Table 8.1: AHS’s Ten Critical Success Areas • What this system values is clear to its workers. • This system has clearly defined priorities. • This system is clear about what it expects from me as an employee. • I take pride in being part of this system. • I have a sense of loyalty to this system. • I identify with this system. • People are always getting extra awards and extra benefits by doing good work. • I regularly receive information about the quality of my work. • In this system, we hear more about what people do right than the mistakes they make. • This system makes me feel like I’m an important, productive person.
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