ASSESSMENT TASKS
Cluster number and name: MCC4-20_3.2_Business Risk
Units of competency: BSBOPS403 Apply business risk management processes
Student’s ID: Please insert student ID this column and on all pages
Assessor’s name: Please ensure your name or assessor name is inserted
MCC4-20_3.2 – BSBOPS403 Marking Guide Version 1 dated: 16 August 2021
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ASSESSMENT TASK 1: KNOWLEDGE QUESTIONS
Assessment task instructions:
This is the first assessment task which consists of 6 knowledge questions. You must complete all the knowledge questions at
the required level to get a “Satisfactory” outcome.
Purpose of the assessment task:
The purpose of the assessment task is to assess your knowledge in the following:
• legislative and regulatory context of the organisation in relation to risk management
• techniques for identifying and evaluating risks
• organisational policies and procedures for risk management
• areas where risks are commonly identified in an organisation
• risks beyond scope of individual responsibility to be refe
ed to relevant organisational personnel
• purpose and key elements of cu
ent risk management standards.
Assessment conditions and resources:
Assessment will be conducted in a safe simulated environment where you will have access to:
• technology, resources, workplace documentation and templates relating to risk management, scenarios, workplace
information to complete this assessment task
• legislation, regulations, standards and codes relating to business risk
• workplace documentation on selected organisational risks.
Questions:
1.1 Answer the following questions regarding “techniques for identifying and evaluating risks” (Guide: 80+ words)
a) Explain the following risk identification tools and techniques, and
) Explain the following risk evaluation techniques.
a) Process Flowcharts
Brainstorming
Risk Checklists
) Quantitative Risk Analysis
Qualitative Risk Analysis
1.2 Answer the following questions regarding “policies, procedures or processes for risk management”
a) Explain the purpose of an organisation having policies and procedures in place for risk management. (guide: 25+
words)
) List 5 organisational policies and procedures that relate to risk management? Explain their purpose. (guide: 25+
words)
c) Explain the principal structure of an organisational policy and procedure for risk management. (guide: 25+ words)
a)
)
1.3 Review a typical business / office environment and list minimum of six (6) areas of risk the organisation may have. (guide:
80+ words)
1.4 Answer the following questions regarding “purpose and key elements of cu
ent risk management standards. (guide: 80+
words)
a) What are risk management standards? What are the different types of Risk management standards as per ISO 31000
isk management standards framework?
) What are the different elements of cu
ent risk management standards “ISO 31000:2009”?
a)
)
1.5 Review a typical business / office environment, conduct a research and list and explain the legislative and regulatory
context of the organisation in relation to risk management. (guide: 50+ words)
1.6 Answer the following questions regarding organisation's requirements relating to risk management.
a) List 5 points why an organisation would choose to review its risk management processes? (guide: 30+ words)
) Explain the process of risk treatment. (guide: 50+words)
a)
ASSESSMENT TASKS
Cluster number and name: MCC4-20_3.2_Business Risk
Units of competency: BSBOPS403 Apply business risk management processes
Student’s ID: Please insert student ID this column and on all pages
Assessor’s name: Please ensure your name or assessor name is inserted
MCC4-20_3.2 – BSBOPS403 Marking Guide Version 1 dated: 16 August 2021
P a g e | 2
)
ASSESSMENT TASKS
Cluster number and name: MCC4-20_3.2_Business Risk
Units of competency: BSBOPS403 Apply business risk management processes
Student’s ID: Please insert student ID this column and on all pages
Assessor’s name: Please ensure your name or assessor name is inserted
MCC4-20_3.2 – BSBOPS403 Marking Guide Version 1 dated: 16 August 2021
P a g e | 3
ASSESSMENT TASK 2: IDENTIFY, EVALUATE, TREAT, MONITOR & REVIEW RISKS
Assessment task instructions:
This is the second assessment task which consists of 6 activities which include a research, written task and role-play. You must
complete all the knowledge questions at the required level to get a “Satisfactory” outcome.
Purpose of the assessment task:
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and
foundation skills of this unit, including evidence of the ability to apply organisational policies, procedures and processes to:
treat at least three (3) risks by:
• identifying different types of organisational risks
• consulting with stakeholders to analyse and evaluate risks
• implementing control measures
• refe
ing risks that are beyond own area of responsibility to others
• maintaining risk management documentation.
Assessment conditions and resources:
Assessment will be conducted in a safe simulated environment where you will have access to:
• technology, resources, workplace documentation and templates relating to risk management, scenarios, workplace
information to complete this assessment task
• legislation, regulations, standards and codes relating to business risk
workplace documentation on selected organisational risks.
