Student Assessment Tasks
SITXHRM009 Lead and manage people
First published 2020
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Hospitality Works is a series of training and assessment resources developed for qualifications within the Tourism, Travel and Hospitality Training Package.
Contents
Introduction 4
Assessment for this unit 4
Preparing for assessment 4
Assessment Task 1: Knowledge questions 6
Information for students 6
Questions 7
Assessment Task 1: Checklist 9
Assessment Task 2: Team planning meeting 12
Information for students 12
Activities 13
Assessment Task 2: Checklist 17
Assessment Task 3: Team work plan project 19
Information for students 19
Activities 20
Assessment Task 3: Checklist 23
Assessment Task 4: Reward and recognition project 24
Information for students 24
Activities 25
Assessment Task 4: Checklist 27
Final results record 28
Introduction
Welcome to the Student Assessment Tasks for SITXHRM009 Lead and manage people. These tasks have been designed to help you demonstrate the skills and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Hospitality Works Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.
Assessment for this unit
SITXHRM009 Lead and manage people describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
For you to be assessed as competent, you must successfully complete four assessment tasks:
Assessment Task 1: Knowledge questions – You must answer all questions co
ectly.
Assessment Task 2: Team planning meeting – You are required to conduct a team meeting involving
ainstorm to develop ideas for the case study business.
Assessment Task 3: Team work plan project – You are required to develop a team work plan from the notes you took in the previous activity and conduct a training session for a team member.
Assessment Task 4: Reward and recognition project – You are required to research and report on reward and recognition schemes that can be implemented for the case study business.
Preparing for assessment
Please read through all of the assessment tasks and related documents carefully before you get started. Ensure that you have everything that you need and seek clarification from your trainer, assessor or workplace supervisor if you have any questions.
Supporting resources: Supporting resources include templates, journals, workbooks and portfolios which can be used to support you in providing evidence of your competence. Your assessor will provide you with these documents before you begin your assessment tasks. For this unit, the supporting resources comprise:
Team Work Plan Template (Assessment Task 2)
Team Work Plan Template (Assessment Task 3)
Once you have read through the assessment tasks and are satisfied that you are clear on the requirements and submission dates, complete and sign a Student Assessment Agreement. Your assessor will countersign the agreement and keep it on file. You will find a Student Assessment Agreement in Appendix B of your Hospitality Works Student User Guide or your RTO will provide you with one.
Remember to check your Hospitality Works Student User Guide for information about:
SITXHRM009 Lead and manage people
Student Assessment Tasks
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submitting assessments
assessment appeals
e-assessment guidelines
esponding to written questions.
Assessment Task 1: Knowledge questions
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the learning phase of this unit. Ensure that you:
eview the advice to students regarding answering knowledge questions in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and co
ectly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
the maximum time allowed for completing this assessment task
whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix C of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Describe the importance of each of the following tasks completed by supervisors and managers. Provide a specific example for each.
a. Decision making
. Delegating tasks
c. Monitoring staff
d. Planning and organising
For each of the following information, explain why it is important for supervisors and managers to provide this to staff.
a. organisation performance
. changes in organisational policies
c. marketing information and targets
d. overall organisational objectives
e. plans for new equipment
f. rationale for management decisions
g. technology updates
h. training developments
Explain the importance of the following in relation to being part of a work team.
a. adhering to policies and procedures
. cooperative and open communication
c. understanding the nature and scope of work
d. forming relationships with others in the workplace and understanding interdependent areas of activity
e. understanding reporting requirements
Explain how each of the following can assist in developing individuals at work.
a. change in job responsibilities
. external training and professional development
c. formal promotion
d. internal training and professional development
e. opportunity for greater autonomy or responsibility
Describe the key features of the following leadership styles:
a. Laissez-Faire
. Autocratic
c. Democratic
Describe three ways that open and supportive communication can be established in a workplace.
Describe three characteristics of an effective leader.
Outline three principles of team work.
Outline three characteristics of effective teams.
Outline three benefits of effective team work.
Explain three roles that a team member may assume within a team.
Explain three attributes needed of team members
Explain two different ways that a team can be organised.
