You have been tasked with creating business continuity plans for Good Egg Auto loans. The business...

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You have been tasked with creating business continuity plans for Good Egg Auto loans. The business is to work with auto dealers to get loans for those with less than stellar credit. They have 3 business divisions, Account Opening and Funding, Account Servicing, and Collections. IT has two divisions Network support and Helpdesk. Everyone else is considered back office and will not be part of this exercise. Each team has approximately 100 people split between 2 facilities, Philadelphia and Dallas. Both are in similar office parks in the suburbs of their respective cities. For the midterm you must create a Business continuity plan for a small, medium and major incident. 6 plans all together. Make any assumptions you need to fill in any information gaps or ask your instructor for advice.

Swati · Accepted Answer

Business continuity plan
Good Egg Auto loans
Philadelphia Small incident plan
Small incident where Trashcan fire closes half the building for a day will lead to phone as well as internet outage risk resulting in the cut cables, phone server down as well as phone company power loss. The probability of such an incident is low whereas its impact is high in Philadelphia business setup. It will impact the business critical system.
As downtime is 24 hours due to such fire and impact is on half the building so for Account opening and funding function being a highly critical business process for organization needs to restart within 4 hours. The direct impact will be on opening of accounts, acknowledgement acceptance and funding of dealers. The employee incharge for this function is B. Bechard- Dir and alternative resource is A. stauffer. In order to restore this function we need to work on funding system, payment system, phone and email system as well as loan origination system. Thus, 1 employee will be required for funding and payment system, one may work on phone email as well as loan origination system from IT support services. Other business functions that may get down because of this includes helpdesk and IT division support as the phone outage will be there harming the cables, it will have impact on the customer service. To overcome this, Email function may be kept active at customer support while deactivating call option for 24 hours.
For account servicing function again being highly critical, we need to restore its functioning within 4 hours fow which employee in charge is E. Calloway- VP and the alternative in charges are J. Sylvester and Aasif TBD. Impacted functions because of this incident are Operations and Financial reporting including partner reporting, file transfer to servicing platforms and from servicing platforms to domain servers. So, the required resources will be Account Maintenance system, phone management system, email. In order to restore this function, answering questions about loans and updating customer/dealer accounts may be done via email system. To maintain the regulatory guidelines, alternate telephonic services via internet may be used. 
For collections, the criticality of this function is medium and can be restored at earliest in 48 hours. Hence, our incident will impact plant for 24 hours;

You have been tasked with creating business continuity plans for Good Egg Auto loans. The business is to work with auto dealers to get loans for those with less than stellar credit. They have 3...

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