Stage 2
Activity systems in Mary Ryan’s Book Stores
10%
Due: Week 5
Friday 23:59
via link on Learning at Griffith
Approx XXXXXXXXXXwords (guide only)
To help identify a potentially problematic activity system refer back to stage 1 where you wrote about how successful the business appears to be. https:
www.maryryan.com.au
In relation to the Mary Ryan bookstore business organisation answer these questions in this template:
1. Identify an existing human activity system which could potentially be identified by some stakeholders as being problematic and suffering from issues/problems. Name the activity system, identify the issues and explain why it could be problematic.
List the stakeholders of this human activity system and define their roles.
2. Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.
3. Draw a process model using the BPMN notation for the process of the existing human activity system you have identified.
Task reflection (must completed to make full marks possible)
How confident are you that your answers are fully co
ect? Indicate your level of confidence by marking on the line below.
What (if anything) do you believe are the most surely co
ect elements your work?
What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have?
Feedback for your teachers:
Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it?
1
Stage 1
Familiarisation with the business and context of Mary Ryan’s Book Store
10%
Week 3 Friday 23:59
via link on Learning at Griffith
Approx XXXXXXXXXXwords (guide only)
You will need to do a Google search on Mary Ryan bookshops as well as visit their website
https:
www.maryryan.com.au
In relation to the Mary Ryan bookstore business organisation answer these questions in this template:
1. Brief description of what the business is.
It is one of the longest-running booksellers in Queensland and they have awarded the Australian Bookseller of the year 2004. Mary Ryan's bookstore has started to operate since 1975 (Mary Ryan’s, 2018) and they are a chain of seven bookstores operating in South - East. They have delicious food and great entertainment while enjoying a specialized range of books. They incorporate other features such as cozy cafes and comfy reading areas.
They have their stores in Milton, New Farm, and Noosa all sell books, cards, and gifts - each with its unique character and offering.
2. What are the key goals?
· To improve the store personality and emerge the new trend.
· To promote a lifestyle that is unique to Mary Ryan’s
· To expand the group within the book industry
· To target the localized events and community-based activities
3. What value is it creating and who is involved?
1) Customers create value in reading the book. They expect good and useful books that they receive in the bookshop.
2) Booksellers create value by selling the books to this bookstore. When they sell a lot, their demand for the book goes high.
3) Value for the coffee and the person who is preparing. If demand goes for making good coffee, the value increases.
4) Comfortable chairs and equipment in the bookstore. When customers experience relaxes when they sit in the chairs, the value will be gained for the chairs and for the place too.
5) Other than books, the value will have for selling design cards and gifts.
4. What activity systems might you find in the business, and who is likely to be involved in the activity systems. What are the value creating activities? Who might it be receiving value from in the external environment?
1) Boosting up the sales by introducing new books to the customers.
2) Ordering supplies of coffee with new machines
3) Hiring experienced people to make coffee and for the bookstore
4) Changing the layout of the store by
inging some new equipment.
5) Giving a good clean up like pressure washing the floors, carpet cleaning and painting and having creative designs in the store
5. Where is this business located? Are there similar stores nea
y?
Headoffice is at Miltion
Stores are in New Farm and Noosa
6. How successful does the business appear to be? How do you know? How satisfied do you think customers and others are – you may be able to find some social media postings to help you here.
1) Food and coffee is not up to the standard (https:
www.zomato.com
isbane/mary-ryans-1-milton
eviews)
2) Staff are not concerned about customers and the service is not fast (Facebook review)
3) Staffs are not experienced in how to treat customers properly (Facebook review)
4) Poor customer service (Facebook review)
References
www.maryryan.com.au
www.zomato.com
https:
www.tripadvisor.com.au/Restaurant_Review-g XXXXXXXXXXd XXXXXXXXXXReviews-Mary_Ryan_s_Bookshop_Cafe-Pialba_Hervey_Bay_Fraser_Coast_Queensland.html
Task reflection (must completed to make full marks possible)
How confident are you that your answers are fully co
ect? Indicate your level of confidence by marking on the line below = between 25 to 50
What (if anything) do you believe are the most surely co
ect elements your work? Almost everything
What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have?
