The purpose of this assignment is to align proper service system applications to certain industries. You will also analyze and evaluate a company’s customer service strengths and challenges. Select a...

Slide 1
Target Corporation – Customer Services
Presented By: Kristen Keck
Types of Services
Wide assortment of products
Pickup and delivery
Online ordering
Same day delivery
Store Card & Loyalty Test packs
Target Corporation provides various services to their customers which are as follows:
Wide assortment of products: Target Corporation tries to provide the customers with products and collections which are after considering the customers’ tastes and preferences. Target provides its customers national
ands which they demands and loves. Also these products are rarely found in other stores. Almost 1/3rd of the products sold in Target Corporation are private label and are exclusive to Target
ands. Time to time Target partners with various designers and tries to offers its customers with assorted and high quality products
Pick Up and delivery: Target Corporation helps their customers by offering pickup, delivery, shipping of the products at a fast pace with no membership required. This offer is available for all types customers whether they are working from home, office and do not have the time to visit the stores or car to ca
y the goods purchased from Target.
Online ordering: Target also offers online services by letting the customers order goods from their websites and delivery of the same to the customers respective location. The customers can choose the nearest Target store while booking goods online so that the products are reached to their places fast and with convenience.
Same day delivery: Target’s same day delivery service is a service for the customers who shops grocery items through Shipt, a company which is acquired by Target in the year 2017. The goods are delivered to the customers house just one hour after the orders are placed. The customers can order online through Shipt and choose pickup and delivery or click on the same day delivery button for this convenient service.
Store Cared & Loyalty test packs: Store cards are also called Red Card and is a type of debit or credit card which is offered by Target to its customers by benefitting them like 5% off Target Runs and 2 day shipping facility on hundreds and thousands of products on a regular basis (Target, 2020).
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Strength of Target service
Wide range of merchandise
Customer shopping experience
Designer apparels
Inventory management
Convenient services
The various strengths of Target Corporation while providing customer services are as follows:
Wide range of merchandise: Target offers its customers with both local, international as well as private label
ands which are made available in their stores. These are bought after surveying the customers in order to satisfy them and make the right products available at the right time as per their tastes and preferences.
Customer shopping experience: Target is fully air-conditioned and equipped with latest state of art equipments to give the customers an delightful shopping experience and where they can shop in a super retail ambience. There offers clean floors, sophisticated shopping carts, well lit and marked aisles and an clean atmosphere in the Target stores.
Designer apparels: Target partners with various designers example: Chip & Joanna Gaines for the Hearth and the hand with assorted collection from Magnolia. This help the customers to choose designers clothes while they shop other products. This helps the customers to shop all goods at one place and also saves lot of time by not having to travel for purchasing different products from different places. Almost 20% of Target’s revenue is generated from designer apparels.
Inventory management: Target has a great inventory management system where they can replenish the goods as soon as its about to be out of the shelves. They have implemented demand forecasting, planning, vendor management based on the seasonality in order to lower the stock loss, lost sales and making the products available to the customers and not dissatisfying them with empty hands.
Convenient stores: All Target’s stores are convenient stores as they are located in the u
an areas and the subu
s assisting the customers to shop from anywhere near to their locality (Target, 2020).
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Strength of...