Microsoft Word - CIS 5800 Deliverable #1 - Jacqueline Kang.docx
Kang 1
Jacqueline Kang
Professor. Held
CIS 5800
Mar 3, 2022
Business Case - Reasons for doing this project (from the organization perspective)
Introduction:
XXXXXXXXXXThe main idea of the organization is to commission the development team to develop a tool to help customers report issues
and view responses from the unit. The main feature of the new system is a multi-factor authentication system to help protect
customer credentials. This new feature could use a combination of text-based security passwords and images to access a session on
the system. This is the required new system the organization need so that they can maintain full discrete methodology to take the
feedback from the customers and response to them through the system. The new system which is being developed helps the
organization in understanding the customer needs and their issues with the proper resources not only the organization can see the
customers response in the portal but also the team which will be assigned to this new system can reply to them. This new system
will be full safe for the customers and to the organization since it will have the text-based security passwords and images to access a
session on the system. It is a very bold and important move for the organization in the betterment of customer support and it gives a
head to the organization’s customers eccentrical system.
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Project Scope:
XXXXXXXXXXThe project will help the customer support team of the organization to take their customer support service to the next level by
adding the new quality worked system with proper security to it, so that the privacy of an individual customer is maintained. This
project rules out all the remaining lags in the organization’s customer support unit and
ing a drastic change in the service which
they provide to their customers. The all-around scope of the system which the organization is going to build for the purpose of their
customers is very scalable with the advantage of the betterment and the quantity of the customer’s. These type of system play an
major role in the reputation of an organization.
Financial Appraisal and Market Assessment
XXXXXXXXXXFinancial cost to build the required system is in the moderate range, the benefits which the organization getting from the
system is higher than the cost it is paying to build it. It is very essential for the organization to financial aid the project and build the
system to meet the competitor analysis. By funding this project, the organization is making their root strong in the market and it will
help them to sustain any sort of big challenge related to the market competition. The cu
ent trend in the market is that everyone is
focused in the how to increase the customer support service to impress the customers. By building this system for the customers
they find the organization as a friendly gesture and more potential customers will be continuing to join the organization, this will
help the organization to increase their incoming customers and also their profit by huge margins. The market reputation of the
organization increases, the value added to the organization is high. Assessing the market and upgrading ourselves with the market is
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key to success in any business. Our organization is very smooth and versatile that its updates with the market and
ings the best
out of it.
Conclusion
XXXXXXXXXXWith the great opportunity comes great responsibility. The customer satisfaction is very important in the growth of organization
and the system which the development is building for the customer support unit is going to give a boost to the organization. These is
a very good initiative towards the customers of the organization.
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PROJECT CHARTER
GENERAL PROJECT INFORMATION
PROJECT OVERVIEW
PROBLEM
OR ISSUE
To address the customer reviews.
PURPOSE
OF PROJECT
For the purpose of the customer to take their reviews/feedback and response them with full privacy.
BUSINESS
CASE
Customer Support
GOALS /
METRICS
To satisfy the customers with the new system and maintain a quality relation with the customers.
EXPECTED
DELIVERABLES
The system should cntain no e
ors and it should be able to full fill the requirements.
PROJECT NAME PROJECT MANAGER PROJECT SPONSOR
Customer Feedback System Razor Organization
EMAIL PHONE ORGANIZATIONAL UNIT
XXXXXXXXXX
000-000-
0000
Customer Support Unit
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TENTATIVE SCHEDULE
KEY MILESTONE START FINISH
Form Project Team / Preliminary Review / Scope 1st Febuary, XXXXXXXXXX2nd Febuary, 20222
Finalize Project Plan / Charter / Kick Off 3rd Febuary, XXXXXXXXXX7th Febuary, 2022
Define Phase 8th Febuary, XXXXXXXXXX16th Febuary, 2022
Measurement Phase 17th Febuary, XXXXXXXXXX20th Febuary, 2022
Analysis Phase 21nd Febuary, 2022 22th Febuary, 2022
Improvement Phase 23th Febuary, 2022 25th Febuary, 2022
Control Phase 26th Febuary, 2022 28th Febuary, 2022
Project Summary Report and Close Out 1st March, 2022 3rd March, 2022
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RESOURCES
PROJECT TEAM The technical development team of the organization
SUPPORT
RESOURCES
Engineers and the certified sources on internet
SPECIAL NEEDS Some customers as the testing crew
COSTS
COST TYPE RATE QTY AMOUNT
Engineers $ XXXXXXXXXX $
30,000.00
Testers $ XXXXXXXXXX $
20,000.00
Tools $ XXXXXXXXXX $
17,500.00
Project Head $85, XXXXXXXXXX $
85,000.00
Assistant $4, XXXXXXXXXX $
14,550.00
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Supplies $17, XXXXXXXXXX $
17,850.00
Miscellaneous $0.00 0 $
-
TOTAL COSTS
$
184,900.00
BENEFITS AND CUSTOMERS
PROCESS OWNER The Organization
KEY
STAKEHOLDERS
Investors, Promoters, Founders, Angel Investors
FINAL CUSTOMER The People who use the system
EXPECTED
BENEFITS
For the customer satisfaction of the customers and for the betterment of the customer support unit
TYPE OF BENEFIT ESTIMATED BENEFIT AMOUNT
Specific Cost Savings $
25,000.00
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Enhanced Revenues $
92,500.00
Higher Productivity (Soft) $
17,500.00
Improved Compliance $
12,000.00
Better Decision Making $
18,500.00
Less Maintenance $
26,000.00
Other Costs Avoided $
46,250.00
$
237,750.00
RISKS, CONSTRAINTS, AND ASSUMPTIONS
RISKS The software used in the system could get outdated.
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CONSTRAINTS No specific constraints
ASSUMPTIONS The project could solve all the issues faced by the customers of the organization
PREPARED BY TITLE DATE
Jacqueline Kang Customer Feedback System 3rd March
[Last Name] 10
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Stakeholder Analysis
Stakeholders Project Relationship Level of Commitment
C = Cu
ent Level
R = Required Level
Name Title Role Level of
Impact
(High,
Medium
, Low)
Level of
Influenc
e
(High,
Medium
, Low)
Conten
t Expert
(Y/N)
Decision
Authorit
y
(Y/N)
No
Commitmen
t
Let It
Happe
n
Help It
Happe
n
Make
It
Happe
n
Strategies
for Moving
Commitmen
t
1) Hiram Founder Technical&Investi
ng
High High Y Y C C C C C
2) Archie Founder Technical&Investi
ng
High High Y Y C C C C C
3) Cheryl Investor Investing Mediu
m
Medium Y Y C C C C C
4) Veronic
a
Investor Investing Low