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Review the scenario presented below.Choosetwo different ADRs to apply to the situation to reach a resolution.Write a 3- to 6-page paper.Identifyyour chosen techniques.Describe how you would apply each...

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Review the scenario presented below.Choosetwo different ADRs to apply to the situation to reach a resolution.Write a 3- to 6-page paper.Identifyyour chosen techniques.Describe how you would apply each technique.Provide rationale for why and how you feel your chosen techniques are the best for the situation.Format any references cited consistent with APA guidelines.The scenario:Xander, Inc. orders a printer network system from CompuTrs & Co. The system works for the first 90 days without any issues. During the next 30 days, the system begins to malfunction. Xander, Inc. contacts CompuTrs & Co and, after several visits from the technician, finally requests removal of the equipment and a refund. CompuTrs & Co refuse to do either, citing a 90-day warranty period.

Answered 103 days After May 15, 2022

Solution

Aditi answered on Aug 27 2022
77 Votes
ALTERNATIVE DISPUTE RESOLUTION
    
ALTERNATIVE DISPUTE RESOLUTION
Choose two different ADRs to apply to the situation to reach a resolution.
The term "Alternative Dispute Resolution" is used to describe processes other than going to court to resolve a disagreement. The conflict between the two firms depicted here may be resolved by either mediation or an impartial examination.
The term "mediation" is used to describe a method of amicably resolving a disagreement in which an unbiased third party (the mediator) assists the disputing parties in communicating with one another and working together to find a mutually agreeable resolution. In this situation, the mediator oversees and investigates potential approaches that the parties may take, but he or she does not make a final decision but rather acts as facilitator and guide. In this approach, any party may initiate mediation proceedings, and after a settlement has been reached, either party may consult with an attorney to ensure that they have made the best possible choice. Since the mediator is knowledgeable in the area at hand and is also neutral, they will be able to provide valuable insight to all sides.
To resolve a dispute, a neutral third party, known as a "evaluator," may hear arguments from both sides of the dispute. An expert in the relevant subject serves as the evaluator here; he or she provides the parties with an assessment of the conflict resolution options presented by each side. A neutral third-party evaluator's assessment of the situation is usually not conclusive, but it might serve as a starting point for negotiations between the parties. Each party has the option of participating in a neutral review, and the date and location of the evaluation are often agreed upon mutually.
Describe how you would apply each technique.
To resolve...
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