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This essay is based on three (3) of the key communication concepts that have been discussed in this subject. Usea different conceptthat you used in assessment 1, either: Self-awareness Empathy...

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This essay is based on three (3) of the key communication concepts that have been discussed in this subject. Usea different conceptthat you used in assessment 1, either:

  • Self-awareness
  • Empathy
  • Emotional Intelligence

You are to address the following question in your essay:

‘How does a health care workeruseself-awareness / empathy / emotional intelligence when communicating with the person receiving care in a health setting and what may be the benefits for the healthcare worker and the person receiving care?

Your discussion is to be in essay structure:

Introduction-Serves as a “map” of the essay, outlining to the reader the key points contained in the body of the work.


Definition of the concept

Discussion with relevant examples from healthcare

Conclusion-Summarise the key points expressed in the body of the work, as well as the key learning from your research.

Please note:The content of your essay must be supported with scholarly references using current journal articles (that is – articles that have been published in the last 5-10 years).

Please review the marking rubric for more information on how marks are distributed for this assessment.

NB: Lecture notes or online subject-related materials are NOT acceptable as supporting references for this assessment.

Assessment Due Date

Thursday 30/05/17 (Thurs Week 13)

Return Date to Students

Following declaration of results to students



Word count

2,500 words

Assessment Criteria

Your assignment will be evaluated on the following assessment criteria:

Content – 70%

Organisation, structure & Style – 20%

Research & referencing – 10%

Referencing Style

Author – Date (Harvard)

A summary of the Harvard system can be accessed in the online guide on the Library website:


You will submit assessments via the Turnitin submission box on the subject Moodle site (labelled Assessment 3). Following submission, you will receive a similarity report. Following receipt of your similarity report you may wish to revise your assessment and re- submit your final version in Moodle. Please note it can take up to 24 hours for a similarity report to be generated, so your preliminary submission should be made more than 24 hours before the due date.

Subject Learning Outcomes Assessed


Answered Same Day May 29, 2020


M answered on May 30 2020
131 Votes
Emotional Intelligence 8
y (Name)
The Name of the Class (Course)
Professor (Tutor)
The Name of the School (University)
The City and State where it is located
The Date
Intelligence is in the modern day an admirable trait which measures mental abilities in the context of perception and information processing. Determining Intelligence quotient (IQ) tests one’s performance at school and in a job. Earlier, intelligence was limited to the raw ability of problem-solving in relation to language skills and logic. In the eighteenth century, a further definition was added to the discourse by identifying that empathy and intuition which has its roots in emotion can render insights which are not deliverable by intelligence. This
ings about the a
ival of a new theory called emotional intelligence, also known as Emotional Quotient where emotions are used in order to contribute reasoning.
Emotions are involved in the day to day life; in decision making, planning, and judgement and in every activity at school, home or workplace. To apply the theory of emotional intelligence would mean to practically use reasoning to govern emotion rather than giving in emotion to control one’s reasoning. As illustrated by Aristotle, the concept of emotional intelligence has been always been recognised as one of the important human characteristics; except in the past two decades, it has become a huge management ‘buzz' which intensified scientific investigation (Zeidner et al. 2009, p. x). Zeidner, Matthews and Roberts discussed the relation between the cognitive intelligence (IQ) and emotional intelligence (EI); individuals who do poorly in regards to words and numbers (cognitive intelligence) can still excel in dealing with emotions (emotional intelligence) which has drawn a lot of attention in the recent decades (Zeidner et al. 2009, p. x). This combination of emotion and reasoning or thought has become an effective way or method especially in the workplace is it plays a significant role in successful leadership, management, planning and performance. Its prominence in the culture at present is found across disciplines. It is seen as a quick fix panacea for that offers a viable solution at a workplace, home, and educational process.
Definition and Scope in Healthcare
Salovey and Mayer defined emotional intelligence in 1994 as “an organising framework for categorising abilities relating to understanding, managing and using feelings” (cited in Furnham 2012, p.3). According to the model of Bar-on (1988) “emotional intelligence consists of inte
elated emotional and social competencies, skills and facilitators that determine how well we understand and express ourselves, understand others and relate with them, and cope with daily demands, challenges and pressures” (cited in Furnham 2012, p.3). Another quotation by Furnham in 2001 stated that the concept is a "long-neglected core component of mental ability or faddish and confused idea massively commercialised” (cited in Furnham 2012, p.3). The term has become widely used in the modern day business leaders and among Human Resource professionals. There is about 10,000 existing literature on the topic (Furnham 2012, p.3). Emotional competencies that define EI has been elaborated as a compression of various components as presented below based on the structure given by Furnham (2012).
    Self Awareness
· Emotional Self-Awareness
· Self Confidence
· Accurate Self-Assessment
    Social Awareness
· Empathy
· Organisational Awareness
· Service Orientation
    Self Management
· Emotional Self-Control
· Adaptability
· Achievement Orientation
· Optimism
· Initiative
· Transparency
    Relationship Management
· Influence
· Conflict Management
· Ins. Leadership
· Change Catalyst
· Developing Others
· Teamwork and Collaboration
The recognition of emotional intelligence in social and professional level has grown since the recent decades. In the realm of healthcare, the extension of reflective practice of patients or person receiving healthcare in order to deliver a quality care through evidence-based experience has been a popular model. This practice by nurses and in a
oader sense, health workers constitute the fitness for practice. This is the point where healthcare and emotional intelligence intersects. “Martins, Ramalho and Morin (2010) showed that emotional intelligence is strongly related to the mental as well as physical health. EI as a method of communication is thence seen as an effective way while dealing with patients. Daniel Goleman in one of his books titled, ‘Emotional Intelligence; Why it can matter more than IQ’ has become one of the best-selling texts of psychology ever centralised his discussion on the fact that emotional illiteracy is one main reason for the existence of social evils, mental health problems, crime, as well as educational failure (Zeidner et al. 2009, p. 9). It springs out from the point...

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