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Your task is to research the following topics then outline your findings in a report. Use the questions below as a guide to your research: 1. Discuss the following business practices which are...

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Your task is to research the following topics then outline your findings in a report. Use the questions below as a guide to your research:

1. Discuss the following business practices which are relevant to understanding client needs:
a. Change management
b. Information gathering techniques
c. Planning process, including development of ICT business solutions
d. Preparation of reports

2. Identify at least four (4) of the current industry accepted hardware and software products which are relevant to client services and support, and for each identified, outline:
a. The general features and capabilities of the product
b. Vendor product directions

3. Explain the legal principles of commercial contracts and service level agreements (SLAs).
4. Discuss the interpreting of organisational policies, procedures and plans which are relevant to client business interaction, including contracting.
5. Summarise the concept of negotiation.
6. Outline a process for building business relationships.

Answered Same Day Apr 29, 2022

Solution

Swapnil answered on Apr 29 2022
114 Votes
1
    A
    Change management:
The following are some of the best practices for the change management:
Mobilize active and visible executive sponsorship: The positive leader basically guides the organization for changing and participating the success contribution. The importance of contributions to change the success. The participants will be used for the describing the contributor which can be actively visible.
Apply a structured change management approach: The intentional approach will be used to manage the necessary structure for the different activities that can allow the project lifecycle. So using the formal processes we can consistent the application that can give the more initiative to the organization.
Communicate frequently and openly: The change management most times struggle to the misconception to the management communication. So basically it can change the management for the effective communications that are leading change successfully.
Engage with front-line employees: We can apply the change management that can affect to the communication on employees. The process will give you the successful outcomes to the organizations. So the given objectives that can clears the employee engagement and the participation that was identified to the top contributor to the success.
    1
    B
    Information gathering techniques:
An assessment will basically take an information that can give you the literacy agency and the strength, weakness, opportunities and threats.
The following are different methods that can gather the information for the people to using the advantages:
Questionnaires, surveys and checklists: Used to collect the information from people in the non-threating way.
Personal interviews: It is used to understand the different people’s opinion and point of view to getting the additional information for questionnaire.
Documentation review: It is used to gathering the information for inte
upting the program by examining the reports, program statistics, annual reports and financial records.
Observation: It is used to watch the program that can gather information about the what is happening day to day.
    1
    C
    Planning process, including development of ICT business solutions:
In the business practices this is the primary process that can specifies the organization objective. So the planning that can have the process begins to the settings of objectives. An objective can have the management to achieving the operations. It can em
ace all the technology and applications together with the multiple concepts and its information that can have the processes and people used to communicate to...
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