Activity 8: Part 1 & 2
The information and resources that can assist you in answering the questions in this assignment can be primarily sourced from your topic notes. Some data may have to be externally sourced. You are required to show competence in each Activity in order to be competent overall.
Word count
The word count shown with each question is indicative only. You will not be penalised for exceeding the suggested word count. Please do not include additional information which is outside the scope of the question.
Additional research
You may be required to source additional information from other organisations in the financial services industry as part of your learning and to complete the assignment.
Saving your work
Download this document to your desktop, type your answers in the spaces provided and save your work regularly.
•    Use the template provided, as other formats will not be accepted for these assignments.
•    Name your file as follows: Studentnumber_SubjectCode_Submissionnumber
(e.g. 12345678_DFP7_Submission1).
•    Include your student ID on the first page of the assignment.
Before you submit your work, please do a spell check and proofread your work to ensure that everything is clear and unambiguous.
Submitting the assignment
You must submit your completed assignment in a compatible Microsoft Word document.
You need to save and submit this entire document.
Do not remove any sections of the document.
Do not save your completed assignment as a PDF.
The assignment must be completed before submitting it to Kaplan Professional Education. Incomplete assignments will be returned to you unmarked.
The maximum file size is 5MB. Once you submit your assignment for marking you will be unable to make any further changes to it.
You are able to submit your assignment earlier than the deadline if you are confident you have completed all parts and have prepared a quality submission.
The assignment marking process
You have 12 weeks from your subject activation date to submit your completed assignment.
If you reach the end of your initial enrolment period and are not yet competent in your assignment, an additional 4 weeks is granted, provided all assessment tasks for this subject have been attempted.
Your assessor will mark your assignment and return it to you in the Client Engagement Strategies (DFP7v2) subject room in KapLearn under the ‘Assessment’ tab.
Make a reasonable attempt
You must demonstrate that you have made a reasonable attempt to answer all of the questions in your assignment. Failure to do so will mean that your assignment will not be accepted for marking; therefore you will not receive the benefit of feedback on your submission.
If you do not meet these requirements, you will be notified. You will then have until your submission deadline to submit your completed assignment.
How your assignment is graded
Assignment tasks are used to determine your ‘competence’ in demonstrating the required knowledge and/or skills for each subject. As a result, you will be graded as either competent or not yet competent.
Your assessor will follow the below process when marking your assignment:
•    Assess your responses to each question, and sub-parts if applicable, and then determine whether you have demonstrated competence in each question.
•    Determine if, on a holistic basis, your responses to the questions have demonstrated overall competence.
‘Not yet competent’ and resubmissions
Should sections of your assignment be marked as ‘not yet competent’ you will be given an additional opportunity to amend your responses so that you can demonstrate your competency to the required level.
You must address the assessor’s feedback in your amended responses. You only need amend those sections where the assessor has determined you are ‘not yet competent’.
Make changes to your original submission. Use a different text colour for your resubmission. Your assessor will be in a better position to gauge the quality and nature of your changes. Ensure you leave your first assessor’s comments in your assignment, so your second assessor can see the instructions that were originally provided for you. Do not change any comments made by a Kaplan assessor.
Units of competency
This assignment is your opportunity to demonstrate your competency against these units:
    FNSCUS501
    Develop and nurture relationships with clients, other professionals and third party refe
ers
    FNSPRM601
    Establish, supervise and monitor practice systems to conform with legislation and regulations
    FNSFPL601
    Provide technical and professional guidance
We are here to help
If you have any questions about this assignment you can post your query at the ‘Ask your Tutor’ forum in your subject room.
Before you submit your assignment
If you have any queries about the assignment questions, please use the ‘Ask your Tutor’ forum in your subject room. You can expect an answer from your Tutor within 24 hours of posting your question.
Remember, your online tutor cannot preview or check your assignment answers, or provide specific answer guidance. Please ensure that your questions are about clarification of the intent of an assignment question.
After your assignment has been assessed
If you have questions about your assessor’s feedback, please email: and include a copy of your assessed assignment. Never post your assignment answers or assessor comments in the ‘Ask Your Tutor’ forum.
Section 2: The assignment (student to complete)
Topic 1
Activity 1: Client service charte
This question shows evidence of your ability to develop professional business relationships.
Activity 1: Part 1
Based on the content and research findings presented in this topic, prepare a five-point client service charter setting out the commitments that you will make to your clients as their financial adviser.
Examples of client service charters developed by other organisations are provided in your course notes.
Note: Maximum word length is 500 words.
    Enhancing Accountability –The professional responsibility stands to be significant while provisioning the services to clients. The needed intervention and counseling would help in being accountable for the responsibilities and the tasks pertaining to the process. The feedback of the clients also needs to be well considered as part of the accountability.
Increasing the effectiveness of organization – The effectiveness of the organization can be well managed with the effective controls in place and meeting the needs of the clients. The insurance of quality standards and the adherence to the various processes needs to be well streamlines as part of the process.
Creating a client responsive environment – To ensure that the requirements and needs of the clients are given prime responsibility and any dissatisfaction is well taken care of. The customer service provisioned to the clients has to be of high quality. The various policies and procedures forms part of the adherence. The opportunity to serve the client being significant
Monitoring service delivery performance - The measurement of service delivery to the client has to be well managed with the effective controls in place. Care should be ascertained that the timelines and quality standards are met with regards to the service being offered to them.
Transparency in information sharing – While sharing the information with the client, it has to be ensured that there is greater responsibility in terms of revealing the facts and being transparent with respect of sharing information and reports with them. The policies and the procedures also need to be transparent and access to clients should be provisioned.
    Assessor feedback:
    Resubmission required?
    