Activities:
Read the information about Coffeeville and review the company’s profile and company’s documents under the “Intranet” tab
and answer the questions listed below.
Case Study 1
Read the Case Study - Coffeeville Coffee Shop and complete all activities as indicated.
Case Study 1 - COFFEEVILLE Coffee Shop
Siblings Rufus and Emma have both trained and worked in the hospitality industry over many years. They decided to open
Coffeeville in XXXXXXXXXXSince then, the siblings have been providing quality
products to the busy CBD population. The family-oriented siblings
understand the importance of healthy communities and they endeavour
to run a business that values and supports communities on a local and
global scale.
CoffeeVille only serves certified fair-trade coffee. The coffee shop
provides a friendly environment for staff and customers. Where possible,
CoffeeVille sources local ingredients and products and the coffee shop
also aims to provide healthy choices:
• the coffee shop sources organic ingredients and products; and also
• vegetarian and gluten-free options.
Now CoffeeVille is entering its third year of business operations. Due to
effective positioning, the cafe has been well-received by the local
community and the consumer market.
The company mission, CoffeeVille provides a unique and compelling cafe experience for the socially aware city coffee
drinker.
CoffeeVille provides:
• high quality, fair trade, coffee
• superior hot and cold gourmet food and beverages
• consistently high level of expert and knowledgeable, fast and friendly service.
According to the CoffeeVille vision, within five years, the company will have established itself as a premier provider of
gourmet coffee and food for the ethically and socially aware coffee drinker. CoffeeVille will have expanded in the CBD to
open additional locations and in the cu
ent location open shifts open evening trading to capture workers who are working
long hours, e.g. professionals with no children at home, that wish to have healthy dinner options prior to driving home to the
subu
s.
CoffeeVille aims to achieve company mission and vision through the implementation of several key strategic directions:
• increase revenue through targeted marketing campaigns
ASSESSMENT TASKS
Cluster number and name: MCC4-20_3.2_Business Risk
Units of competency: BSBOPS403 Apply business risk management processes
Student’s ID: Please insert student ID this column and on all pages
Assessor’s name: Please ensure your name or assessor name is inserted
MCC4-20_3.2 – BSBOPS403 Marking Guide Version 1 dated: 16 August 2021
P a g e | 4
• control direct and indirect operational costs
• maintain superior product and service quality standards
• establish CoffeeVille
and as ethical and environmentally responsible company
• maintain highly trained and motivated staff.
As the business is growing, Rufus and Emma engaged and industry specialist who gave them their client profile.
Research data of typical Coffeeville customer
Large percentage of office workers (80% of daytime trade) / 50 % of office workers leave their offices after 6pm in the city and these are
the ones the business wishes to attract.
• Area population for office workers is growing at 8% per year
• Immediate geographic target is the area of within 500 meters of the cafe.
• The total area population is estimated at 45,000.
Demographics - male and female.
• Ages 20–60; this is the age-group that makes up 83% of the available daytime market.
• Full-time employment.
• An income over $50,000 plus.
Behaviour factors
• Eat out most times for lunch in a week
• Seek fast service cafes
• Enjoy a high-quality meal
• Eat dinners in local pubs or restaurants occasionally for dinner prior to going home
• Are wo
ied that eating out each day or night is not healthy
• Value quality of food
• Value healthy eating
• Value ethical and sustainable practices
o As the cu
ent location is successful and prior to opening any other coffee shops, Rufus and Emma have decided to open
and trade in the evenings. It is important that prior to opening the coffee shop’s new times and shifts and employ new staff
that the siblings consider risks associated with changing of their services.
Note: Students are to base their activities using CoffeeVille virtual organisation
Activities:
2.1. Use the virtual company, CoffeeVille, as the workplace, and complete the following practical activities including
esearch, reviews, identification of relevant information and learn about the organisation, the industry context. (guide:
100+ words) Review:
a) Cu
ent strategies Coffeeville has in place for risk management
) Any plans or documents and information relevant or associated to Coffeeville’s risk management
c) Coffeeville’s internal and external stakeholders
d) Policies, procedures, strategies and information and staff responsibilities in reference to Coffeeville’s risk
management.
2.2. Access the organisation’s risk management processes and take steps to identify Coffeeville’s different kinds of
organisational risks, including WHS, operational and business risks. (guide: 80+ words)
Complete the following:
a) Identify and review the strengths and weaknesses of Coffeeville’s business and operations, products and services
) Identify business risks