WS 128
Student Assessment
Students Name:
Assessors Name:
Qualification Code and Name:
CHC52015 Diploma of Community Services
Unit of Competency Code and Name:
CHCDIV003 - Manage and promote diversity
Date Given:
Date Due:
Date Received:
Student Declaration
I acknowledge as a student the following:
· I have received my copy of the Student Vocational Assessment Guide.
· The assessment process has been explained to me and I am ready to commence the assessment.
· I have been advised of the assessment requirements, my rights and responsibilities as a student and I am ready to be assessed.
· I understand the evidence I need to provide and how to complete this assessment.
· I understand my right of appeal.
· I have discussed with my trainer any special needs that should be considered when undertaking this assessment task
Declaration:
· I declare that the details included in this assessment and all supporting documents are a true and accurate record of my abilities in relation to this unit
· I have made a copy of this assessment.
· This assessment contains no material written by another person except where reference is made.
· I am aware that a false declaration may lead to the withdrawal of a qualification or statement of attainment.
· No part of this assessment has been plagiarised
Student Signature:
Date:
Task
Method of Assessment
Satisfactory
Not Satisfactory
Re-Assessment Required
One
Questions and Answers
Two
Written Task
Three
Role Play
Fou
Portfolio
Assessors Feedback To The Student:
Student Feedback:
Assessors Signature:
Date:
Students Signature:
Date:
Unit of Competency
Elements:
1. Research diversity in the workplace
2. Foster diversity
3. Adapt communication strategies
4. Contribute to workplace diversity policies and procedures
Performance Criteria:
1.1 Collect and evaluate quantitative and qualitative workplace diversity data
1.2 Identify and analyse potential benefits of diversity in relation to the workplace objectives
1.3 Analyse how cu
ent diversity practice matches workplace objectives
2.1 Provide a role model for others through individual behaviour that demonstrates respect for diversity
2.2 Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and clients
2.3 Develop work practices and undertake planning in a manner that shows respect for workplace diversity
2.4 Identify and adapt professional development opportunities to address the needs of a diverse workforce
2.5 Generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy
2.6 Identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace
2.7 Value and encourage collaboration and the experience of working with diverse clients and colleagues
3.1 Use communication strategies to meet the diverse needs of individuals within the workplace
3.2 Implement tailored communication strategies for targeted individual and group needs
3.3 Identify and/or develop and use resources that facilitate effective communication in the workplace
3.4 Reflect on use of communication strategies with regard to workplace diversity and identify potential improvements
4.1 Develop and document diversity strategies in consultation with stakeholders including people from key target groups
4.2 Advocate for diversity strategies to be implemented in accordance with workplace policies and procedures
4.3 Develop measures for evaluating the outcomes of workplace strategies, policies and procedures for diversity
4.4 Report on workplace diversity strategies within appropriate context
Performance Evidence:
The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:
esearched diversity in at least 1 workplace in terms of cu
ent performance and meeting of diversity objectives
used strategies to foster and promote diversity in work practice:
coaching and mentoring
communication
work planning
contributed to the development of workplace diversity policies and procedures for at least 1 workplace
Knowledge Evidence:
The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the work role. This includes knowledge of:
concepts of cultural awareness, cultural safety and cultural competence and how these impact leadership and management practice
concepts and definitions of diversity
key areas of diversity and their characteristics, including:
culture, race, ethnicity
disability
eligious or spiritual beliefs
gender, including transgende
intersex
generational
sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual
the role of leaders and managers in encouraging diversity in work practices and service delivery
impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of self and others
legal and ethical considerations (international, national, state/te
itory, local) for diversity practices at a management level:
discrimination (direct and indirect):
age
disability
acial
sex
equal employment opportunity (EEO)
human rights
ights and responsibilities of workers, employers and clients
enefits of workplace diversity
types of direct and indirect discrimination
ways to ensure effective and equitable activities to diverse clients
a
iers to inclusivity
cross-cultural communication strategies and how these can be integrated into workplace practices
principles and practices of inclusivity and the types of planning and work practice that support diversity
Assessment Conditions:
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.
