There are significant differences between large and small organizations; I have read that decentralization is typically present in large organizations. I was introduced to the Balanced Scorecard, which is used to help managers make better decisions with more current data. I read an example about a Hyatt Hotel chain, in which the employees at a specific site (Maui) were authorized to make a decision regarding a hotel guest’s checkout time.
Provide an example of how a late checkout would impact the organization’s goals.
What are the relevant data that contribute to this decision?
How does the Balanced Scorecard help with the decision-making process?
What is the ROI for this decision?
In the answers use your critical thinking skills to determine if all pertinent points were covered.
Finally, explain how the use of ROI alone can lead to bad decisions.
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