The Progress Report
1. Summary of progress -400 words
Provide a summary of the cu
ent status of the project including the progress made towards completion of the project. Write about
As a stand-alone assignment
How far I have progress from the proposal (submitted the proposal and the marks is good)
What I have fix after feedback, here is the feedback that need to be fixed
· Overall your proposal is good. You need to work on the comments and feedback given. You need to refine your focus a bit. Also, please ensure you seek appointment for academic writing, structuring and referencing in your next quarter of Business Project. There is a need to connect the theories chosen, tools selected with the problem identified and for evaluating findings. There are many assertions that needs clear substantiation. There are few weak transitions between ideas. You need to work on project plan.
To keep notes that will help me remember what I’ve done
2. Challenges -400 words
Provide information about to any issues arising from the plan to complete the project. If the progress has fallen behind the original schedule, provide information detailing a plan for how the project will now be completed on time.
Write about 3 Challenges
1. Please write about a quantity of the proposal literature
• A quantity of literature
- It can be difficult to deal with the quantity of literature that one might have accessed. The literature review is iterative. This involves managing the literature, accessing data that supports the framework of the research, identifying keywords and alternative keywords, as well as constantly looking for new sources.
2. Please write about the student can not access this company for some resources and customer details as she didn't work there
• Getting access to Sendle’s resources and customer details
- Not my cu
ently working company
3. This one please talk about student need to manage time as a full time working and full-time studying
• Time pressures
- Balancing the write up with other assignment deadlines and work
3. Updated schedule -200 words
Provide an updated schedule showing progress towards completion of the project. Include any deviations from the plan.
Proposal done and submitted in the first seven weeks
Now working on the progress report from week 8 to week 10
Start working on the final report by next quarter
Microsoft Word - Proposal.docx
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Proposal: To Examine Delivery Issues and HR Operations of Sendle Industry Logistics.
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Table of Contents
Proposed Business Topic 3
Background Information 3
Situation Analysis 4
Proposed Theory and Tools 5
Proposed Data Resources and Plan for Completion 6
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Proposed Business Topic
Companies in the logistics and delivery industry are focused on giving customers good
experiences through efficient business structures that enable timely deliveries. Moreover, quality
delivery assists managers and persons in leadership positions in companies to differentiate their
operations in delivering quality goods and services (Choi et al., XXXXXXXXXXThe project will focus on the
impacts of customer satisfaction on an organization's success in achieving goals, missions, and
objectives. The project will shed light on how customer satisfaction plays a role in boosting the
financial performance of Sendle Logistics Company, management of Sendle's value chain, marketing,
and increased competition. Customer satisfaction is essential in the modern world of business
operations. Competition in the logistics industry has increased. Companies are competing to deliver
high-quality goods and services and give the customers quality experiences in terms of delivery.
Customer satisfaction encompasses knowing clients' expectations, reaching out to customers on the
feedback about services and goods, maintaining consistency in meeting customer needs, having
skilled professionals in the customer service departments, considering the culture of customers,
therefore enhancing the experiences of the customers. Therefore, organizations require an
understanding of essential elements of customer satisfaction to facilitate high productivity.
Background Information
Sendle Logistics Company is based in Sydney, Australia, and operates within and beyond the
Australian market. The Company deals in courier services around the country and has recently
expanded operations to over 220 countries in the region and worldwide. The Company has done well
in gaining an advantage of partnering with other organizations and incorporating advanced technology
to promote efficiency and convenience in the delivery industry (Cichosz, XXXXXXXXXXThe organization
faces competition from rising corporates and the government's Australian Post. Sendle is the first
organization to provide ca
on-neutral services in delivery. As a result, the establishment has edged
out some of the major competitors in the same industry. The Company was created in 2014 to
simplify the existing challenges in logistics. The Company has 125 employees across its operations
(SmartCompany, XXXXXXXXXXThe organization has been ranked third among its closest competitors of 10
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other companies. The organization has provided cost-effective delivery services to customers leading
to increased attention from the media and the public through their marketing strategies and quality
services and goods (Sendle: Logistics is becoming an even more important part of the economy. We
stand ready to do our part | Post & Parcel, 2021).
