The following exercise allows you to practice collaboration skills to develop strategies for process...

Question

The following exercise allows you to practice collaboration skills to develop strategies for process improvement.

Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A transcript of this interactive exercise is also available.

Consider what you learned in the experience and respond to the following in a minimum of 175 words:

Is process improvement alone a sufficient response to Spirit’s declining profits?
What other changes should Spirit make?
In what ways can the airline integrate empathy into its dealings with both employees and customers? Do you think it would make a difference?
What measurable outcomes should Sprit seek during the process improvement effort? Why?

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Tanmoy · Accepted Answer

Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A transcript of this interactive exercise is also available
Process improvement is a continuous process of identifying, analyzing and developing the present system within an organization (Sarah K. White, 2019). It also ensures that the businesses is operating at optimal level and are able to meet the standard quality benchmarks along with acquisition of highest market share. For Spirit Airlines there is need for process improvement but this process alone would not be sufficient for its improvement. It is the quality enhancement of Spirit Airlines which should be addressed first. The various issues of Spirit Airlines are as follows:
The seats of Spirit Airlines are of poor quality while its competitors are sophisticated.

The following exercise allows you to practice collaboration skills to develop strategies for process improvement. Complete the case study exercise, Spirit Airlines: Reducing the Cost of “No-Frills.” A...

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