Spicey dishes are too cold.
Waiters tattoos offensive.
not enuf parking here
ived too quickly.
Spicy Thai Coconut Soup was cold
Some servers are overwhelmed.
I think you should hire better waiters.
slow, slow, slow, slow
This meal is so expensive.
Service is rushed
Watier greeted us as, "How are you guys?" I am a customer, not a casual buddy.
Food is cold
Food is too fatty
Our Grilled Thai Beef dishes were undercooked..
ived too quickly.
Too noisy / can't hold a conversation
Waitress didnt take care of us
why is the water tasting ho
Menu hard to read and dirty.
ought too soon.
Food is too unhealthy
Coffee is burnt.
Drinks not a
iving fast enough.
Food is dry
Temperatures being to hot inside.
wait staff bad
Temperatures being too cold inside.
Soda is flat
Waiters hair being down.
Menu needs more fresh items
Server did not offer a to go box.
Service could be better.
Unhappy that we didnt recieve the table we WANT, with no reservation.
Dirty glasses and plats.
ought out coffee too soon before dessert and coffee got cold
Service is not professional
It's too loud in this restaurant!
site is hard too read
My Grilled Thai Beef was too well done
"Mild" pad thai is too hot.
Thinking we are being overcharged for desserts
Menu could be clearer.
Server actually sat next to my boyfriend at our table.
Not clean is no good.
Menu options good be better.
A.C. too cold
Cannot find serve
Fod is generally too salty.
Felt like we have to leave the place for the next group of dinners.
Received different dish than ordered
Server did not refill drinks.
Menu . . .
My server is so slow!
Your menu is hard to read.
It's too dark in this restaurant!
Wiatress wiped down our tabletop and seats with the same dirty cloth.
Inconvenient parking - your website should explain this.
prking iz baad
Check came too slow.
It's too cold in this restaurant!
Parking lot is too small.
I wanted my noodleson the side!
Service is bad
Server took a rag and flung all the residue and crumbs off the edge of table onto chairs.
It's too hot in this restaurant!
not enough veggies in my Spicy Thai Coconut Soup
Music was too loud.
Servers were overly familiar (squatted down at our tble).
Webstie should list specials.
Whats taking so long for our dinners?
Server was slow.
The bill coming too soon.
Waiting too long to be seated.
Coffee isnt hot enough
decor needs updating
the restaurant is too cold
Hair in food
Service is unfriendly
Too much ice in our soda.
Menu choices are good but could be better. Other than that, we had a great experience.
Your parking sucks - but I love your food!
menu culd be better...
Your sit doesn't have the latest menu.
there is not enough chicken in my soup
Take too long to pay check
Place not clean
My drink isnt strong enough
Some severs are te
my drink is too sweet
Food is good but served cold.
Server rushed guests to decide on their order.
It's too busy in this restaurant!
Not enough alcohol in our 'Neat' drink.
Never, never, nev
my drink is too bitte
Portion is small
You really, really need to clean your bathroomz . . .
ived too quickly.
This is definitely NOT what I ordered!
Portions are too small
Wraps are good but served cold.
Lights being too
Food is too greasy
Server unavailable when needed.
Food too hot
Other loud guest
Server asked if I needed change - this is presumptuous.
Could you add a better kid's menu?
Shuld have signs showing alternate paring sites when your lot is full.
A waiter taking too long to a
ive at a table
the line up to be seated is too long
Service is slow
there is no parking
Server started clearing dishes while some of us were still eating
Upset that we came 15 minutes early to pick up lunch to go and its not ready
Food is bland
Can't watch what we want on TV
the restaurant is too hot
Food is not fresh
Parents allowed children to run loose
We didn't like our table but couldn't get a booth.
Lack of items on the menu (too many thai meals)
Food has ingredient in it we doesn't like
Where are the specials on the menu?
Its not clear.
Server was rude and slow.
$24 for one entree?!?
Food is overcooked
Food is too salty
Hello! I think
Price of salads.
When I went to the ladies room, there were no towels or soap.
Don't have certain dish on menu anymore
Food is overpriced
Bathroom was dirty.
My children did not have a good time at your restatuarnt. I want my money back.
We had a party of 10 and it took f-o-r-e-v-e-r to get us a table!
Our waitress was very nice but slow.
Food is undercooked
ude, rude, rude!
Dingin room is noisy.
music is too loud
Received different than what they expected
Fly in drink
Food is flavorless
My food is cold
Service could be faster.
Taking dishes before everyone is done.
Bathroom not clean
Menu is confusing.
My drink is too strong.
You don't have enough parking - has anyone ever told you that?
Waiter took too long to
Upset that we have to wait until 5:30 for dinner to even begin.
We didn't like the location of where we're sitting
Portions are too small.
Where is the children's menu?
Waiting . . .
lack of napkins
Portiosn are too large.
The bill coming too late
Food is tasteless
ight in this restaurant!
No, no, no!
my drink is too sou
Lack of sides
Am angry that a Top Shelf drink costs too much.
Having dishes sitting in front of them
I can't find parking after 7PM.
You have the worst parking lot I have ever seen.
oke up with me over the cold fud. Thanks alot…
Not enough ice in drink
Not enough choices on menu.
ing main plate before appetizer is over.
You need more vegetarian items on your menu.
kitchen not clean!
Updated your menu! Ours was six months old!
Too many choices on menu.
Gratuity added onto check
You are working at the restaurant and when owner hears you studied TQM at the University, asks you to convert raw data from paper customer comment forms at each table s into a Pareto Chart. The owner asks you to do the following tasks:
1. Create an Excel file
a. Label the first worksheet 'Pareto Chart'.
. Label the second worksheet 'Customer Comments' and paste the data from the included text file, then assign each comment to one of the following nine categories (note: not all comments fit neatly into a category, so use your judgment as to the best place to put them. However, each comment must belong to one and only one category):
Cleanliness Other Parking Website
Food Prep XXXXXXXXXXMenu Service Unknown
c. Create a Pareto Chart based on the distribution of comments by categories. Note: this will require doing a Pivot Chart to count the number of records in each comment category. Follow the instructions shown in the video (5m 26s) at: https:
www.youtube.com/watch?v=dMWq 48_TsNo, which explains the chart mechanics in detail.
d. Insert a textbox under the Pareto Chart and answer the following questions: What is the summary of what this chart shows? What are your recommendations to management? What is a significant limitation of the data in this particular chart (i.e., not a limitation of Pareto Charts in general)? What do you propose be done to alleviate this limitation?
2. Insert a second textbox and answer the following questions regarding the quality of operations at the restaurant:
a. Based on the data provided, what do you think reasons are for poor customer satisfaction and what are the potential impact on loyalty behaviors at the restaurant?
. Develop a procedure that should be followed by the staff when they first come into contact with a diner.