    No
Activity 1: Part 2
Prepare a scripted conversation of what you will say to your clients about the content and purpose of the charter and its value to them. Include the questions you will ask the client, and their responses as though you are transcribing the conversation. For example:
Planner:    “Here is our five point service charter. I would like to take a few moments to explain this to you if that’s ok?”
Client:    “Yes, that’s fine”
Planner:    “Our charter is based on….” etc.
Note: Maximum word length is 200 words.
    Planner: “We would like to introduce the five point service charter to you. Please let me know if you are comfortable to know about it know?”
Client: “Yes. Why not?”
Planner: “That’s wonderful. Our charter is based on the core values that encompass the crucial components of enhanced accountability along with the transparency in the information shared .The charter well considers the responsiveness to be maintained and that the accountability being a significant part of the charter too. The effectiveness of the organization in serving the clients and giving our best while serving to their needs is crucial to the service charter.
    Assessor feedback:
    Resubmission required?
    
    No
Topic 2
Activity 2: Genos survey SMART goal
This question shows evidence of your ability to develop professional business relationships.
For this activity, you will use the results of the Genos survey to formulate a goal to improve one area you identified as being most beneficial to your business success.
This part of the assignment is asking you to demonstrate your understanding of these Emotional aspects of YOUR life. Why not choose the weakest scored item from the survey to work on and use this for your answer?
Goal identification is commonly refe
ed to as ‘SMART’. This acronym can have a variety of meanings; for example, in Kaplan’s Financial Planning subject, SMART = Specific, Measurable, Achievable, Realistic, Timebound. As another example, the Genos survey that you complete in this subject identifies SMART as: Specific, Measurable, Actions, Result and Time. Although you may come across variations, the objective is the same.
A sample plan has been provided below to guide you in completing this activity.
    Sample SMART plan to improve client meetings
    Specific
Describe a specific developmental goal that you would like to achieve:
•    My goal is to improve my self-awareness in client meetings by being more aware of how I perform in meetings with them.
•    I have a tendency to go into too much technical detail with clients without picking up that they have ‘got-it’.
    Measurable
Describe how you will measure the success of achieving this goal:
•    I will achieve a 15% improvement in my self-awareness score (using the Genos survey tool).
•    I will also receive a 10% increase in my positive feedback score from my customers regarding the effectiveness of my performance in meetings with them.
•    I will increase my conversion rate of first interview clients to SOA by 5%.
    Actions
Describe the specific actions you will take to reach your goal:
•    I will pause more frequently during meetings and check that the clients understand me.
•    I will be more conscious of client emotions, such as through observing their tone of voice, facial expression and body language, and I will use this information to help adapt my behaviour.
•    I will ask clients for feedback via a questionnaire at the conclusion of meetings.
    Result
Describe the benefits of achieving this goal:
•    My relationships with clients will improve.
•    Initial meetings with clients will be more effective.
•    I will achieve greater satisfaction from working with clients.
    Time
Describe the timeframe and milestones for achieving this goal:
•    I will develop a questionnaire to use at my next meeting with clients (in one week’s time) and I will achieve my goal within three months.
Activity 2: Part 1
Using the headings from the sample SMART plan above, create your own plan in the spaces provided below.
Measures must be quantifiable, not just words like ‘increase’ or ‘improve’ and you will need to determine the actions you will have to take to reach that goal and the results you expect to achieve. Together with the specific goal, measures and timeframe, you will have developed a SMART plan.
Note: Maximum word length is 300 words.
(a)        Describe a specific developmental goal that you would like to achieve (ensuring it is realistic and measurable).
    My goal is to enhance the relationship with clients and build rapport with them. My tendency of not trying to express myself well hinders my inspiring performance levels.
(b)        Describe how you will measure the success of achieving this goal (include specifics — for example, a 5% increase or improvement from X to Y).
    · I will achieve 30% score associated to my inspiring performance levels
· I will also achieve a 10% score linked to the awareness of others around me.
· I will increase my self-awareness levels to 10%
(c)        Describe the specific actions you will take to reach your goal.
    
· I will make sure that I ca
y the conviction to discuss my work and the process in a better manner.
· I will be asking feedback from the clients that would help me to improvise
· I will enhance rapport building with clients by being professional with the abilities to communicate better
(d)        Describe the benefits of achieving this goal.
    My relationship with the client will be enhanced and the rapport building will improve too
The organization can benefit from getting better confidence levels by clients in our business
(e)        Describe the timeframe and milestones for achieving this goal.
     I will keep a tab on the performance enhancement and I will give myself three weeks to come up and well achieve the goals
    Assessor feedback:
    Resubmission required?
    
    No
Activity 3: Nurturing relationships
This question allows you to demonstrate skills in nurturing relationships.
Activity 3: Part 1
Explain why skills in self-awareness, reflective practice, emotional...
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