Your task is to research the following topics then outline your findings in a report. Use the questions below as a guide to your research:
1. Discuss the following business practices which are relevant to understanding client needs: a. Change management b. Information gathering techniques c. Planning process, including development of ICT business solutions d. Preparation of reports
2. Identify at least four (4) of the current industry accepted hardware and software products which are relevant to client services and support, and for each identified, outline: a. The general features and capabilities of the product b. Vendor product directions
3. Explain the legal principles of commercial contracts and service level agreements (SLAs).4. Discuss the interpreting of organisational policies, procedures and plans which are relevant to client business interaction, including contracting.5. Summarise the concept of negotiation.6. Outline a process for building business relationships.
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