Master of Business Administration Student Details ( Student should fill the content) Name Batch Number Student ID Cardiff Met ID : ICBT ID : Scheduled unit details Unit...

Master of Business Administration
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    CIS 7026
    Unit title
    Business Process and Data Analysis
    Assignment Details
    Nature of the Assessment
    Assignment – Individual Report
    Topic of the Case Study
    GIVEN
    Learning Outcomes covered
    YES
    Word count
    4000 words
    Due date / Time
    10 March 2023
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    I certify that the attached material is my original work. No other person’s work or ideas have been used without acknowledgement. Except where I have clearly stated that I have used some of this material elsewhere, I have not presented it for examination / assessment in any other course or unit at this or any other institution
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CIS7026: Business Process and Data Analysis
Assignment
Weighting of assessment: 100% total marks
Word Limits: 4000 Words
    Aim(s)
    This module is designed to enable the student to develop a critical appreciation of a range of business process and data analysis approaches and to explore key contemporary issues regarding their application in organisations.
    Learning outcomes covered
    · Critically evaluate, and reflexively apply, methods, techniques and tools for assessing, controlling and improving organisational processes and data;
· Critically demonstrate an appreciation of issues relating to the analysis of business processes and data in Organisations;
· Synthesise information and create appropriate visual representations of their analysis via use of an appropriate tool.
Assignment Brief
Task 01: Process reengineering in the wake of an economic crisis in Sri Lanka: Fuel Pass for fuel rationing (as implemented in August 2022)
During August 2022 GOSL (Ministry of power and energy) with the collaboration of Information and Communication Technology Agency (ICTA) rolled out a “fuel pass system” to streamline the fuel purchases under the (then) prevalent fuel rationing scheme. The initial response was positive though the process was still evolving and getting finetuned amidst some hiccups.
Note- At the time of rolling out of this fuel pass system, fuel rationing was expected to last for the next 12 months as observed by the relevant minister in charge. You are required to address Task 01 in the context of this (as prevailed in August 2022 and further) fuel rationing scheme.
1.a) With the aid of a High level Use case diagram capture the main use cases of the ‘fuel pass system’ (06 marks)
Ans.

There are four main components of the fuel pass system: the fuel station, the fuel pass system itself, the fuel pass holder, and the payment gateway. The fuel pass system allows a fuel pass holder to purchase a specific amount of fuel within a given time period, based on the fuel rationing scheme. The fuel pass is issued, recharged, or deactivated by the fuel pass system. When a fuel pass holder visits a fuel station, the fuel station verifies the validity of the fuel pass. If the fuel pass is valid, the fuel pass holder can use it to purchase a specific amount of fuel. Once the fuel pass holder uses the fuel pass, the fuel amount is deducted from the pass's balance. Finally, the payment gateway handles the transaction and ensures that the fuel station receives the payment for the fuel purchase.
1.b) In relation to this “fuel pass system” project identify the stakeholders and analyse them for their Powe
Interest dynamics (06 marks)
Ans.
Based on the given case study, here are the stakeholders involved in the fuel pass system project, and their powe
interest dynamics:
1. Government of Sri Lanka (GOSL)
· Power: High
· Interest: High
· Analysis: As the governing body of the country, the GOSL has significant power over the implementation and success of the fuel pass system. They are also highly interested in ensuring that the fuel rationing scheme is effective in managing fuel consumption during an economic crisis.
2. Ministry of Power and Energy
· Power: High
· Interest: High
· Analysis: The Ministry of Power and Energy has high power over the implementation of the fuel pass system, as they are responsible for the regulation of fuel consumption in the country. They are also highly interested in ensuring that the fuel rationing scheme is effective in managing fuel consumption during an economic crisis.
3. Information and Communication Technology Agency (ICTA)
· Power: Medium
· Interest: High
· Analysis: ICTA has medium power in the project as they are not directly responsible for the fuel rationing scheme, but they are responsible for the implementation of the fuel pass system. They have high interest in ensuring that the system is implemented effectively and efficiently.
4. Fuel Station Owners
· Power: Low
· Interest: High
· Analysis: Fuel station owners have low power in the project as they are not responsible for the implementation of the fuel pass system or the fuel rationing scheme. However, they have high interest in the system's success as it affects their business.
5. Fuel Pass Holders (Consumers)
· Power: Low
· Interest: High
· Analysis: Fuel pass holders have low power in the project as they are not responsible for the implementation of the fuel pass system or the fuel rationing scheme. However, they have high interest in the system's success as it affects their ability to purchase fuel during the fuel rationing period.
