S-P-O Model of Healthcare Quality
You have studied Donabedian’s S-P-O model of healthcare quality...

Question

S-P-O Model of Healthcare Quality 
You have studied Donabedian’s S-P-O model of healthcare quality in 
your textbook readings. You will apply this model to an episode of healthcare 
you have observed as a provider or a consumer of healthcare services.

Select and describe a specific episode of healthcare service. Take care to 
respect the confidentiality of the people involved and do not use real names. 
Describe the structural characteristics necessary for this service to occur, 
such as the organization, physical location, staffing. 
Describe the processes that are a part of this treatment episode, such as 
entry into the system, diagnosis, treatment. 
Describe the outcome of this service. How are good outcomes (quality) and 
bad outcomes determined? 
In this specific episode of care, describe the relationship between 
structure and process, and between process and quality. 
Based on your analysis so far, evaluate how quality is defined, measured, 
and reported with regard to this episode of care.
Present your report in a 2-3 page Word document. Format the report 
in APA style, citing sources.

Grading Criteria

Maximum Points

Described an episode of care, identifying 
structural characteristics, processes, and outcomes.

4

Described the relationship between structure and 
process.

8

Described the relationship between process and 
quality.

8

Evaluated quality control for this episode of 
care.

12

Participated in the discussion by asking 
questions, providing statements of clarification, providing points of view with 
rationale, challenging points of discussion, or making relationships between one 
and more points of the discussion.

12

Applied APA standards for writing style, spelling, 
grammar, and citation of sources.

4

Total

48

David · Accepted Answer

1
You have studied Donabedian’s S-P-O model of healthcare quality in your textbook 
readings. You will apply this model to an episode of healthcare you have observed as a 
provider or a consumer of healthcare services.
2-3 pages
Student Name   
Course/Number  
Date  
Instructor Name
2
I have chosen the most basic healthcare episode, going for a check-up with no 
reported problems. This event has been chosen as it underlines the structural depth and 
complexity of even the most common healthcare process. Although it appears simple, it is 
very complex in terms of measuring outcomes and the resources required.  
A check-up is outcomes-based, where the ideal outcome is that no medical action is 
taken but the patient feels that they are being well taken care. Creating this impression 
requires deep structure that the patient is only peripherally aware of as parts of what the 
doctor needs to perform the check-up; however, without this peripheral awareness and clear 
appreciation of structure and process in the patient, the qualitative impression that is the core 
outcome of a check-up can easily be disrupted.  
The steps of the process were as follows. Entry into the system  consisted of of 
making and confirming an appointment with a receptionist, going to the surgery, having my 
details checked against their database by a nurse, and finally admission to the doctor. The 
diagnostic process was quick and non-invasive, consisting of – the doctor checked my blood 
pressure with a cuff, listened to my heart, made me breathe into a tube, checked my reflexes, 
and chatted to me throughout the entire process. Finally,

S-P-O Model of Healthcare Quality You have studied Donabedian’s S-P-O model of healthcare quality in your textbook readings. You will apply this model to an episode of healthcare you have observed as...

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Grading Criteria	Maximum Points
Described an episode of care, identifying structural characteristics, processes, and outcomes.	4
Described the relationship between structure and process.	8
Described the relationship between process and quality.	8
Evaluated quality control for this episode of care.	12
Participated in the discussion by asking questions, providing statements of clarification, providing points of view with rationale, challenging points of discussion, or making relationships between one and more points of the discussion.	12
Applied APA standards for writing style, spelling, grammar, and citation of sources.	4
Total	48