The following condition must be met for this unit:
presence of situations that allow interaction with other people in a leadership role
Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Foundation Skills:
The Foundation Skills describe those required skills (language, literacy, numeracy and employment skills) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
WS 128
Student Assessment
F:\Workskills\Courses\ Dip CHC52015\Assessment\CHCDIV003 Manage and promote diversity\Student Assessment.docx
Created on 14/10/2015 12:37:00 PM Created by MBarnes Revised 28/2/2018 5/04/2020 by L. He
ick
Page 5 of 24
V3
Assessment outline
This assessment contains four parts. You are required to answer all questions. Each response requires a minimum of one paragraph. You are being assessed on the learning you have already undertaken as listed below.
The first task is questions and answers. You must complete each of the questions, ensuring that the response co
esponds with the task number.
A minimum of a one paragraph response per question is required.
Task two is a written task. You must complete each of the points, ensuring that the response co
esponds with the task number.
A minimum of a one paragraph response per question is required.
Task three is a role play. You must conduct a meeting with your staff in which you promote diversity and discuss your diversity and communication policies/ strategies from your written report in assessment task 2.
Task four is a portfolio tasks. You are required to research and add the required documents to your folder.
Task 1: Questions and Answers
You must complete each of the questions, ensuring that the response co
esponds with the task number. A minimum of a one paragraph response per question is required.
1. Explain what is meant by “diversity”.
2. Explain each of the following:
a. Cultural awareness
. Cultural safety
c. Cultural competence
3. Discuss how the above terms impact on management and leadership. For
example – why are each of the above important for a leader to
promote/foste
attain?
4. Identify two benefits of diversity.
5. Discuss what you believe the role of a leader / manager should be in
encouraging diversity in the workplace and in work practices.
6. Reflect on your own culture and background. How does your diverse
background impact your:
a. Behaviou
. Interpersonal relationships
c. Perception and expectations of others
Give a specific example of each in your answer.
a. Behaviou
. Interpersonal relationships
c. Perception and expectations of others
7. As a manager explain how the following legislation applies to you and the application
of diversity practices in the workplace: (KE: 6a, 6b, 6c, 6d, 6e, 6f)
a. Age Discrimination Act
. Sex Discrimination Act
c. Racial Discrimination Act
d. Discrimination Act
e. Racial Hatred Act
f. Disability Discrimination Act
g. Fair Work (Equal Employment Opportunity)
8. Read through the Australian Community Workers Association (ACWA) Code of
Ethics and the NSW Government Family & Community Services Code of Ethical Conduct. Identify and discuss the sections of these codes relating to diversity and discrimination.
9. Give examples of how an organisation could discriminate against each of the
following both (directly and indirectly). For example, for each item below,
give an example of direct discrimination and an example of indirect
discrimination.
a. Age
. Disability
c. Race
d. Sex
a. Age
. Disability
c. Race
d. Sex
10. Discuss the rights and responsibilities in relation to diversity and discrimination for
each of the following:
a. workers
Rights:
Responsibilities:
.employers
Rights:
Responsibilities:
. clients
Rights:
Responsibilities:
11. Discuss at least two ways, that you as manager / leader can ensure effective
and equitable activities to all clients and ensure that your workplace and
service is inclusive and supports diversity.
12. Explain what is meant by inclusivity and give at least two examples of ba
iers to
inclusivity.
13. Identify three cross-cultural communication strategies you could use at your
workplace with communicating with people from different cultures.
Task 2: Written Task.
You must complete each of the points, ensuring that the response co
esponds with the task number. A minimum of a one paragraph response per question is required.
For the organisation you cu
ently work for, or for an organisation you have worked for in the past, complete the following tasks.
1. Collect both qualitative and quantative data on your workplace’s diversity. This may include numbers of people (staff and clients) that are from a different culture, are older, younger, different races, religions, sexual orientation, gender, etc. Add to your portfolio.
2. Analyse and evaluate how your workplace’s cu
ent diversity practice matches (or doesn’t match) the