In summary, the GOSL and Ministry of Power and Energy have the most power in the project, as they are responsible for the fuel rationing scheme and have the authority to implement the fuel pass system. ICTA has medium power as the implementing agency of the system. Fuel station owners and fuel pass holders have low power but high interest in the success of the system, as it affects their businesses and ability to purchase fuel respectively.
1.c) Analysis stakeholder perspectives of this “fuel pass system” for THREE main groups of stakeholders (08 marks)
Ans.
An analysis of the fuel pass system from the perspective of three main groups of stakeholders:
1. Government of Sri Lanka (GOSL) and Ministry of Power and Energy
· Perspective: The fuel pass system is an effective tool for managing fuel consumption during an economic crisis, and it provides a more streamlined approach to fuel rationing. The system enables the government to regulate fuel consumption more effectively, ensuring that fuel is distributed equitably across the country. Additionally, the system can be easily monitored and evaluated to determine its effectiveness in managing fuel consumption.
2. Fuel Station Owners
· Perspective: The fuel pass system has the potential to reduce the long queues and waiting times at fuel stations during the fuel rationing period. It also reduces the risk of hoarding or misuse of fuel rations by individuals, as the fuel pass is tied to a specific individual and a specific amount of fuel. However, fuel station owners may need to invest in new equipment or training to use the new system effectively, and there may be initial implementation costs.
3. Fuel Pass Holders (Consumers)
· Perspective: The fuel pass system provides a more convenient way to purchase fuel during the fuel rationing period, as pass holders do not need to wait in long queues. The system also ensures that fuel is distributed fairly and that individuals who are in genuine need of fuel are able to access it. However, there may be concerns around the security and privacy of personal data associated with the fuel pass system. Additionally, pass holders may need to pay a fee to obtain the fuel pass or recharge it, which could be a financial burden for some individuals.
In summary, the fuel pass system is generally viewed as an effective tool for managing fuel consumption during an economic crisis, but there are some concerns around the initial costs of implementation, security and privacy of personal data, and financial burden for fuel pass holders.
1.d) With respect to the “fuel rationing scheme” (that prevailed during August 2022 and further) as implemented for the distribution of fuel to general public, business and other users address tasks 1.d.1 - 1.d.2
1.d.1 – Draw a Swimlane diagram to comprehensively capture the ‘fuel pass registration’ process AND produce comprehensive process description with the aid of ‘use case description(s)’ (09 marks)
Ans.
The swimlane diagram depicts two entities: the customer and the fuel station. The process begins when the customer requests a fuel pass at the fuel station. The fuel station then verifies the customer's details, such as their ID, vehicle registration number, and fuel requirements. Once the customer's details are verified, they are required to pay the required fee for the fuel pass. Once the payment is received, the fuel station issues the fuel pass to the customer. The fuel pass contains details such as the customer's name, ID, vehicle registration number, fuel type, and the amount of fuel that can be purchased using the pass.
Optionally, the fuel pass can be recharged at the fuel station, allowing the customer to purchase additional fuel as needed. The recharge process is similar to the initial fuel pass registration process, except that the customer does not need to provide their personal information again.
Here's a use case description that provides a more detailed description of the fuel pass registration process:
Use case name: Fuel Pass Registration
Primary Actor: Custome
Preconditions:
· The customer must have a valid ID and vehicle registration numbe
· The customer must have the required fee for the fuel pass
Basic Flow:
1. The customer requests a fuel pass at the fuel station.
2. The fuel station staff verifies the customer's ID and vehicle registration number.
3. The fuel station staff enters the customer's details into the fuel pass registration system.
4. The fuel station staff verifies the customer's fuel requirements, such as the fuel type and the amount of fuel needed.
5. The fuel station staff calculates the fee for the fuel pass and informs the customer.
6. The customer pays the required fee.
7. The fuel station staff issues the fuel pass to the customer.
8. The fuel pass contains details such as the customer's name, ID, vehicle registration number, fuel type, and the amount of fuel that can be purchased using the pass.
Alternative Flows:
1a. If the customer's ID or vehicle registration number is invalid, the fuel station staff informs the customer and the process is terminated.
2a. If the customer's fuel requirements cannot be met due to the fuel rationing scheme, the fuel station staff informs the customer and the process is terminated.
6a. If the customer cannot pay the required fee, the fuel station staff informs the customer and the process is terminated.
Postconditions:
· The customer receives a fuel pass that contains the required information to purchase fuel during the fuel rationing period.
1.d.2 – Draw a Swimlane diagram to comprehensively capture the implemented ‘fuel purchasing’ process AND produce comprehensive process description with the aid of ‘use case description(s)’ (09 marks)
Ans.
The swimlane diagram depicts two...