Directions: Read Assignment 2. The context is that you've been asked to lead a quality improvement project to improve "patient dissatisfaction". You recognize this scope is too large (not S.M.A.R.T.), so you form a team (this discussion group) to narrow and/or prioritize ideas that could address some key aspect of patient dissatisfaction without having to "boil the ocean", so to speak.  Respond to all parts below by providing multiple posts and replies to collect the information necessary to successfully complete Assignment 2. 1.  Multi-Voting: Vote for only 4 out of all the ideas from a previous team's brainstormed list provided below. Share your votes with the discussion group. Based on all the team's votes, you'll be able to identify a 'short list' of 5 potential contributors to patient dissatisfaction for Assignment 2. Team's Brainstormed List wrong medication prescribed (didn't work) waiting to be seen office doesn't have my paperwork on file no coffee in the waiting room I couldn't get an appointment at the time I needed I couldn't get an appointment on the day I needed no childcare available at my doctor's office rude staff cold tables! I was on the phone forever doctor doesn't take cash no weekend appointments avaialbe no appointments after 5:00 pm multiple sticks with the needle to get one sample indifferent staff not enough payment options 2. Input for the NGT in Assignment 2: A team's multi-votes resulted in the list below as to top contributors to patient dissatisfaction. Rank each of the 5 multivoted ideas below (1=most important). Share your ranks with the discussion group. Top Multi-voted Ideas rude staff long wait indifferent staff couldn't get an appointment on the day I needed no appointments after 5:00 PM 3. Input for the B-B Matrix in Assignment 2: Share your thoughts with the discussion group as to the benefits and barriers associated addressing of each of the 5 Top Multi-voted Ideas shown in Part 2 above.
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