Outline three problems that can occur within a team.
Explain how motivation assists in the management of individuals and teams at work.
Identify two theories of motivation and how this applies to managing individuals and teams.
Explain how group dynamics can impact on successful team management.
Describe how each of the following recognition and rewards can assist with effective leadership of staff.
a. acknowledging individual good performance to the whole team
. incentive initiatives
c. informal acknowledgement
d. presenting awards
e. written reports to management
Outline two types of organisational plans and the steps needed to plan each.
Assessment Task 1: Checklist
Student’s name:
Did the student provide a sufficient and clear answer which met the requirements of the assessor marking guide?
Completed successfully?
Comments
Yes
No
Question 1 a
Question 1
Question 1 c
Question 1 d
Question 2 a
Question 2
Question 2 c
Question 2 d
Question 2 e
Question 2 f
Question 2 g
Question 2 h
Question 3 a
Question 3
Question 3 c
Question 3 d
Question 3 e
Question 4 a
Question 4
Question 4 c
Question 4 d
Question 4 e
Question 5 a
Question 5
Question 5 c
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18 a
Question 18
Question 18 c
Question 18 d
Question 18 e
Question 19
Task outcome:
Satisfactory
Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Team planning meeting
Information for students
As the manager for a case study organisation, you are required to conduct a team meeting. At the meeting, the team will
ainstorm and develop ideas for activities that can be developed to meet strategic goals and objectives.
You will need access to:
your learning resources and other information for reference
your Team Work Plan Template
space for a meeting
oleplay participants.
Ensure that you:
eview the advice to students regarding responding to written tasks in the Hospitality Works Student User Guide
comply with the due date for assessment which your assessor will provide
adhere with your RTO’s submission guidelines
answer all questions completely and co
ectly
submit work which is original and, where necessary, properly referenced
submit a completed cover sheet with your work
avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix A of the Hospitality Works Student User Guide. Refer to the appendix for information on:
where this task should be completed
how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A template is provided in Appendix B of the Student User Guide. However, if your RTO has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities.
Carefully read the following scenario.
You are the manager of a busy café within the Blue Healer Hotel and Spa. Apart from you and the owner, there is a full-time chef named Navneet, two sou chefs, two part-time kitchen porters and casual wait staff employed. The casual wait staff are from the local area and are mostly university students or high school students working part-time shifts. The team is tight knit and work well together. The casual wait staff visit the café socially sometimes and the culture is one of sharing and helping each other out when needed.
The café’s vision is to be the most popular café within the local region renown for it’s amazing local food and service and vi
ant atmosphere.
It’s mission is to grow the café and it’s popularity by strong leadership, sound communication and the provision of a clear strategic direction that ensures it’s a great place for staff to work; it provides food and beverages that the public wants with a focus on local produce and sustainable practices; and it becomes known for its vibe and atmosphere.
Values listed in its Strategic Plan include:
Operating with trust and integrity with each other, as well as with employees and the community.
Customer focus through appreciation of interests and passion for food that is local, healthy and delicious and sustainably sourced.
Camaraderie through recognising the superior strength and efficiencies of good team work
Innovation through best practice and change
Openness and transparency in communicating with our employees, customers and the
oader community.
The organisation has adopted three key strategic goals is to improve local interest in the community and not just rely on the hotel guests for revenue, specifically to:
increase local traffic by 25% in the new upcoming financial year
develop and implement a “specials or loyalty” program to use as the basis of weekly advertising in the local area
provide entertainment to encourage people to stay longer.
A key approach to achieve these will be to establish relationships with local talent to provide entertainment and increase advertising locally.
The owner has asked you to develop a team work plan that will include a range of tasks and activities that the café’s staff can ca
y out over the next twelve months to achieve the key strategic goals and objectives.
In order to develop a plan that will be enthusiastically adopted by the team, you are to conduct a meeting with the staff to inform them of the new key goals, and to workshop innovative ideas they may have that could help the business achieve them. With the participation of the staff, you are to translate their ideas into actions that they will then ca
y out.
1. Prepare for a meeting with the team.
The meeting will provide an opportunity for all