Summative Assessments
The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your traine
assessor.
Knowledge activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. What policies relate to de
iefing and crisis procedures in your organisation?
2. Research and explain what your workplace’s dispute resolution policies and procedures are.
3. What legal and ethical factors may you have to consider?
4. Explain what techniques you would use in a de
iefing session?
5. What are possible indicators of significant issues in employees?
6. Explain what the impact of stress and burnout is.
7. How can employees begin to manage stress?
8. Give examples of internal or external support options and employee assistance programs.
9. What should you do if a client has needs you can’t meet during the de
iefing?
10. Give examples of professional boundaries you should respect when de
iefing clients.
11. Refer to case scenario below and answer in as much detail as possible using the guidelines provided in the ACWA website under Australian Community Workers Ethics and Good Practice Guide. Please ensure you include any specific limitations of work role, responsibility and professional abilities that could occur for your colleague due to the incident. Also consider your limitations.
Scenario: One of the community workers in your organisation a
ives at the workplace looking anxious and distressed. This worker’s dad, who has been hospitalised for a month, has died.
List three (3) best practice strategies you should consider when responding to this peer worker.
Summative assessments: Knowledge activity (Q & A)
This should be used by the traine
assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner?
Yes XXXXXXXXXXNo
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity?
Yes XXXXXXXXXXNo
(Please circle)
The learner’s performance was:
Not yet satisfactory
Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature
Performance activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
· Provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing
· Facilitated at least 1 structured de
iefing following an incident involving stress and identified colleagues requiring additional support and refe
ed in accordance with organisation guidelines.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Provide ongoing support to two different workers to address and monitor stress and emotional wellbeing.
Ensure that you:
· Identify issues with emotional wellbeing or stress and explore underlying causes
· Provide non-judgemental care for the workers
· Meet their needs using a range of appropriate services.
2. Facilitate a structured de
iefing following a stress-related incident in which colleagues requiring additional support.
Ensure that you:
· Plan, prepare and conduct de
iefing in line with organisation standards and procedures
· Schedule de
iefing as soon as possible following the incident
· Use appropriate de
iefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues
· Refer the employee for further support in accordance with organisation guidelines.
Summative assessments: Performance Activity checklist
This should be used by the traine
assessor to document the learner’s skills, knowledge and performance as relevant to the summative assessment. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.
Learner’s name
Assessor’s name
Unit of Competence
(Code and Title)
Date(s) of assessment
Has the activity been answered and performed fully, as required to assess the competency of the learner?
Yes XXXXXXXXXXNo
(Please circle)
Has sufficient evidence and information been provided by the learner for the activity?
Yes XXXXXXXXXXNo
(Please circle)
The learner’s performance was:
Not yet satisfactory
Satisfactory
If not yet satisfactory, date for reassessment:
Feedback to learner:
Learner’s signature
Assessor’s signature