Sendle Logistics Company has faced challenges in customer satisfaction related to increased
demand for delivery services. Additionally, the Company has faced increased demand for its services
during the Covid-19 pandemic. Countries worldwide were on lockdowns, with many regions having
estrictions on physical movements. Therefore, the courier industry has experienced a surge in
demand for delivery services (Otsetova, XXXXXXXXXXThe increased need for delivery services has proved
eneficial in providing extensive market opportunities for organizations due to the public's need to
send and receive goods and services in time. Despite the chances presented by the growth of
operations and increased demand, Sendle faces challenges in meeting customers' demands in courier
services. The Company has received funds estimated to be $8.5 million generating approximately
$100 million in its operations every year (SmartCompany, XXXXXXXXXXAdditionally, the Corporation has
ecome one of the leading logistics companies in the country, partnering with big institutions such as
the Australian National Bank, Etsy, Virgin Velocity, eBay, NRMA, and others (Cichosz, 2019).
Despite the success and growth, the Company has had its fair share of challenges linked to increased
customer dissatisfaction. If not solved, the issue will affect the operations and profits of the Company,
educe popularity and customer loyalty. Therefore, giving competitors such as JAS Australia, CT
freight, Magellan Logistics, SYDNEY Logistics, etc. As a result, it is critical to evaluate the effects
the challenge of customer dissatisfaction has on the performance of Sendle Logistics Company.
Situation Analysis
Sendle Logistics Company has been leading in domestic responsibilities of delivery and
postal services in the country. However, the Company has faced issues in increased customer
complaints on delivery timelines and satisfaction. The challenges accrue from the increased demand
for delivery services since April 2020 (SmartCompany, XXXXXXXXXXThe founder James Chin Moody
confirmed that the Company was experiencing the biggest shift in freight services. The problems are
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owed to the increasing demand for delivery services and long distances causing delays and
inconveniences to the customers.
Additionally, employee turnover rates and dissatisfaction have also contributed to the problems.
Therefore, addressing the problems related to customer satisfaction in the Company is essential to
understand the functional changes and strategies the Company needs to make to stay ahead of the
competitors. The project seeks to understand the challenges of customer satisfaction due to the
increase in demand for delivery services. The project explores how the pandemic has contributed to
the demand for freight services, causing customer dissatisfaction.
Proposed Theory and Tools
Major review websites in Australia, including productreview.com, whirlpool, trust pilot, and
site ja
er, generally rate Sendle as below average. Most customer complaints in the reviews show a
general dissatisfaction among customers. Complaints include delays, poor communication, and poor
customer service, among others. This shows that the increase in demand for logistics services has
negatively affected Sendle's capability to satisfy its customers. Therefore, exploring customer
satisfaction in relation to Porter's five forces as per appendix 1.
The project will make use of expectancy disconfirmation theory in evaluating customer
satisfaction. The paradigm proposes that customers have expectations before the purchase of goods
and services from a company. As a result, the consumers judge the quality of the product based on the
fulfillment of their expectations, hence, making their expectations the standard of judgment (Leonetti,
2016). The theory will assist the project in understanding how customers' outcomes depend on the
confirmation of their expectations and the quality of the product or services in satisfying their
demands (Logistics sector 2015, XXXXXXXXXXThe reality at Sendle Logistics reflects a company that is
committed to giving its customers a good experience. However, the increasing demand for delivery
services has placed the company in a position that may lead to customer satisfaction review. The
pandemic has increased the pressure and needs for goods and services through the logistic industry.
Therefore, Sendle has faced slight challenges in adjusting satisfy the demands. Application of the
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Porter's Five Force model and Early Departure Procedure (EDP) will be critical in solving the ba
iers
created by customer dissatisfaction.
The project will encompass a range of human resource practice concepts within Sendle
Logistics to solve dissatisfaction issues. Sendle conducts its operations through strategic human
esource management. The process encompasses traditional human resource practices in combination
with the overall strategies of the company to achieve the desired success and productivity. Human
esource management practices are critical in gaining competitive advantages. The procedures
encompass strategic placement of determined and skilled personnel through integration of structural,
cultural and workforce tactics. The company has approximately 125 employees working online and
physically (SmartCompany, XXXXXXXXXXTherefore, understanding the human resource practices will assist
in examining the alignment of the company's goals, mission, programs, and employee leadership,
among other methods critical in improving customer satisfaction (Leonetti, XXXXXXXXXXThe project will
encompass the human resource operations in delivery. It is essential to understand the level of
compliance in Sendle's operations. The project will focus on evaluating the commitment of Sendle
Logistics in the selection, recruitment, and training of its employees. The project will make use of
various concepts to understand the value chain as per