No questions, all good
Feedback for your teachers:
Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it? I had some doubt, but Dr. Geraldine To
isi-Steele helped me.
1
Stage 1
Familiarisation with the business and context of Mary Ryan’s Book Store
10%
Week 3 Friday 23:59
via link on Learning at Griffith
Approx XXXXXXXXXXwords (guide only)
You will need to do a Google search on Mary Ryan bookshops as well as visit their website
https:
www.maryryan.com.au
In relation to the Mary Ryan bookstore business organisation answer these questions in this template:
1. Brief description of what the business is.
It is one of the longest-running booksellers in Queensland and they have awarded the Australian Bookseller of the year 2004. Mary Ryan's bookstore has started to operate since 1975 (Mary Ryan’s, 2018) and they are a chain of seven bookstores operating in South - East. They have delicious food and great entertainment while enjoying a specialized range of books. They incorporate other features such as cozy cafes and comfy reading areas.
They have their stores in Milton, New Farm, and Noosa all sell books, cards, and gifts - each with its unique character and offering.
2. What are the key goals?
· To improve the store personality and emerge the new trend.
· To promote a lifestyle that is unique to Mary Ryan’s
· To expand the group within the book industry
· To target the localized events and community-based activities
3. What value is it creating and who is involved?
1) Customers create value in reading the book. They expect good and useful books that they receive in the bookshop.
2) Booksellers create value by selling the books to this bookstore. When they sell a lot, their demand for the book goes high.
3) Value for the coffee and the person who is preparing. If demand goes for making good coffee, the value increases.
4) Comfortable chairs and equipment in the bookstore. When customers experience relaxes when they sit in the chairs, the value will be gained for the chairs and for the place too.
5) Other than books, the value will have for selling design cards and gifts.
4. What activity systems might you find in the business, and who is likely to be involved in the activity systems. What are the value creating activities? Who might it be receiving value from in the external environment?
1) Boosting up the sales by introducing new books to the customers.
2) Ordering supplies of coffee with new machines
3) Hiring experienced people to make coffee and for the bookstore
4) Changing the layout of the store by
inging some new equipment.
5) Giving a good clean up like pressure washing the floors, carpet cleaning and painting and having creative designs in the store
5. Where is this business located? Are there similar stores nea
y?
Headoffice is at Miltion
Stores are in New Farm and Noosa
6. How successful does the business appear to be? How do you know? How satisfied do you think customers and others are – you may be able to find some social media postings to help you here.
1) Food and coffee is not up to the standard (https:
www.zomato.com
isbane/mary-ryans-1-milton
eviews)
2) Staff are not concerned about customers and the service is not fast (Facebook review)
3) Staffs are not experienced in how to treat customers properly (Facebook review)
4) Poor customer service (Facebook review)
References
www.maryryan.com.au
www.zomato.com
https:
www.tripadvisor.com.au/Restaurant_Review-g XXXXXXXXXXd XXXXXXXXXXReviews-Mary_Ryan_s_Bookshop_Cafe-Pialba_Hervey_Bay_Fraser_Coast_Queensland.html
Task reflection (must completed to make full marks possible)
How confident are you that your answers are fully co
ect? Indicate your level of confidence by marking on the line below = between 25 to 50
What (if anything) do you believe are the most surely co
ect elements your work? Almost everything
What (if anything) are you unclear or not sure of in the work you have completed? What questions do you have?
No questions, all good
Feedback for your teachers:
Was anything unclear to you as you undertook this part of the assessment? If so, what was it? Was there anything that was particularly helpful? If so what was it? I had some doubt, but Dr. Geraldine To
isi-Steele helped me.
1