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Assessment Details
Qualification Code/Title
SIT40521 Certificate IV in Kitchen Management
    Assessment Type
Assessment -01 (Knowledge Questions)
Assessment- 02 (Project Portfolio)
    Time allowed
    Due Date
    Term / Yea

    Unit of Competency
National Code/Title
SITXHRM008 Roster Staff
    Student Details
    Student Name
    Student ID
    Student Declaration: I declare that the work submitted is
my own, and has not been copied or plagiarised from any
person or source.
    Signature: ____________________________
Date: XXXXXXXXXX_____/______/__________
    Assessor Details
    Assessor’s Name
    Assessment 1 Result (Please Circle)
    Assessment 2 Result (Please Circle)
    Feedback to student:
    Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
esult. I am also aware of my appeal rights.
    Assessor Declaration: I declare that I have conducted a fair,
valid, reliable and flexible assessment with this student, and I
have provided appropriate feedback.
Australian Ha
our International College
RTO ID: 41338 CRICOS Provider Code: 03449J
            ABN: XXXXXXXXXX
A: Level 4, XXXXXXXXXXCastlereagh Street
Sydney NSW 2000 Australia
    Australian Ha
our International College, XXXXXXXXXXCastlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
    SITXHRM008 Roster Staff
    Version V1.0/ Oct 2022
    Page 2 of 30
Introduction    4
Assessment for this unit    4
Assessment Task 1: Knowledge questions    5
Information for students    5
Questions    6
Assessment Task 2: Project    17
Information for students    17
Activities    18
Welcome to the Student Assessment Tasks for SITXHRM008 Roster staff. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
For you to be assessed as competent, you must successfully complete two assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions co
Assessment Task 2: Project – You must work through a range of activities to complete a project.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
eview the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and co
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
    Assessment information
    Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Provide answers to all of the questions below.
List two sources of information that you could access to find information about the Hospitality Industry (General) Award.
List two further sources of information that you could access, to find out information on work agreements for the hospitality industry.
Why is it important to check the relevant award conditions when preparing a roster?
How is an enterprise agreement different from a modern award?
Explain how industrial agreements can affect the preparation of rosters.
Identify at least two factors of how each of the following award provisions will impact the rostering process.
eaks between shifts
    Maximum allowed shift hours
    Standard pay rates
    Overtime pay rates
    Penalty pay rates
List three impacts of contractor fees, if you had to include them in a staff roster.
Outline two considerations when rostering permanent or casual staff.
Using the table below and refe
ing to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website, identify the key elements of the award.
    Leave entitlement
eaks between shifts
    Maximum allowed shift hours
Using the table below and refe
ing to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website, provide the overtime payable.
    Period of overtime
    Overtime payable (as a percentage)
    Monday to Friday: First two hours
    Monday to Friday: After first two hours
    Midnight Friday to midnight Sunday
    A rostered day off
Using the table below and refe
ing to the Hospitality Industry (General) Award 2010, (this can be found at the Fair work Australia government website, provide the appropriate penalty rate for each period.
    Penalty rate for full-time and part-time employees
    Penalty rate for casual employees (incl 25% loading)
    Monday to Friday
    Public holidays
Dixon Hospitality has an enterprise agreement with its staff, rather than following the Hospitality Award. Complete the table below for full time staff: https:
    Name of Agreement
    Leave entitlement
    Hours required to work
eaks between shifts
    Maximum allowed shift hours
    Overtime payable
Using the National Employment Standards (NES), provide the maximum weekly hours for the following:
    Maximum weekly hours
Complete the table and provide two examples of organisational initiatives that could have an impact on the preparation of staff rosters.
Using the table below, identify three issues that you may come across for each leave provision listed when preparing a staff roster.
    Compassionate reasons
    Illness or injury
    Jury service
    Long service
    Maternity or paternity
    Rehabilitation of injured workers
    Recreation (holiday)
Why are rosters used and why are they important for controlling staff costs?
Provide four functions of a software program that can support the development of a roster.
What are two different formats used for staff rosters?
Identify four items that you would need to include on a roster.
List two examples of the two different ways of communicating a new roster, or an update to a roster.
    Paper based
Provide two advantages of rostering team members that have diverse social and cultural backgrounds, as well as skills.
Identify four human resource policies and procedures that could be used to find out about leave provisions and managing socio-cultural workforce issues.
ing to the hospitality industry specifically, provide three examples of operational requirements that can have an impact on roster development.
Explain how a wage budget can impact rostering.
List three reasons that rosters may require adjustments or modifying.
List two important factors that you need to consider when modifying a roster.
Assessment Task 2: Project
Information for students
    Tasks required for this unit
This unit of competency requires that you:
· prepare staff rosters that meet diverse operational requirements across three different roster periods
    · ensure the following when preparing the above staff rosters:
    sufficient staff to ensure the delivery of required services within wage budget constraints
appropriate skills mix of the team
modifications are incorporated where required
    compliance with industrial provisions and organisational policies and procedures
completion of rosters within commercial and staff time constraints.
    Instructions for how you will complete these requirements are included below.
Complete the following activities.
1. Carefully read the following information.
    Successful completion of this unit requires that you complete the range of tasks listed above. It is important that you provide evidence that you have successfully completed each task.
Below is a guide to the skills and knowledge you must demonstrate when you are completing each activity step. We have provided a number of documents to assist you and you will find these in the student resources.
You will need access to:
