Sangeeta answered on
Mar 19 2020
Queensland Health Payroll System Failure
The Australian saga started during the year 2006 at the time when Queensland Health made a decision for upgrading the payroll system for its 78,000 staff members (Sharma, 2013). The agreement, ultimately won by IBM, the same corporation responsible for Phoenix, did not go online till 2008. Almost instantaneously, Queensland Health staff members complained that they were underpaid, overpaid or not paid at all. The bid of IBM was for 6 million dollars, however the corporation was ultimately paid over $30 million for the payroll system that went into usage in spite of forewarnings to the government that it was not fully equipped (Sharma, 2013). The up-gradation of the QLD Health payroll system must undertake a front position with respect to failures in public administration within Australia (Sharma, 2013).
Although, the Queensland Health required a slick, automatic payroll system, which would effectively substitute its soon-to-be-outdate system, it resulted in with one, which needed 1,000 staff members manually filling around 92,000 forms about every two weeks. There are several reasons that resulted in the failure of QLD payroll system (Sharma, 2013). Firstly, there were early signals of ineffective internal governance as well as mismanagement well prior the QLD Health payroll system was given over to IBM during the year 2007. Secondly, the Queensland Treasury were unknowledgeable system implementers rather than being practiced project managers (Sharma, 2013). Thirdly, the divisions within the region, taking in Queensland Health, weren’t prepared for a standardised system directed through an external contractor (Sharma, 2013). Fourthly, the payroll system was unsuccessful in acute user acceptance testing (UAT) procedures but in place of dealing with the problems, the bar for analysis was
ought down and less rigid procedures were considered for ensuring that the system meets the time factor.
Considering the above discussion, I would like to further assess the QLD payroll system failure by making use of suitable criteria as well as indicators for comprehensively understanding the chief reasons that led to the failure and would also put forward recommendations to avoid such failures to occur again in future.
Discussion of Standard Criteria
A project is basically a multifaceted, nonroutine, one-time endeavour restricted through time, budget, performance specifications design and resources for meeting customer requirements (Mesly, 2017). Project management refers to a set of techniques, tools and understanding that, when adopted, helps in achieving the three key constraints of cost, scope and time (Frese, 2013). Nevertheless, on the basis of literatures, around 52.7 percent of projects were unable to finish on time and exceeded cost and around 31.1 percent not achieved the scope (Coley, 2012). The progress in latest knowledge has augmented the projects complexity since projects involve the recent advances (Phillips, 2016). In the present day, several corporations lay focus upon project management, since it concentrates upon accomplishing project goals (Mesly, 2017). Moreover, there are several criteria associated with project failure. Further, the below sections throw light on few criteria of project failure.
Improper Planning and Estimation Criteria
This criteria asserts that actual cost and schedule estimations aren’t revised at the time when greater information becomes accessible as a project moves ahead (Frese, 2013). Additionally, plans aren’t used appropriately or used for guiding the project ahead, therefore resulting in the project failure.
This is associated with project scope modifications, improper usage of project procedure, chief changes in the testing and requirements and/or examinations are done poorly (Wasileski, 2015).
Project managers aren’t proficient at acquiring the needed management abilities. Additionally, few managers are incapable of applying and putting into practice the theory of project management (Brock, 2013). In effective communications is also one among the chief human criteria leading to project failure.
Clear statement of requirements criteria
This implies towards the base level requirements. Through building a negligible, accessible base level of requirements and after...