You have just been hired as the special assistant to the chief executive officer (CEO) of your health care organization, Thunder Hospital. Your duty is to head up the new quality improvement...

Quality Improvement Plan:
THUNDER HOSPITAL
About Thunder Hospital
    Thunder Hospital is a leading health care Organization in patient care or hospital industry.
    Its services include:
    Hospice care;
    Dental Services;
    Primary care services;
    Infectious diseases clinic;
    Mental health and drug treatment.
Hospice Care- Support and care given to the people who are seriously or terminally ill.
Dental care: Related to the dental problem
Primary care services: Primary care includes health promotion, disease prevention, health maintenance, counseling, patient education, diagnosis and treatment of acute and chronic illnesses
Infectious diseases clinic: clinic for the cure of diseases such as cholera, typhoid, pneumonia, tuberculosis.
Stakeholders of Thunder Hospital
Media;
Patients;
Management;
Service users;
Hospital Staff;
Health visitors;
Special interest group;
Suppliers of drugs, medical tools and equipments.
Media: It includes both electronic and print media who are interested in the hospital, its business and its services
Management: It includes the top management consisting of Board of Directors, CEO, President, Manageing Directo
Service Users: A generic term for a person who uses health and/or social care services from service providers.
Health Visitors: Health visitors are nurses or midwives who are passionate about promoting healthy lifestyles and preventing illness.
Special interest group: Interest groups help to educate the general public, as well as policy makers, on their issues. They also look for ways to fund their causes.
Issues faced by the Hospital
Medication e
ors;
Patient safety problems;
25% rise in hospital-acquired infections;
Increase in the rate of patients fall per week.
Medication e
ors: Wrong supply of medicines and drugs to the patientsuch as wrong dosage and infusion rate.
Patient safety: In some hospitals, patient safety is a top priority. Strong health care teams reduce infection rates, put checks in place to prevent mistakes, and ensure strong lines of communication between hospital staff, patients, and families.
Hospital acquired infections: Hospital-acquired infections are caused by viral, bacterial, and fungal pathogens; the most common types are bloodstream infection (BSI), pneumonia (eg, ventilator-associated pneumonia [VAP]), urinary tract infection (UTI), and surgical site infection (SSI).
What is Quality Improvement Plan (QIP)?
    A plan made by an Organization for the purpose of Quality Control and Quality Assurance;
    QIP focuses upon the minimization of e
ors in its business processes and activities, thus, leading to better quality of products and services offered and increased customer or client satisfaction.
Quality Control: Quality control is defined as the process of setting standards and testing to make sure something, like a product or service, is done co
ectly.
Quality Assurance: Quality assurance is a way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers or clients.
Need for Quality Improvement Plan (QIP)
To reduce client complaints;
To increase client satisfaction;
To improve...