your learning resources and other information for reference
ostering software
your Operational Policy
your Business Case Study Template
your Staff Profile Template
your Timesheet Template
your Staff Record Template
your Evaluation Report Template
space for a meeting.
    What do I need to demonstrate?
During this task, you will be required to demonstrate a range of the skills and knowledge that you have developed during your course. These include:
developing a roster following relevant industrial agreements, other considerations and wage budgets
maximising operational and customer service efficiency while minimising wage costs
combining duties where appropriate to ensure effective use of staff
ostering teams with complementary skills mix to meet operational requirements
taking account of social and cultural considerations and
oader organisational policies that affect staff rosters
consulting with colleagues to obtain their input into rosters
using roster systems and equipment to administer rosters
presenting rosters in required formats to ensure clarity of information according to organisational standards
communicating rosters to appropriate colleagues within designated timeframes
administering records of shift time completed by employees or contractors
maintaining staff rostering records according to organisational procedures
monitoring effectiveness of rosters in consultation with colleagues
identifying ways in which rosters and roster development processes may be improved and take appropriate action.
    How will I provide evidence?
Your assessor will provide you with templates to complete each task. You will find some detailed information about providing evidence; this will include:
a completed Business Case Study
a completed Staff Roste
an amended Staff Roste
two completed Staff Timesheets
a completed Staff Record
an Evaluation Report.
You will need to complete each activity and submit the completed templates at the end of each step completed.
Select a business and roster teams.
    You are required to prepare a three-week roster for kitchen staff using a business such as a restaurant or hotel of your choice. A Business Case Study Template has been provided to guide you on the information required in order to complete the assessment as well as an Operational Policy to help identify operational requirements.
Once you have completed the Business Case Study, you will then need to meet with staff to discuss their availability over the next three weeks.
The assessor will divide you into groups of five (5). Each person in the group must select one of the staff positions that you identified in the Business Case Study and complete the Staff Profile Template provided. They will do this providing their own details and skills and experience.
When completing the Staff Profile Template (as you will be completing one for other students as part of their project) – make sure you are true to your own commitments and availability over the roster period. Also consider your own personal, social and cultural needs and ensure to communicate any requirements to the person preparing the roster.
Please note that this is an individual task so each person must develop their own business case.
When conducting discussions, take into consideration:
any staff requests for the roster including any upcoming personal commitments
social and cultural considerations such as working flexibly, family commitments, cultural events or ceremonies.
During the meeting with your group, ensure that you use effective communication skills including:
listening to staff requests
using active listening to confirm understanding
asking questions to confirm any requirements.
You are to base all wages on the pay guide for the Hospitality Industry (General) Award (you can download this from: https:
    Conduct the meeting
ole play.
You are one of the staff members and the others in your group will also be staff members. Provide your own skills and experiences and record the other group member’s details and skills and experience.
Use the Business Case Study Template that has been provided to you to record the details provided by the other staff members as well as the Operational Policy to help identify operational requirements and the staff members’ completed profiles.
    Record the details and submit the completed Business Case Study and each Staff Profile to your assessor.
Research and select roster software.
    Using the internet research an appropriate scheduling software that you could use to create the roster. You may need to register to download the software, however, only select one that has a free trial around 30 days. The assessor must approve the selected software.
Create a roster.
    Using the software you have downloaded, create the staff roster according to the discussions held with staff (your group), information gathered for the Business Case Study and operational requirements outlined in the Operational Policy.
Your roster must meet the following criteria:
Meet operational requirements as set out in the Operational Policy.
Meet the business requirements as identified in the Business Case Study.
Have the right amount of staff with the necessary skills and mix to deliver services effectively.
Meet any wage and budget constraints as outlined in the Operational Policy and complying with the Hospitality Industry (General) Award, based upon the positions identified.
Be clear enough so that it can easily be understood by all staff.
The roster must be submitted in a suitable format to your supervisor for approval within the time allocated. This could be a PDF document, a printed report from the software, or a screenshot.
    Submit your roster to your assessor.
Roster changes.
    The supervisor (your assessor) will provide you with the following messages from three members of staff:
One member of staff is sick.
Answered Same Day Apr 23, 2023


Shubham answered on Apr 24 2023
31 Votes
Australian Ha
our International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia
Evaluation Report Template
You are to write an evaluation report, addressing all of the points below.
Roster Software
Roster architect software can be helpful in creating schedules for staff, especially in industries where shifts need to be assigned based on specific requirements. The effectiveness of the software depends on the needs and requirements of the business. The ability of the software is to automate the scheduling process, factor in availability, skill sets and work hours is very helpful.
It includes features like drag-and-drop shifts, real-time scheduling updates and automated notifications that can make it easy for businesses to manage schedules. The effectiveness of software is limited if it does not integrate well with other software that the business uses. It does not allow for customization. It is important to consider the ease of use of the software, especially for staff who need to be able to access their schedules.
Roster development process
it is important to regularly gather feedback from staff...

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