You will be creating and analysing a checkout (queue) model for ACME QuickMart, a general store
in a small, but growing regional town.
QuickMart's managers are very proud of their excellent quick service. The store currently only has
one queue and one checkout counter but, with a growing population, management is considering
new checkout options. They've done their market research of similar stores and want to compare
their one queue, one checkout station to the checkout models below:
•
one queue with three checkout stations, but the 2
one is only opened if 3 or more
nd
customers are waiting in the first line and the 3
one is only opened if 2 or more customers
rd
are waiting in the second line.
•
three queues with three checkout stations, where one is an express station for customers
with 8 or fewer items. The other two checkout stations are normal stations. If no customers
are in the express queue, the express checkout server will take the next customer in the
non-express queue with more waiting customers. If two queues have the same number of
customers, the express checkout server will take the next customer in the first queue.
QuickMart's management would like you to provide some analysis and recommendations on which
checkout configuration would provide the quickest checkout service for their customers