Using Goldratt’s Theory of Constraints (TOC) as a model, please do the following: 10 to 12 PowerPoint slides with speaking notes · Identify two separate processes or queues from your everyday world(s)...

Running Head: HEALTHCARE                                1
HEALTHCARE                                        2
HEALTHCARE
Table of Contents
1.    Title    3
2.    Process/queue- Single line    3
3.    TOC model- Identify    3
4.    Exploit    4
5.    Subordinate    4
6.    Elevate    5
7.    Warning    5
8.    Process/Queue- Multiple lines    6
9.    TOC model- Identify    6
10.    Exploit    7
11.    Subordinate    7
12.    Elevate    8
13.    Warning    8
14.    References    8
References    10
1. Title
2. Process/queue- Single line
· Most straightforward type
· It is one single serpent line – banks, restaurants, movie theatres
· Multiple check points exists
· To reach them one has to stand in single line only
Single line queues as the name suggests is one single straightforward serpent line which is commonly seen in banks while depositing or withdrawing cash, take away counters of restaurants which serve on one on one basis or movie theatres where to show ticket to checker one has to be stand in single queue (Achieng, Paul & Mbura, 2018). There can be several check-points and when customer reaches front line he is asked by available check point for service.
3. TOC model- Identify
· Limited waiting space
· Dependency on a
ival rate as average interval time is highe
· Absence of stationary process in the system
· It follows first come first serve basis
Due to non-availability or possibility that waiting space is limited single queue is encouraged. Potential customers after seeing long queue feel discouraged as they feel that it will take long to get their turn. Also the business may see peak or slack period which impacts the flow of the customer to the facility (de Jesus Pacheco, Pergher, Junior & Vaccaro, 2019). The first cum first served basis concept is followed to handle waiting line and services are distributed exponentially.
1. The waiting time limits the productivity of the system. If waiting time is high, the waiting space is crowded or staff is handling the queue manually the customer will leave without availing the service. For instance, is long queue is at take away centre at McDonalds customer will likely to go to KFC or other outlet.
2. Long processing times will be more hurtful rather long queues because if the queue is moving faster, the customer will join.
4. Exploit
· A
anging more space for expansion requires money
· Money is a constraint so buying land on lease can be an alternative
· Self-help kiosks will be installed
· Reduce waiting time in queue
· Kitchen will get notification
It is required to consider what location will help in exploiting the constraint to the maximum. The space can be bought by money and here the constraint is money (Goldratt, Schragenheim & Ptak, 2017). The space can be added to existing facility by buying or leasing land and expand it. During peak business periods it will be easy to manage the customers as more space can be allocated to install self-help kiosks. It will allow them to place orders by themselves and save their time. The backend kitchen team will get the notifications and they can prepare the order without hassle. This will also helpful in reducing the single line in routine season also.
5. Subordinate
· Toughest stage as Theory of constraints
· Employees will be playing lead role
· Ready to serve kiosks orders
· Predict busy time menu from past order studies
The most toughest part is the implementation. Employees need to stay active and conscious in their efforts so that waiting time for customers can be reduced to minimum. They will be predicting the a
ival...